What users are saying about
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Top Rated
274 Ratings
10 Ratings

Qualtrics

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Top Rated
274 Ratings
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Score 8.1 out of 101
10 Ratings
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Score 6 out of 101

Likelihood to Recommend

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder profile photo

SnapSurveys

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Phil Kopel profile photo

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.7
SnapSurveys
6.3
Survey templates
Qualtrics
8.9
SnapSurveys
6.0
Themes
Qualtrics
8.4
SnapSurveys
6.0
Custom logo/branding
Qualtrics
8.8
SnapSurveys
7.0

Survey Content

Qualtrics
8.7
SnapSurveys
7.0
Changes to live survey
Qualtrics
8.9
SnapSurveys
8.0
Question design help
Qualtrics
8.3
SnapSurveys
7.0
Multiple question types
Qualtrics
8.9
SnapSurveys
6.0

Survey Logic

Qualtrics
8.1
SnapSurveys
7.0
Survey logic flexibility
Qualtrics
8.1
SnapSurveys
7.0

Survey Reporting & Analytics

Qualtrics
7.9
SnapSurveys
7.4
Response tracking
Qualtrics
8.6
SnapSurveys
8.0
Data export
Qualtrics
8.5
SnapSurveys
8.0
Standard reports
Qualtrics
8.1
SnapSurveys
9.0
Custom reports
Qualtrics
8.1
SnapSurveys
8.0
Analytics
Qualtrics
6.3
SnapSurveys
4.0

Survey Administration & Security

Qualtrics
8.8
SnapSurveys
8.5
Access controls
Qualtrics
9.1
SnapSurveys
8.0
Compliance
Qualtrics
8.4
SnapSurveys
9.0

Survey Distribution

Qualtrics
8.0
SnapSurveys
Vendor-offered crowdsourcing
Qualtrics
8.3
SnapSurveys
Respondent restrictions
Qualtrics
7.8
SnapSurveys

Pros

Qualtrics

  • Qualtrics is great for designing complex surveys. For example, if you want your customers to register for a survey, you can automatically send them the survey link after they register or you can set an exact number of days to wait before sending the survey.
  • Qualtrics is ideal for individuals who want to manage their consumer insights data in one location. You can manage the survey from start to finish on the same platform.
  • The data analysis features in Qualtrics is incomparable to other software programs on the market. You can export your data, but you rarely need to because the reporting feature gives you 90% of what you need with the click of a few buttons.
Corinne Gibson profile photo

SnapSurveys

  • Snap Survey Software is fairly easy to use and is very powerful. As the researcher writes the questionnaire, the database structure, routing patterns, format, layout are all integrated. For something so powerful, it is amazingly intuitive.
  • In addition to being an excellent questionnaire designer, it has terrific reporting capability from basic cross tabs to statistical analysis. Because the analytic functionality is built into the program, the data is clean and it minimizes analysis mistakes which can easily be made by transferring data into a standalone analysis package. Most statistical analysis (T test, Z test, Chi Square, Mean, Median, Mode, Std Deviation ... can be done in this program. Unless you are using higher level statistics this package can serve your needs.
  • Snap 11 know has "Smart reporting" capability which is more complex and not for everyone but if you need it, it can be terrific. We are using it to provide standard reports, in which the time periods change. For each quarter, we can generate a new standardized report with new charts and analysis with just a few keystokes.
  • Snap WebHost allows us to collect data and manage the survey on the web. We use it for consumer web-surveys and also as a computer aided data entry device for our internal work.
Phil Kopel profile photo

Cons

Qualtrics

  • Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
  • The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
  • Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.
Corinne Gibson profile photo

SnapSurveys

  • Free online basic training.
  • FAQ section for the beginners.
  • SNAPs wizard to help make the surveys.
Christina O'Steen profile photo

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
We won't use anything other than Qualtrics going forward. I've never seen a better product
Erika Meeske profile photo

SnapSurveys

SnapSurveys 9.3
Based on 6 answers
Because I learned the system and it was a great help to me in my previous position.
Christina O'Steen profile photo

Usability

Qualtrics

Qualtrics 8.6
Based on 10 answers
Qualtrics is pretty easy to learn and use although I've seen some beginner users get overwhelmed at first. I like the pop-up pictures (a slider will look like this, a vertical multi-response question will look like this). It is also really easy to experiment and try out new features. Some of the more advanced features (reporting, data exports, survey distribution within the tool, etc.) could use some usability enhancements, but overall the tool is good. In summary, it isn't Apple where my kids can figure it out with no help but it also is far better than most business software packages. For the big bang for you buck, I'm a fan.
Ben Lawder profile photo

SnapSurveys

SnapSurveys 7.0
Based on 1 answer
Snap's usability is fine given the wide ranging functionality the survey software offers
Tamara Gooderham profile photo

Support

Qualtrics

Qualtrics 10.0
Based on 11 answers
Call support and someone will always answer with a value added response.
Kevin Chang profile photo

SnapSurveys

No score
No answers yet
No answers on this topic

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

SnapSurveys

No score
No answers yet
No answers on this topic

Implementation

Qualtrics

Qualtrics 9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

SnapSurveys

No score
No answers yet
No answers on this topic

Alternatives Considered

Qualtrics

I used to pull my hair out using IBM SPSS. The instructions were difficult to follow and the programming took forever. Since we have sued Qualtrics I have never used anything else since. If I never have to open IBM SPSS again it'll be too soon. One other thing that I forgot to say about the benefits of this platform is the ability to enter raw data from previous surveys (pre-Qualtrics) and use the Qualtrics platform to analyze the old data or compare with new survey data. This is a huge bonus since we often like to compare our regional and national surveys to previous years
Erika Meeske profile photo

SnapSurveys

With training it was easy to use. SnapSurveys also worked well with other software products.
Christina O'Steen profile photo

Return on Investment

Qualtrics

  • The greatest impact Qualtrics has had on me is on my time. I am so much more efficient with this platform. The ease of programming and simple abilities to program skip or display logic has even helped me become better at writing because it opened up so many new survey design possibilities.
  • In terms of our business, the ease of programming cut the project timeline in half. No longer do we have to send drafts back and forth with the programmer at a cost every time. The platform has streamlined our process and allowed us to complete more projects in a year and increase our revenues.
  • In terms of cost, this platform is just a fraction of what we used to pay to run national and regional surveys.
Erika Meeske profile photo

SnapSurveys

  • Information gathered from surveys could be measured by key figures.
  • Increased employee efficiency, and help with better customer service.
  • Each department could review the finding and put them to use.
Christina O'Steen profile photo

Screenshots

SnapSurveys

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SnapSurveys

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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