What users are saying about
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54 Ratings
3 Ratings
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Score 10 out of 100

Splashtop SOS

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54 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

SecureLink Enterprise Access

It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes
Matthew Behrens | TrustRadius Reviewer

Splashtop SOS

[Splashtop SOS is well suited] for people who constantly work remotely and if you have to support people around the globe, if you are stuck at a client's office and you need to help your next customer, you could be working in two places a the same time with different clients, very easy to connect to multiple computers at the same time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SecureLink Enterprise Access
Splashtop SOS
8.3
Screen sharing
SecureLink Enterprise Access
Splashtop SOS
8.8
File transfer
SecureLink Enterprise Access
Splashtop SOS
7.9
Instant message
SecureLink Enterprise Access
Splashtop SOS
8.0
Over-the-Internet remote session
SecureLink Enterprise Access
Splashtop SOS
8.9
Initiate remote control from mobile
SecureLink Enterprise Access
Splashtop SOS
8.6
Centralized management dashboard
SecureLink Enterprise Access
Splashtop SOS
8.3
Session record
SecureLink Enterprise Access
Splashtop SOS
7.5
Multi-platform remote control
SecureLink Enterprise Access
Splashtop SOS
8.2

Pros

SecureLink Enterprise Access

  • Easy to setup on a client PC or server for access
  • Organizes client connections by gatekeeper so it is easy to find what you need
  • File transfer option is great for uploading files to client servers
Anonymous | TrustRadius Reviewer

Splashtop SOS

  • Easy set up by client by downloading small application.
  • Quickly connects to client computer once they provide 9 digit code.
  • Full functionality to remotely control computers.
  • Works with both PCs and Macs.
  • Very reasonable cost compared to similar much more expensive programs.
  • Able to access multiple computers at the same time.
Dan Henry | TrustRadius Reviewer

Cons

SecureLink Enterprise Access

  • Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
  • Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
  • I would love to see an App. I know they are working on this as well.
Matthew Behrens | TrustRadius Reviewer

Splashtop SOS

  • In Splashtop SOS you can deploy a [somewhat] managed antivirus, Bitfender. One area that could be better managed is the addition of exclusions for the AV scanner. Currently (as of June 2021) I cannot add my own exclusions, but rather I need to email Splashtop support and they must add them on a per machine basis.
  • Splashtop SOS's AV management should also include the ability to apply settings to a group of client machines at the same time.
  • The desktop UI is simple and easy to use, but two things could be added easily and would improve things a lot: The status of a client machine is show as live or not, and that can be refreshed, manually. An automatic update cycle would be good. Further, if the last moment I client machine was live could be displayed, that would be helpful.
  • I have experienced a few instances of receiving a blank or black screen when connecting to a client. This can be resolved by choosing different display interface options, or adding an additional drive. There are also some instances where connecting to a Splashtop client actually closes, or minimizes certain graphics-intensive apps. I have not gotten to the bottom of this issue as yet.
Frank Warman | TrustRadius Reviewer

Likelihood to Renew

SecureLink Enterprise Access

SecureLink Enterprise Access 8.6
Based on 2 answers
We are happy using securelink to access our client environments
Anonymous | TrustRadius Reviewer

Splashtop SOS

Splashtop SOS 8.6
Based on 2 answers
Great software for a great price. Especially compared to the alternatives.
Maurice Vinken | TrustRadius Reviewer

Usability

SecureLink Enterprise Access

No score
No answers yet
No answers on this topic

Splashtop SOS

Splashtop SOS 7.8
Based on 3 answers
It has a clean and simple interface. Extremely easy and fast to start a remote session with a PC or Mac. It is mostly intuitive if you are used to working with PCs. The remote sessions for phones are more complicated and take longer to set up. I don't use them very often though
Rick Camp | TrustRadius Reviewer

Support Rating

SecureLink Enterprise Access

SecureLink Enterprise Access 9.0
Based on 2 answers
The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix
Matthew Behrens | TrustRadius Reviewer

Splashtop SOS

Splashtop SOS 7.3
Based on 1 answer
Fast support and clear explanation.
Maurice Vinken | TrustRadius Reviewer

Implementation Rating

SecureLink Enterprise Access

No score
No answers yet
No answers on this topic

Splashtop SOS

Splashtop SOS 8.2
Based on 1 answer
Simple installers and online environment. Sync on all systems.
Maurice Vinken | TrustRadius Reviewer

Alternatives Considered

SecureLink Enterprise Access

Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.
Anonymous | TrustRadius Reviewer

Splashtop SOS

I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
Todd Lincoln | TrustRadius Reviewer

Return on Investment

SecureLink Enterprise Access

  • I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
  • The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
  • Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.
Matthew Behrens | TrustRadius Reviewer

Splashtop SOS

  • On average, Splashtop SOS has cut down the amount of time spent providing support to end-users by as much as 60%. The ease of access and user-friendly design of the client-facing app means considerably less time spent on walking the client through the setup of the remote support client. With just two clicks from the end-user, I can be connected remotely to their workstation, whether it is a PC or a Mac.
Trent Weber | TrustRadius Reviewer

Screenshots

Pricing Details

SecureLink Enterprise Access

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SecureLink Enterprise Access Editions & Modules

Additional Pricing Details

Splashtop SOS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop SOS Editions & Modules

Edition
SOS$17.001
SOS+10$19.001
SOS Unlimited$34.001
Splashtop EnterpriseContact Sales
  1. per month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SecureLink Enterprise Access
8.3
Splashtop SOS
8.9

Likelihood to Renew

SecureLink Enterprise Access
8.6
Splashtop SOS
8.6

Usability

SecureLink Enterprise Access
Splashtop SOS
7.8

Performance

SecureLink Enterprise Access
9.0
Splashtop SOS

Support Rating

SecureLink Enterprise Access
9.0
Splashtop SOS
7.3

Implementation Rating

SecureLink Enterprise Access
Splashtop SOS
8.2

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