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Recruit CRM vs. SmartRecruiters, now part of SAP SuccessFactors

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Recruit CRM

    Score8.6 out of 10
    N/ARecruit CRM is an applicant tracking system (ATS) and customer relationship management (CRM) platform for recruitment and staffing agencies. It centralizes candidate, client, job, email, and activity data so recruiters can manage sourcing, outreach, submissions, and placements from one system. Key Capabilities AI assistance: AI agents can parse resumes, prepare candidate shortlists and submissions, draft outreach, and format candidate…

    $109

    per month per user

    SmartRecruiters, now part of SAP SuccessFactors

    Score8.4 out of 10
    N/ASmartRecruiters was acquired by SAP in late 2025, and its functionality will be integrated into SAP SuccessFactors HCM. Check out the Sap SuccessFactors HCM listing for the latest updates.N/A
    Pricing
    Recruit CRMSmartRecruiters, now part of SAP SuccessFactors
    Editions & Modules
    Pro
    $109
    per month per user
    Business
    $125
    per month per user
    Business
    $159
    per month per user
    Enterprise
    $259
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Recruit CRMSmartRecruiters, now part of SAP SuccessFactors
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsRecruit CRM offers publicly listed pricing. Plans are priced per user and billed monthly or annually, with annual billing saving up to 20 percent. A free trial is available so teams can explore the platform before choosing a plan. There are three plans, Pro, Business, and Enterprise, plus Enterprise features such as workflow automation, job multiposting, data enrichment, LinkedIn messaging integration, advanced analytics, and Recruit Craft. Several Enterprise features are included by default on the Enterprise plan.The software subscription is determined by the number of a company's full time employees. There is a one time cost to set up software, including customizations, integrations, data migration and training.
    More Pricing Information
    Community Pulse
    Recruit CRMSmartRecruiters, now part of SAP SuccessFactors
    Considered Both Products
    Recruit CRM
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    14 Answers
    96%
    Would buy again
    27 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    14 Answers
    100%
    Delivers good value for the price
    22 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    14 Answers
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    14 Answers
    100%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    14 Answers
    94%
    Implementation went as expected
    16 Answers
    Features
    Recruit CRMSmartRecruiters, now part of SAP SuccessFactors
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Recruit CRM and SmartRecruiters, now part of SAP SuccessFactors
    Feature
    Recruit CRM
    -
    Ratings
    SmartRecruiters, now part of SAP SuccessFactors
    8.6
    127 Ratings
    8% above category average
    Job Requisition Management00 Ratings9.8109 Ratings
    Company Website Posting00 Ratings9.9114 Ratings
    Publish to Social Media00 Ratings7.5112 Ratings
    Job Search Site Posting00 Ratings8.0116 Ratings
    Customized Application Form00 Ratings9.7104 Ratings
    Resume Management00 Ratings5.6119 Ratings
    Duplicate Candidate Prevention00 Ratings9.6114 Ratings
    Candidate Search00 Ratings8.1122 Ratings
    Applicant Tracking00 Ratings9.9126 Ratings
    Collaboration00 Ratings9.6117 Ratings
    Task Creation and Delegation00 Ratings9.997 Ratings
    Email Templates00 Ratings9.7114 Ratings
    User Permissions00 Ratings9.7109 Ratings
    Notifications and Alerts00 Ratings9.9119 Ratings
    Reporting00 Ratings1.7105 Ratings
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    Recruit CRMSmartRecruiters, now part of SAP SuccessFactors
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    PCRecruiter
    Score7.4 out of 10
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    Score10 out of 10
    Enterprises
    No answers on this topic
    JobDiva
    Score8 out of 10
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    User Ratings
    Recruit CRMSmartRecruiters, now part of SAP SuccessFactors
    Likelihood to Recommend
    9.0
    (14 ratings)
    7.9
    (129 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (15 ratings)
    Usability
    9.1
    (12 ratings)
    9.1
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.5
    (12 ratings)
    9.0
    (10 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.1
    (12 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Recruit CRMSmartRecruiters, now part of SAP SuccessFactors
    Likelihood to Recommend
    Recruit CRM
    Another way to describe your CRM experience is to show your skills and abilities in using CRM software and tools. For example, you can mention the specific CRM platforms or systems that you have used or are familiar with, such as Salesforce, HubSpot, Zoho, or Microsoft Dynamics.Highlight both technical and transferable skills. Showcase your ability to collaborate with and contribute to a team in addition to your capabilities in CRM applications. This way, the interviewer can see how your skills are assets to their organization. Highlight any special certifications in CRM software you haveTalent Shortage.Attracting the Right Candidates.Targeting Passive Candidates.Engaging with Qualified Candidates.Reducing Time-to-hire.Building a Strong Employer Brand.Creating an Efficient Recruiting Process.Eliminating Bias in Hiring.
    Incentivized
    Read full review
    SAP
    SmartRecruiters has allowed us to enable our hiring managers to self-service their requirements for recruitment, simplifying our internal processes. We have visibility of recruitment requirements and significantly improved our approvals process using the software. We have been able to configure our hiring processes relevant to different areas of the business. Collaboration for our hiring teams (managers and business partners) is simple and effective. Candidate experience is enhanced and engaging. The platform has brought many benefits to our Resourcing business partners and hiring managers. We have visibility and insightful data which has integrity, allowing us to make informed business decisions. Our offer process has seen significant improvements and provides an engaging candidate experience, previously this was a labour-intensive process that is now streamlined and automated. The recently launched Community for collaboration amongst customers is very helpful and insigtful for how other people are using the software and exploring ideas with each other
    Incentivized
    Read full review
    Pros
    Recruit CRM
    • Easy parsing Resume
    • Adding contacts, Companies, candidates with ease from Linkedin
    • setting tasks and calendar invites
    • Advanced boolean search of candidates
    • reports on Activities
    • Fully Customize system
    • Email triggers
    • contact stages
    • Hiring pipeline
    • Deals pipeline
    • Phone calling & Recording Settings
    • Deal Pipeline
    Read full review
    SAP
    • Job Referrals - can easily refer others to a job posting and view the status
    • Job Postings - can easily search for job openings and read job description and criteria
    • Application online - Can easily apply for the job directly and see who the hiring manager and hiring recruiter is
    Incentivized
    Read full review
    Cons
    Recruit CRM
    • They are adding a lot of features all the time which can be annoying
    • They are usually catching up with features that other programs have rather than being more innovative
    • Other than this, I do not really have any complaints about this software
    Incentivized
    Read full review
    SAP
    • Settings page can be difficult to navigate & find what you're looking for
    • Job approval chains would be better with additional qualifying fields so that we can segregate different areas of the business better
    • The ability to edit an existing offer template in-system would improve the experience, rather than having to edit offline and upload a whole new version.
    Incentivized
    Read full review
    Likelihood to Renew
    Recruit CRM
    No answers on this topic
    SAP
    I thoroughly enjoy using SmartRecruiters and have shared this feedback with those responsible, however I am not a decision maker in the process. I understand that at the moment there are lots of factors affecting the economy and business outcomes, so I cannot comment with certainty on the renewal of SmartRecruiters at this time, not involved in the confirmation of renewal.
    Incentivized
    Read full review
    Usability
    Recruit CRM
    There is always room for improvement and I believe RCRM is a great system that is adapting to what it's users want and need. The system suits our needs and is a huge improvement from our previous system. I can't say enough good things about the customer service. They have great follow up and always get back to me within the same day. If there is ever an unknown, there is a timeline given for follow up and a promise to get it resolved. They always come through. It's important to have a team behind your software that listens and adapts.
    Incentivized
    Read full review
    SAP
    I would give this rating as overall it a great combo of all your problems. With just one click you can get away with all your problems such as recruitment, candidate update, Interview scheduling, updating candidates, reports of a job perspective, and recruiters perspective. Usability is worth of SmartRecruiters. The dashboard is also very attractive and once you open you will love working on this platform again and again. I would say it is the best platform to use once for smooth work in your organization.
    Incentivized
    Read full review
    Reliability and Availability
    Recruit CRM
    No answers on this topic
    SAP
    Rarely is there an issue and if the product is down, it typically is restored quickly.
    Read full review
    Performance
    Recruit CRM
    No answers on this topic
    SAP
    I have no complaints about performance. The system works virtually flawless.
    Read full review
    Support Rating
    Recruit CRM
    Again, the customer service team is awesome. They always respond in the same day and have resolved any issue I have ever had. They have made improvements to the system on a weekly basis, always improving for their users. There is a forum where you can leave your feature suggestions and vote on ones left by other users. The reps will jump on a call or screen share with you if you need to be walked through anything. They go above and beyond.
    Incentivized
    Read full review
    SAP
    Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.
    Incentivized
    Read full review
    In-Person Training
    Recruit CRM
    No answers on this topic
    SAP
    Quick and easy to learn.
    Incentivized
    Read full review
    Implementation Rating
    Recruit CRM
    No answers on this topic
    SAP
    It really was a painless and easy process to switch to SmartRecruiters.
    Read full review
    Alternatives Considered
    Recruit CRM
    We evaluated about 3-5 different vendors. The low barrier to entry made it an easy target to test out. Forcing an upfront annual fee was not in our interest without extensively testing the product. We also had a very basic requirement - an easy way to intake a large number of candidates and move them through a recruitment process. We didn't need anything else special at the time and recruit CRM was the most straightforward application that would provide us with a solution.
    Incentivized
    Read full review
    SAP
    I've really enjoyed using SmartRecruiters, but these other ATSs that we've checked out offer better reporting features and price points. Over time, we may be transitioning off of SmartRecruiters to one of these ATSs because the price is a set price where SmartRecruiters has employee-based pricing model. Also, these other software products offer better reporting features that would eliminate some of our manual tracking process that we're currently doing.
    Incentivized
    Read full review
    Scalability
    Recruit CRM
    No answers on this topic
    SAP
    No explanation really, just a great product.
    Read full review
    Return on Investment
    Recruit CRM
    • Huge Impact on ROI (This is going from having no ATS to having an ATS)
    • Allowed us to focus more work on our user experiences rather than building our own tool to manage recruitment operations
    • Has allowed us to maintain a relatively low cost in our tooling
    Incentivized
    Read full review
    SAP
    • In terms of ROI, SR helped our business greatly in returning precious time to my productivity in business management, as well as my team's, so that we could get back to the main work we were hired for. The SR process did most of the heavy lifting.
    Incentivized
    Read full review
    ScreenShots

    Recruit CRM Screenshots

    Screenshot of the dashboardScreenshot of Candidate List PageScreenshot of AI Workflow automationsScreenshot of Candidate details pageScreenshot of the AI assist toolScreenshot of AI Candidate Summary