Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.
$23
per month
Web Hosting Hub
Score 7.0 out of 10
N/A
Web Hosting Hub is a website hosting service with features such as SSD hosting, website backups, unlimited space and bandwith, and eCommerce tools.
Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
If you are a small business, freelancer, or any other type of user that doesn't need a lot of resources and get less than 10,000 hits per month, this is a great hosting environment for you. If you need more resources, I would recommend something else such as their sister company InMotion Hosting.
Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
Easy setup - i can easily add domains, sub-domains, add-ons, as well as set up a WordPress installation in a matter of minutes.
Low cost - if you want to keep costs down, the plans are very cost effective with shared hosting for as little as $5 a month (there is a catch, that you have to sign up for a certain amount of time, but it's still worth it).
User-friendly UI via Cpanel - no surprises here, it's just a Cpanel that you're familiar with and works.
Excellent customer service and tech support available 24/7.
Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
Outage appears to have been caused by unpatched servers & no backup servers
In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services
Sites can be slow if you're on a shared server environment as they may be crowded servers.
Sometimes tech support doesn't know how to solve the problem - but I've only experienced this with one issue and that is site speed. likely the best solution is to upgrade to better hosting.
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
If there's a fix for the problem I'm having, they typically find it and help me implement it. In addition to that, they are available 24/7 to help so I know that they've got my back if I run into any problems whatsoever. Sometimes, wait times can be a little bit long, but honestly, the longest I've waiting was maybe 15 mins, so it's not too bad. Usually, I get through to them within 2-5 mins of calling.
LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
Web Hosting Hub is my preferred go-to when selecting hosting for a small business or freelance operation and it is also one of the lowest cost solutions that I have seen. This paired with their really excellent and always-available tech support (which I have called on holidays, weekends, and in the middle of the night) makes them a great option in my book.
In addition, they give you all the tools and access you need to manage your site no matter what you're trying to do. cPanel is a familiar environment and I have not noticed any bugs while logged in.
