What users are saying about
Top Rated
203 Ratings
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Top Rated
117 Ratings
Top Rated
203 Ratings
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Score 8.5 out of 100

SolarWinds Pingdom

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Top Rated
117 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Network Performance Monitoring

    8.5

    PRTG

    85%

    SolarWinds Pingdom

    Feature Set Not Supported
    N/A
    PRTG Network Monitor ranks higher in 10/10 features

    Automated network device discovery

    8.9
    89%
    48 Ratings
    N/A
    0 Ratings

    Network monitoring

    9.2
    92%
    53 Ratings
    N/A
    0 Ratings

    Baseline threshold calculation

    8.8
    88%
    46 Ratings
    N/A
    0 Ratings

    Alerts

    9.4
    94%
    54 Ratings
    N/A
    0 Ratings

    Network capacity planning

    7.6
    76%
    38 Ratings
    N/A
    0 Ratings

    Packet capture analysis

    8.5
    85%
    27 Ratings
    N/A
    0 Ratings

    Network mapping

    8.3
    83%
    38 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.8
    88%
    47 Ratings
    N/A
    0 Ratings

    Wireless infrastructure monitoring

    7.7
    77%
    37 Ratings
    N/A
    0 Ratings

    Hardware health monitoring

    8.2
    82%
    51 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • PRTG Network Monitor is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • SolarWinds Pingdom is rated higher in 1 area: Usability
    • PRTG Network Monitor and SolarWinds Pingdom are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.0

    PRTG

    90%
    54 Ratings
    8.9

    SolarWinds Pingdom

    89%
    64 Ratings

    Likelihood to Renew

    10.0

    PRTG

    100%
    2 Ratings
    10.0

    SolarWinds Pingdom

    100%
    4 Ratings

    Usability

    9.0

    PRTG

    90%
    1 Rating
    10.0

    SolarWinds Pingdom

    100%
    7 Ratings

    Performance

    PRTG

    N/A
    0 Ratings
    6.0

    SolarWinds Pingdom

    60%
    2 Ratings

    Support Rating

    8.5

    PRTG

    85%
    28 Ratings
    8.1

    SolarWinds Pingdom

    81%
    59 Ratings

    Likelihood to Recommend

    Paessler

    If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes. If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
    Read full review

    SolarWinds

    I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
    Read full review

    Pros

    Paessler

    • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
    • I really liked how easy it was to add alerts by SMS. So easy to setup.
    • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
    Read full review

    SolarWinds

    • The alerts are very responsive offering quite detailed timing information
    • The UI for reports is very clear and set up of reports is very intuitive
    • Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
    Read full review

    Cons

    Paessler

    • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
    • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
    • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
    Read full review

    SolarWinds

    • The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself.
    Read full review

    Pricing Details

    PRTG

    Starting Price

    $0 subscription license

    Editions & Modules

    PRTG editions and modules pricing
    EditionModules
    PRTG 5001,7501
    PRTG 1,0003,2002
    PRTG 2,5006,5003
    PRTG 5,00011,5004
    PRTG XL 115,5005
    PRTG EnterpriseCustom Pricing6

    Footnotes

    1. perpetual license
    2. perpetual license
    3. perpetual license
    4. perpetual license
    5. perpetual license
    6. subscription license

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SolarWinds Pingdom

    Starting Price

    $14.95 per month

    Editions & Modules

    SolarWinds Pingdom editions and modules pricing
    EditionModules
    Synthetic Monitoring101
    Real User Monitoring102
    EnterpriseCustom Pricing3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    View Pricing Details

    Likelihood to Renew

    Paessler

    It is now an essential tool for monitoring and maintaining the health of our network and systems.
    Read full review

    SolarWinds

    Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
    Read full review

    Usability

    Paessler

    The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
    Read full review

    SolarWinds

    Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
    Read full review

    Performance

    Paessler

    No answers on this topic

    SolarWinds

    Interface is unnecessarily complicated and frequently responds slowly.
    Read full review

    Support Rating

    Paessler

    I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
    Read full review

    SolarWinds

    Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
    Read full review

    Alternatives Considered

    Paessler

    I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
    Read full review

    SolarWinds

    1. PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alert
    2. Amazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS Ecosystem
    Read full review

    Return on Investment

    Paessler

    • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
    • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
    • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
    Read full review

    SolarWinds

    • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
    • Confidence that when I bring up a demo for a customer, it is up and responding!
    • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
    • Confidence in your infrastructure.
    Read full review

    Screenshots

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