Salesforce Commerce Cloud vs. Square Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Square Online
Score 7.8 out of 10
N/A
Square Online (formerly Weebly) is a basic content management system with blogging and eCommerce features. It can be utilized for building standard websites or specialized webpages for online stores.
$6
per month
Pricing
Salesforce Commerce CloudSquare Online
Editions & Modules
No answers on this topic
Personal
$9.00
per month
Professional
$16.00
per month
Performance
$29.00
per month
Free
Free
Free
Offerings
Pricing Offerings
Salesforce Commerce CloudSquare Online
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise ValuePricing decreases when paid annually: Personal - $6/Month Professional$12/Month Performance - $26/Month
More Pricing Information
Community Pulse
Salesforce Commerce CloudSquare Online
Top Pros
Top Cons
Features
Salesforce Commerce CloudSquare Online
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
Square Online
-
Ratings
Product catalog & listings8.631 Ratings00 Ratings
Product management8.331 Ratings00 Ratings
Bulk product upload8.830 Ratings00 Ratings
Branding7.030 Ratings00 Ratings
Mobile storefront7.328 Ratings00 Ratings
Product variations7.932 Ratings00 Ratings
Website integration7.931 Ratings00 Ratings
Visual customization8.232 Ratings00 Ratings
CMS6.829 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Salesforce Commerce Cloud
8.0
29 Ratings
5% above category average
Square Online
-
Ratings
Abandoned cart recovery8.524 Ratings00 Ratings
Checkout user experience7.629 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Salesforce Commerce Cloud
8.7
27 Ratings
4% above category average
Square Online
-
Ratings
eCommerce security8.727 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Salesforce Commerce Cloud
8.1
30 Ratings
8% above category average
Square Online
-
Ratings
Promotions & discounts8.728 Ratings00 Ratings
Personalized recommendations8.430 Ratings00 Ratings
SEO7.126 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Salesforce Commerce Cloud
8.2
32 Ratings
5% above category average
Square Online
-
Ratings
Multi-site management8.528 Ratings00 Ratings
Order processing8.629 Ratings00 Ratings
Inventory management7.928 Ratings00 Ratings
Shipping8.024 Ratings00 Ratings
Custom functionality8.130 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Commerce Cloud
-
Ratings
Square Online
7.0
28 Ratings
14% below category average
Role-based user permissions00 Ratings7.028 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Salesforce Commerce Cloud
-
Ratings
Square Online
7.9
19 Ratings
3% above category average
API00 Ratings6.014 Ratings
Internationalization / multi-language00 Ratings9.915 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Salesforce Commerce Cloud
-
Ratings
Square Online
7.1
40 Ratings
7% below category average
WYSIWYG editor00 Ratings9.033 Ratings
Code quality / cleanliness00 Ratings9.036 Ratings
Admin section00 Ratings9.736 Ratings
Page templates00 Ratings2.040 Ratings
Library of website themes00 Ratings2.040 Ratings
Mobile optimization / responsive design00 Ratings9.039 Ratings
Publishing workflow00 Ratings7.032 Ratings
Form generator00 Ratings9.033 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Salesforce Commerce Cloud
-
Ratings
Square Online
6.6
37 Ratings
11% below category average
Content taxonomy00 Ratings7.123 Ratings
SEO support00 Ratings4.033 Ratings
Bulk management00 Ratings4.018 Ratings
Availability / breadth of extensions00 Ratings9.030 Ratings
Community / comment management00 Ratings9.027 Ratings
Best Alternatives
Salesforce Commerce CloudSquare Online
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Divi
Divi
Score 9.8 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Image Relay
Image Relay
Score 9.5 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Commerce CloudSquare Online
Likelihood to Recommend
8.0
(45 ratings)
9.0
(41 ratings)
Likelihood to Renew
7.8
(11 ratings)
10.0
(1 ratings)
Usability
8.0
(2 ratings)
9.0
(1 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
-
(0 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Salesforce Commerce CloudSquare Online
Likelihood to Recommend
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Block, Inc (Square)
If you are having students create websites or information pages about something they are studying in class, this is a great option. The fact that students can spend less time getting situated and learning the app and get right to work researching and creating their pages is great. For middle to high school, this is a fantastic app to use. However, if you want more nuanced analytics or want students to focus on blogging more than webpage building, this is limited.
Read full review
Pros
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Block, Inc (Square)
  • Drag and drop interface makes it very easy to add all types of content, including images, text, video (and YouTube videos), embeddable applications and more.
  • It's very easy to set up navigation features like cascading menus and sticky navigation (where the menu stays put - may depend on the template chosen though).
  • A technical backend is fairly straight-forward for setting up a fav icon, 301 redirects, SEO, Google Analytics, etc.
Read full review
Cons
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Read full review
Block, Inc (Square)
  • Weebly doesn't have a lot of templates to choose from, so if you don't have any experience with CSS or HTML, it's hard to customize your site to an extent.
  • Weebly isn't fully SEO friendly. They don't allow you to add H1 tags to pages out of the box.
  • You can't create folder structures when it comes to web page URLs. You can put web pages under a main menu dropdown, but they don't allow you to put all sub-menu items in a structured folder (like site.com/folder/page-1 and site.com/folder/page-2).
Read full review
Likelihood to Renew
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
Read full review
Block, Inc (Square)
Weebly is consistently adding features that line up with our needs. The ease of use makes it the perfect program for us since we have users of multiple age brackets and knowledge of web design. We love that we can give users access to only the pages they are affiliated with
Read full review
Usability
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
Read full review
Block, Inc (Square)
It is simple to use and offers enough customization to make a website that is personalized. Templates are pretty standard and the help section is laid out well by topic with frequently asked questions. Some design knowledge is helpful, but through trial and error anyone can get a hold of the reins fairly quickly.
Read full review
Reliability and Availability
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
Read full review
Block, Inc (Square)
No answers on this topic
Support Rating
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Read full review
Block, Inc (Square)
No answers on this topic
In-Person Training
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Read full review
Block, Inc (Square)
No answers on this topic
Implementation Rating
Salesforce
Implementation went fairly smoothly.
Read full review
Block, Inc (Square)
No answers on this topic
Alternatives Considered
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Read full review
Block, Inc (Square)
Weebly's designs, plugins, and customization options are a little more advanced in some cases than other similar programs. WordPress requires a different level of expertise and knowledge of code, keywording, and plugins, so I wouldn't even compare them. Wix is a little more user-friendly because you can drag and drop your design, which was very convenient for customizing your site. I didn't personally select Weebly, but it is user-friendly and nearly anyone comfortable with a computer could figure it out. Weebly support is also pretty good.
Read full review
Return on Investment
Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
Read full review
Block, Inc (Square)
  • Weebly has allowed our business to create a connection with our customers by offering home decor, cooking and styling tips.
  • Weebly gives us the chance to relay information to customers regarding merchandise, current sales and promotions, store hours and locations etc. Which has helped increase business.
  • Weebly has given our not very tech savvy business the opportunity to have a website and stay relevant with our competitors.
Read full review
ScreenShots