Likelihood to Recommend If you are a road warrior and like to travel regularly, this is the best app for you, and if you run a company and all where you guys go together, it is a must. It is not needed for people who do not travel regularly.
Read full review It is well suited and, I guess, is a primary role for remote or distributed teams - especially when you know a person not well to trust him in managing local costs was agreed to pay. If you work with contractors with irregular payments, it will suit you as well cause of immediate card transfer, but it may be limited by your local KYC policy. It is not typical to pay payroll costs with it because it is focused mostly on operations with virtual card balances, so it is less appropriate for it. So it works best for remote teams.
Read full review Pros SAP Concur has mobile applications for iOS and Android devices. It offers capabilities that automate complex and repetitive accounting processes. In addition, SAP Concur offers invoice, travel, and expense modules in one place. It eradicates errors when paying vendors by matching POs, invoices, and receivables. Read full review Visa Spend Clarity provides clear and concise spending reports that make it easy to track and monitor spending. The reports can be customized to show specific spending categories, merchant types, and time periods. Visa Spend Clarity also offers a variety of tools and resources to help cardholders manage their spending and avoid overspending. Helping users track their spending in real-time Providing budgeting tools to help users stay on track Read full review Cons Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data. Concur's setup features may seem a little complicated to certain administrators. Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements. Read full review More users More brand awareness More partners needed Read full review Likelihood to Renew Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Read full review Usability I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Read full review Reliability and Availability In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption. While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Read full review Performance Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Read full review Support Rating I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Read full review In-Person Training My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
David Tay Senior Customer Solution Specialist – R2P
Read full review Online Training To the point and adapted to user
Read full review Implementation Rating There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Read full review Alternatives Considered I truly love the mobile app as it adds elegance and convenience, hence allowing me to manage expenses effortlessly on the go. Overall, SAP Concur also transforms potentially tedious tasks into a seamless experience, making it a more effective, efficient, and stress-free tool. The customer support has been a dream come true because they're very user-friendly and responsive 24/7.
Read full review It is mostly focused on virtual visa operations. In general, all cash flow controlling suits easily can start from Excel or Google Colab integrations and evolve even to Sungard or WSS. It depends. Visa Spend Clarity is about your flexibility "to have your own bank in a pocket" - open sub-accounts, set limits, and reconcile costs actually made by your contractors or employees. We should see it wider and include Uber, Booking, Airbnb, and Flow interactions to make it a really fast process for your contractor from your "Yes" to contractor "Done". The Visa Spend Clarity is not exactly about your money (costs). It is more about your ability to start acting faster even if all details of cooperation with a person are not agreed upon, but as soon as possible, discuss critical details or add maneuver to your decision-making while limiting financial risk with reasonable limits.
Read full review Scalability This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
Read full review Return on Investment It made our job of booking and reimbursement very easy. It saved a lot of time required to pursue HR/accounts department for follow-ups. SAP Concur brought transparency to our system. It prevented the malpractice of fake bill generation. The reimbursement process has become faster than the earlier. Read full review Some possible positive impacts of Visa Spend Clarity include increased transparency of spending habits, more effective budgeting and money management, and improved overall financial health. Additionally, Visa Spend Clarity may also lead to more strategic and informed decision-making when it comes to using credit. On the other hand, some possible negative impacts of Visa Spend Clarity include feelings of anxiety or guilt associated with credit card spending, as well as the potential for overspending if users are not careful. Additionally, Visa Spend Clarity may also lead to financial arguments or conflict if users are not on the same page about their spending habits. Read full review ScreenShots