What users are saying about
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Top Rated
126 Ratings
269 Ratings

SAP Commerce Cloud

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Top Rated
126 Ratings
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Score 8.1 out of 100
269 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Online Storefront

    7.8

    SAP Commerce Cloud

    78%

    Zuora

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    8.3
    83%
    44 Ratings
    N/A
    0 Ratings

    Product management

    8.3
    83%
    45 Ratings
    N/A
    0 Ratings

    Bulk product upload

    7.9
    79%
    45 Ratings
    N/A
    0 Ratings

    Branding

    7.3
    73%
    44 Ratings
    N/A
    0 Ratings

    Mobile storefront

    6.4
    64%
    43 Ratings
    N/A
    0 Ratings

    Product variations

    8.9
    89%
    44 Ratings
    N/A
    0 Ratings

    Website integration

    8.9
    89%
    45 Ratings
    N/A
    0 Ratings

    Visual customization

    7.5
    75%
    43 Ratings
    N/A
    0 Ratings

    CMS

    6.9
    69%
    42 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    SAP Commerce Cloud

    90%

    Zuora

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    9.5
    95%
    15 Ratings
    N/A
    0 Ratings

    Checkout user experience

    8.4
    84%
    43 Ratings
    N/A
    0 Ratings

    Online Payment System

    9.1

    SAP Commerce Cloud

    91%

    Zuora

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    9.1
    91%
    38 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.3

    SAP Commerce Cloud

    73%

    Zuora

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    8.8
    88%
    43 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    6.2
    62%
    41 Ratings
    N/A
    0 Ratings

    SEO

    6.8
    68%
    38 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    8.2

    SAP Commerce Cloud

    82%

    Zuora

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    9.4
    94%
    43 Ratings
    N/A
    0 Ratings

    Order processing

    9.1
    91%
    43 Ratings
    N/A
    0 Ratings

    Inventory management

    7.7
    77%
    39 Ratings
    N/A
    0 Ratings

    Shipping

    7.4
    74%
    41 Ratings
    N/A
    0 Ratings

    Custom functionality

    7.3
    73%
    44 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SAP Commerce Cloud is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating, Ease of integration
    • Zuora is rated higher in 1 area: Product Scalability

    Likelihood to Recommend

    8.4

    SAP Commerce Cloud

    84%
    50 Ratings
    6.9

    Zuora

    69%
    135 Ratings

    Likelihood to Renew

    10.0

    SAP Commerce Cloud

    100%
    1 Rating
    8.6

    Zuora

    86%
    13 Ratings

    Usability

    9.0

    SAP Commerce Cloud

    90%
    2 Ratings
    7.6

    Zuora

    76%
    17 Ratings

    Availability

    SAP Commerce Cloud

    N/A
    0 Ratings
    9.3

    Zuora

    93%
    4 Ratings

    Performance

    SAP Commerce Cloud

    N/A
    0 Ratings
    9.7

    Zuora

    97%
    6 Ratings

    Support Rating

    9.9

    SAP Commerce Cloud

    99%
    6 Ratings
    7.2

    Zuora

    72%
    24 Ratings

    In-Person Training

    SAP Commerce Cloud

    N/A
    0 Ratings
    9.3

    Zuora

    93%
    2 Ratings

    Online Training

    SAP Commerce Cloud

    N/A
    0 Ratings
    7.0

    Zuora

    70%
    2 Ratings

    Implementation Rating

    9.1

    SAP Commerce Cloud

    91%
    3 Ratings
    7.4

    Zuora

    74%
    18 Ratings

    Configurability

    SAP Commerce Cloud

    N/A
    0 Ratings
    6.6

    Zuora

    66%
    3 Ratings

    Ease of integration

    7.2

    SAP Commerce Cloud

    72%
    30 Ratings
    6.0

    Zuora

    60%
    3 Ratings

    Product Scalability

    7.6

    SAP Commerce Cloud

    76%
    28 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Vendor post-sale

    SAP Commerce Cloud

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Vendor pre-sale

    SAP Commerce Cloud

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Likelihood to Recommend

    SAP

    In B2B scenarios for the primary orders, commerce cloud fits very well and have background services readily usable. In Searching it should give some more configuration based cockpit for the advance search configuration and custom attribute searching. B2B content management and promotions management is very easy from business perspective and helps to reduce the dependency on the development team.
    Read full review

    Zuora

    Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
    Read full review

    Pros

    SAP

    • Its structure which is based on the characteristics of Java Spring is very good, so you can better manage your tools and it is reflected quickly and very perceptively.
    • All the information stored is divided in an organized way and in the corresponding place according to its area; this allows us to locate it without any problem when looking for some data.
    • Simply, this software is very easy to use, it does not have unnecessary tools, and it does not have any specific function; all its functions are optimal.
    Read full review

    Zuora

    • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
    • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
    • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
    Read full review

    Cons

    SAP

    • As per experience performance is the area where improvement can be done when ordering 500 products and more.
    • SAP support for CCV2 deployment and SAP Products issues.
    • If we can bring Facet hierarchy feature as well as slider facets options out of box
    • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
    Read full review

    Zuora

    • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
    • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
    • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
    Read full review

    Pricing Details

    SAP Commerce Cloud

    Starting Price

    Editions & Modules

    SAP Commerce Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Zuora

      Starting Price

      Editions & Modules

      Zuora editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SAP

        I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
        Read full review

        Zuora

        Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
        Read full review

        Usability

        SAP

        The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
        Read full review

        Zuora

        I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
        Read full review

        Reliability and Availability

        SAP

        No answers on this topic

        Zuora

        There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
        Read full review

        Performance

        SAP

        No answers on this topic

        Zuora

        Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
        Read full review

        Support Rating

        SAP

        We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
        Read full review

        Zuora

        A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
        Read full review

        In-Person Training

        SAP

        No answers on this topic

        Zuora

        The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
        Read full review

        Online Training

        SAP

        No answers on this topic

        Zuora

        It was reliable.
        Read full review

        Implementation Rating

        SAP

        Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
        Read full review

        Zuora

        I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
        Read full review

        Alternatives Considered

        SAP

        SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and security were another key factors. The overall cost to support and maintain utilizing internal resources as much as possible and only supplement when needed.
        Read full review

        Zuora

        In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
        Read full review

        Scalability

        SAP

        Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
        Read full review

        Zuora

        The product is capable of a lot, small companies and large companies can utilize it with ease
        Read full review

        Return on Investment

        SAP

        • For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
        • Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
        Read full review

        Zuora

        • It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
        • If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
        • Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.
        Read full review

        Screenshots

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