6 Ratings
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Score 8.3 out of 100
7 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

ServiceNow IT Business Management

We don't need to worry about the backend infrastructure because it is a SaaS application and it is very easy to customize the business models and processes. Good option of adding products like software assets management, service management, HR management etc. An immediate tool to assign and monitor the work in progress of tasks, incidents, normal requests, and changes.
Anonymous | TrustRadius Reviewer

StoriesOnBoard

As mentioned earlier, we also use StoriesOnBoard to create other processes (customer and employee journey). We use the swim lanes to differentiate between measures, tools and processes and working with them is very easy and understandable for this purpose.
Less easy is the use of context, i.e. when one part of a story map depends on another story map. This cannot be avoided (at least for us) to avoid creating redundancy (and the risk of creating different stages). At appropriate places, we refer to the other map in the title.
Jennifer Schenkenberger | TrustRadius Reviewer

Pros

ServiceNow IT Business Management

  • Creating Requests
  • Knowledge base article
  • Hassle free UI
Anonymous | TrustRadius Reviewer

StoriesOnBoard

  • User role management
  • Jira integration
  • Keyboard shortcuts
  • Filtering by personas
Anonymous | TrustRadius Reviewer

Cons

ServiceNow IT Business Management

  • New UI is bad. Transition is not liked by users
  • Notifications can be improved. The mail notifications are little off
  • Category changes are not supposed to be hard
Anonymous | TrustRadius Reviewer

StoriesOnBoard

  • Switching the view to a vertical mode (easier to scroll).
  • Better availability of information on user story mapping.
  • Possibility to link to activities and steps from other maps (Context).
Jennifer Schenkenberger | TrustRadius Reviewer

Usability

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

StoriesOnBoard

StoriesOnBoard 7.3
Based on 1 answer
StoriesOnBoard works really well; all features are well thought through. It could look a bit fresher, although the new updated dashboard is already much better than it was.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ServiceNow IT Business Management

It has already defined standard templates which can be used directly, thus saving time and effort. User interface is simple, easy to navigate, and highly customizable. Whenever the incident, change request has been created or modified, an automated mail is generated, so no continuous monitoring of tickets is required and which indicates that it is easy to integrate ServiceNow IT Business Management with third-party tools.
Anonymous | TrustRadius Reviewer

StoriesOnBoard

The only other competitor we looked at was cardboardit.com. Both had solid functionality, but StoriesOnBoard was more user-friendly and quick to learn and use in our opinion.
Wells Blanchard | TrustRadius Reviewer

Return on Investment

ServiceNow IT Business Management

  • Best ITSM tool
  • Clean UI
  • Deployment is easy
Anonymous | TrustRadius Reviewer

StoriesOnBoard

  • StoriesOnBoard (and story mapping in general) creates a low-cost visual method of aligning on high-level business and technical requirements early in a project and provides an ongoing reference as the project progresses. Having this alignment is critical for the later stages of the project.
Wells Blanchard | TrustRadius Reviewer

Screenshots

ServiceNow IT Business Management

Pricing Details

ServiceNow IT Business Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Business Management Editions & Modules

Additional Pricing Details

StoriesOnBoard

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

StoriesOnBoard Editions & Modules

Edition
Basic - billed annually$191
Standard - billed annually$261
Pro - billed annually$451
Enterprise - billed annually$4992
  1. per edior
  2. 40+ users
Additional Pricing Details

Add comparison