What users are saying about
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Top Rated
284 Ratings
11 Ratings

Qualtrics

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Top Rated
284 Ratings
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Score 8 out of 100
11 Ratings
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Score 7 out of 100

Likelihood to Recommend

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder | TrustRadius Reviewer

SnapSurveys

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Phil Kopel | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.6
SnapSurveys
6.3
Survey templates
Qualtrics
8.6
SnapSurveys
6.0
Themes
Qualtrics
8.2
SnapSurveys
6.0
Custom logo/branding
Qualtrics
8.9
SnapSurveys
7.0

Survey Content

Qualtrics
8.5
SnapSurveys
7.0
Changes to live survey
Qualtrics
8.3
SnapSurveys
8.0
Question design help
Qualtrics
8.3
SnapSurveys
7.0
Multiple question types
Qualtrics
8.8
SnapSurveys
6.0

Survey Logic

Qualtrics
7.6
SnapSurveys
7.0
Survey logic flexibility
Qualtrics
7.6
SnapSurveys
7.0

Survey Reporting & Analytics

Qualtrics
8.4
SnapSurveys
7.4
Response tracking
Qualtrics
8.8
SnapSurveys
8.0
Data export
Qualtrics
8.7
SnapSurveys
8.0
Standard reports
Qualtrics
8.0
SnapSurveys
9.0
Custom reports
Qualtrics
8.1
SnapSurveys
8.0
Analytics
Qualtrics
8.2
SnapSurveys
4.0

Survey Administration & Security

Qualtrics
8.8
SnapSurveys
8.5
Access controls
Qualtrics
9.0
SnapSurveys
8.0
Compliance
Qualtrics
8.7
SnapSurveys
9.0

Survey Distribution

Qualtrics
8.7
SnapSurveys
Vendor-offered crowdsourcing
Qualtrics
9.0
SnapSurveys
Respondent restrictions
Qualtrics
8.4
SnapSurveys

Pros

Qualtrics

  • Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
  • Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
  • I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.
Katharine Mason | TrustRadius Reviewer

SnapSurveys

  • The training helped me to customize surveys for the different departments that the office of IR served.
  • Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
  • Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
  • Snaps customer service reps were always willing to help.
Christina O'Steen | TrustRadius Reviewer

Cons

Qualtrics

  • Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
  • The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
  • Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.
Corinne Gibson | TrustRadius Reviewer

SnapSurveys

  • Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.
Casey Iannone | TrustRadius Reviewer

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

SnapSurveys

SnapSurveys 9.3
Based on 6 answers
The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
Jonathan Crane | TrustRadius Reviewer

Usability

Qualtrics

Qualtrics 8.6
Based on 10 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

SnapSurveys

SnapSurveys 7.0
Based on 1 answer
Snap's usability is fine given the wide ranging functionality the survey software offers
Tamara Gooderham | TrustRadius Reviewer

Support Rating

Qualtrics

Qualtrics 10.0
Based on 11 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Implementation Rating

Qualtrics

Qualtrics 9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Alternatives Considered

Qualtrics

I would say Qualtrics is far superior in terms of functionality and ease of use but is far inferior in terms of price. Since this technology is easily imitable, I wouldn't be surprised if there are other solutions (such as SurveyGizmo) which are more economical but offer the same solution.
Daniel Simonet | TrustRadius Reviewer

SnapSurveys

It is an in between option. The options we evaluated were Qualtrics and SurveyGizmo. It's cheaper than Qualtrics and easier to design surveys than SurveyGizmo. Nonetheless it's not the worst option out there like SurveyMonkey.
Anonymous | TrustRadius Reviewer

Return on Investment

Qualtrics

  • It's hard to quantify the impact because of the nature of the work we do in a university. One thing I can say is that it has been a far better replacement for the technology that was previously offered through the specialized survey administration center of the university.
  • It reduces the time one needs to prepare a questionnaire, which translates to monetary savings.
Asif Mehedi | TrustRadius Reviewer

SnapSurveys

  • Our aim is to create surveys that are easy to use from the respondents perspective. Snap helps us do that.
  • Snap allows us to be more creative and push the limits with surveys in a way that we could not do with paper surveys.
Naomi Tyler | TrustRadius Reviewer

Screenshots

SnapSurveys

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SnapSurveys

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Qualtrics
7.5
SnapSurveys
6.0

Likelihood to Renew

Qualtrics
9.4
SnapSurveys
9.3

Usability

Qualtrics
8.6
SnapSurveys
7.0

Reliability and Availability

Qualtrics
9.0
SnapSurveys

Performance

Qualtrics
5.5
SnapSurveys

Support Rating

Qualtrics
10.0
SnapSurveys

Online Training

Qualtrics
8.0
SnapSurveys

Implementation Rating

Qualtrics
9.0
SnapSurveys

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