229 Ratings
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Score 7.2 out of 100
7 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

SAP SuccessFactors

Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

Besides rewards management, Workhuman is also useful in managing employee relations. Managers have a written log of thankyou notes, which can be presented as evidence in cases of grievances. The tool has a good list of vendors for employees to choose a variety of gift cards. It is easy to run reports. The interface is not very user friendly and employees need to refer to their training notes to navigate through the system
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

SAP SuccessFactors
7.8
Workhuman (formerly Globoforce)
Employee demographic data
SAP SuccessFactors
7.7
Workhuman (formerly Globoforce)
Employment history
SAP SuccessFactors
8.3
Workhuman (formerly Globoforce)
Job profiles and administration
SAP SuccessFactors
6.8
Workhuman (formerly Globoforce)
Workflow for transfers, promotions, pay raises, etc.
SAP SuccessFactors
6.7
Workhuman (formerly Globoforce)
Organizational charting
SAP SuccessFactors
7.7
Workhuman (formerly Globoforce)
Organization and location management
SAP SuccessFactors
7.9
Workhuman (formerly Globoforce)
Compliance data (COBRA, OSHA, etc.)
SAP SuccessFactors
9.3
Workhuman (formerly Globoforce)

Payroll Management

SAP SuccessFactors
8.8
Workhuman (formerly Globoforce)
Pay calculation
SAP SuccessFactors
9.1
Workhuman (formerly Globoforce)
Support for external payroll vendors
SAP SuccessFactors
8.8
Workhuman (formerly Globoforce)
Off-cycle/On-Demand payment
SAP SuccessFactors
10.0
Workhuman (formerly Globoforce)
Benefit plan administration
SAP SuccessFactors
8.9
Workhuman (formerly Globoforce)
Direct deposit files
SAP SuccessFactors
8.9
Workhuman (formerly Globoforce)
Salary revision and increment management
SAP SuccessFactors
7.3
Workhuman (formerly Globoforce)
Reimbursement management
SAP SuccessFactors
8.5
Workhuman (formerly Globoforce)

Leave and Attendance Management

SAP SuccessFactors
7.9
Workhuman (formerly Globoforce)
Approval workflow
SAP SuccessFactors
8.0
Workhuman (formerly Globoforce)
Balance details
SAP SuccessFactors
7.9
Workhuman (formerly Globoforce)
Annual carry-forward and encashment
SAP SuccessFactors
7.8
Workhuman (formerly Globoforce)

Employee Self Service

SAP SuccessFactors
7.9
Workhuman (formerly Globoforce)
View and generate pay and benefit information
SAP SuccessFactors
6.8
Workhuman (formerly Globoforce)
Update personal information
SAP SuccessFactors
8.1
Workhuman (formerly Globoforce)
View company policy documentation
SAP SuccessFactors
8.1
Workhuman (formerly Globoforce)
Employee recognition
SAP SuccessFactors
8.4
Workhuman (formerly Globoforce)
View job history
SAP SuccessFactors
8.2
Workhuman (formerly Globoforce)

Asset Management

SAP SuccessFactors
7.6
Workhuman (formerly Globoforce)
Tracking of all physical assets
SAP SuccessFactors
7.6
Workhuman (formerly Globoforce)

HR Reporting

SAP SuccessFactors
7.1
Workhuman (formerly Globoforce)
Report builder
SAP SuccessFactors
7.1
Workhuman (formerly Globoforce)
Pre-built reports
SAP SuccessFactors
7.0
Workhuman (formerly Globoforce)
Ability to combine HR data with external data
SAP SuccessFactors
7.1
Workhuman (formerly Globoforce)

Onboarding

SAP SuccessFactors
8.3
Workhuman (formerly Globoforce)
New hire portal
SAP SuccessFactors
8.1
Workhuman (formerly Globoforce)
Manager tracking tools
SAP SuccessFactors
8.0
Workhuman (formerly Globoforce)

Performance and Goals

SAP SuccessFactors
8.3
Workhuman (formerly Globoforce)
Corporate goal setting
SAP SuccessFactors
8.2
Workhuman (formerly Globoforce)
Individual goal setting
SAP SuccessFactors
8.1
Workhuman (formerly Globoforce)
Line-of sight-visibility
SAP SuccessFactors
7.5
Workhuman (formerly Globoforce)
Performance tracking
SAP SuccessFactors
8.0
Workhuman (formerly Globoforce)

Performance Management

SAP SuccessFactors
8.0
Workhuman (formerly Globoforce)
8.1
Performance plans
SAP SuccessFactors
7.9
Workhuman (formerly Globoforce)
Performance improvement plans
SAP SuccessFactors
7.3
Workhuman (formerly Globoforce)
Review status tracking
SAP SuccessFactors
8.1
Workhuman (formerly Globoforce)
Review reminders
SAP SuccessFactors
8.0
Workhuman (formerly Globoforce)
8.0
Multiple review frequency
SAP SuccessFactors
7.6
Workhuman (formerly Globoforce)
Manager note taking
SAP SuccessFactors
Workhuman (formerly Globoforce)
10.0
Rater nomination workflow
SAP SuccessFactors
Workhuman (formerly Globoforce)
8.0
Reporting
SAP SuccessFactors
Workhuman (formerly Globoforce)
6.4

Succession Planning

SAP SuccessFactors
9.3
Workhuman (formerly Globoforce)
Create succession plans/pools
SAP SuccessFactors
9.4
Workhuman (formerly Globoforce)
Candidate ranking
SAP SuccessFactors
9.2
Workhuman (formerly Globoforce)
Candidate search
SAP SuccessFactors
9.4
Workhuman (formerly Globoforce)
Candidate development
SAP SuccessFactors
9.3
Workhuman (formerly Globoforce)

Recruiting / ATS

SAP SuccessFactors
4.4
Workhuman (formerly Globoforce)
Job Requisition Management
SAP SuccessFactors
8.3
Workhuman (formerly Globoforce)
Company Website Posting
SAP SuccessFactors
8.5
Workhuman (formerly Globoforce)
Publish to Social Media
SAP SuccessFactors
7.5
Workhuman (formerly Globoforce)
Job Search Site Posting
SAP SuccessFactors
8.3
Workhuman (formerly Globoforce)
Duplicate Candidate Prevention
SAP SuccessFactors
8.2
Workhuman (formerly Globoforce)
Applicant Tracking
SAP SuccessFactors
8.4
Workhuman (formerly Globoforce)
Notifications and Alerts
SAP SuccessFactors
8.4
Workhuman (formerly Globoforce)

Pros

SAP SuccessFactors

  • The Recruiting module is one of the best tools on SuccessFactors. This has so many capabilities and has truly helped managing all the positions and candidates that have applied to our requisitions.
  • The Learning module is a great asset to provide and push out required training for all employees. Tracking and reporting is seamless and easy to execute. Easy to manage, update and provide to all or a few employees.
  • Performance and Goals module is a great way to track and maintain professional and personal goals. This process is easy to track, update when needed, and beneficial for manager and direct reports. Powerful and accurate goal management for all levels.
  • Reporting module is easy to create own customized reports as needed that may not be standard out of the box. Ability to share those reports across groups/employees is extremely beneficial.
  • The org chart functiality is really impressive. You can make edits/changes within the org chart that have real time effects. The ease to view divisions and company org charts is so simple. One of the best features of any HRIS I have ever experienced.
Adam Kasten, PHR | TrustRadius Reviewer

Workhuman (formerly Globoforce)

  • Globoforce makes the process of rewarding employees who do a great job easy for managers and leaders internationally
  • Globoforce helped me write kind electronic thank-you notes that came through to their inboxes in great, simple formats
  • Globoforce was great in showing clear options on what exactly I could use the eGift Card for from doing a great job on certain projects
Anonymous | TrustRadius Reviewer

Cons

SAP SuccessFactors

  • There is a high level of disparity between some of the products. Many were purchased later on and "bolted" to the existing software. Unfortunately, there are always parts of this purchased software that do not mesh well with the existing system. They sometimes require separate log ins, additional uploads/permission/management, and sometimes separate reporting. There hasn't been much of an effort by SuccessFactors to better align these products so that there is a fluid transition between the modules.
  • The system lags in several key areas. The latest software update (v12) adds a far more robust homepage, however, it slows the initial site load considerably. Navigation between the modules is also very slow.
  • Parts of the software are dated. They either lack functionality that most systems have today or simply look like older technology. The v12 update improves on this issue but is only available for some modules.
  • Much of the software feels like it was "designed" by programmers. The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

  • Their customer support could be improved.
Kristen Shlossberg | TrustRadius Reviewer

Likelihood to Renew

SAP SuccessFactors

SAP SuccessFactors 2.7
Based on 13 answers
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

No score
No answers yet
No answers on this topic

Usability

SAP SuccessFactors

SAP SuccessFactors 2.7
Based on 3 answers
For Key users, it is not really friendly. There are lot of hidden buttons which makes the experience difficult.For end user, it is quite easy.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

No score
No answers yet
No answers on this topic

Support Rating

SAP SuccessFactors

SAP SuccessFactors 6.1
Based on 21 answers
The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

Workhuman (formerly Globoforce) 10.0
Based on 1 answer
The company has an in-house customer support team. They can be reached by email or phone. The response time is good and I do not have anything negative to say about them. The good thing is that the hours of operation are 24/7 so one can reach them anytime with questions about reward management.
Anonymous | TrustRadius Reviewer

Implementation Rating

SAP SuccessFactors

SAP SuccessFactors 3.6
Based on 1 answer
We had to delay go live of EC due to bad councelling of our implementation partner.
Anonymous | TrustRadius Reviewer

Workhuman (formerly Globoforce)

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP SuccessFactors

Current environment includes ADP WorkforceNow and it had limitations on workflows and performance. Workday was reviewed but found to be cost prohibitive at the time. SF provided a good balance of needs we were looking for with core modules we needed to develop.
Tony Deblauwe | TrustRadius Reviewer

Workhuman (formerly Globoforce)

I think this is a comparable recognition platform.
Kristen Shlossberg | TrustRadius Reviewer

Return on Investment

SAP SuccessFactors

  • SF is not cheap. I wouldn't recommend it as a solution for a small business. And while it is constantly being developed, in my humble opinion it is not yet a mature enough player to provide a large business the flexibility and support that it needs. It is a good tool for mid-size businesses.
  • The amount of support that is needed from SF in order to use the system to its fullest potential can really only be gained with a dedicated support representative (very costly) and most changes that need to be made are additional charges and are outsourced to other preferred consultant groups that work regularly with SF. These are costly and can quickly add up based on the level of customization and changes that need to be made each year.
  • I'm in Human Resources so I hear all the moaning and complaining from managers and employees regarding performance management and compensation planning. I've been in several companies and used several other tools to administer comp and performance manaement. I will say that the base compensation, goal planning, and performance management modules in SF are efficient and easy to use and administer. Like any system, you just need to get through the initial implementation phase to reap the full rewards.
Jennifer Murillo | TrustRadius Reviewer

Workhuman (formerly Globoforce)

  • Globoforce helped me provide a faster way to send a meaningful thank you note to my colleagues via email as opposed to mailing it and expensing the shipping for each note
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP SuccessFactors

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workhuman (formerly Globoforce)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP SuccessFactors
6.3
Workhuman (formerly Globoforce)
8.3

Likelihood to Renew

SAP SuccessFactors
2.7
Workhuman (formerly Globoforce)

Usability

SAP SuccessFactors
2.7
Workhuman (formerly Globoforce)

Support Rating

SAP SuccessFactors
6.1
Workhuman (formerly Globoforce)
10.0

Online Training

SAP SuccessFactors
8.0
Workhuman (formerly Globoforce)

Implementation Rating

SAP SuccessFactors
3.6
Workhuman (formerly Globoforce)

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