What users are saying about
2 Ratings
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Score 7.5 out of 101
39 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

Shoutlet

I think Shoutlet is an excellent tool for any mid-sized to larger company looking to improve their social strategy. While it does have some minor improvements that can be made, it's overall an impressive way to mass post to multiple networks and interact and engage with your followers in the social space. I feel at this time that a smaller company could probably benefit from a lesser in-depth version of this tool at this time
No photo available

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Shoutlet
8.0
Filtering out noise/spam
Smarsh Connected Suite
Shoutlet
8.0

Publishing

Smarsh Connected Suite
Shoutlet
8.3
Content planning and scheduling
Smarsh Connected Suite
Shoutlet
8.0
Audience targeting
Smarsh Connected Suite
Shoutlet
8.0
Workflow management
Smarsh Connected Suite
Shoutlet
9.0

Engagement

Smarsh Connected Suite
Shoutlet
9.0
Automated routing and prioritization
Smarsh Connected Suite
Shoutlet
9.0
Customer interaction histories
Smarsh Connected Suite
Shoutlet
9.0

Marketing

Smarsh Connected Suite
Shoutlet
8.7
Lead generation
Smarsh Connected Suite
Shoutlet
8.0
Content marketing
Smarsh Connected Suite
Shoutlet
9.0
Campaigns and promotions
Smarsh Connected Suite
Shoutlet
9.0

Channel coverage/integration

Smarsh Connected Suite
Shoutlet
9.0
Twitter
Smarsh Connected Suite
Shoutlet
9.0
Facebook
Smarsh Connected Suite
Shoutlet
9.0
LinkedIn
Smarsh Connected Suite
Shoutlet
9.0
Google+
Smarsh Connected Suite
Shoutlet
9.0

Reporting/analytics

Smarsh Connected Suite
Shoutlet
7.7
Campaign success analytics
Smarsh Connected Suite
Shoutlet
8.0
Real-time tracking
Smarsh Connected Suite
Shoutlet
8.0
Competitor analysis
Smarsh Connected Suite
Shoutlet
7.0

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • It's easy to use and pick up new updates.
  • It was constantly being updated with the ever changing industry.
  • Created aesthetically pleasing reporting and posting on behalf of my clients.
Meg Ruggieri profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • Couldn't tag other pages directly from Shoutlet (ie: posting a Mashable post and tagging Mashable).
  • Had to manually set the best time for it go out when a lot of other platforms have the capability to set the best posting time for you.
  • No guarantee on quality of photo size.
Meg Ruggieri profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Shoutlet1.3
Based on 24 answers
Our representative, Max Luedtke has done an outstanding job of reaching out and helping us. Customer service goes a long way. When you have a great product paired with excellent customer service, it's a winning combination!
Erika Ferguson profile photo

Usability

No score
No answers yet
No answers on this topic
Shoutlet7.7
Based on 4 answers
Shoutlet is continually updating the functionality of their software, often improving on things I didn't know COULD be improved!
Christine Lawrence profile photo

Performance

No score
No answers yet
No answers on this topic
Shoutlet7.3
Based on 1 answer
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry
Lisa Adams profile photo

Support

No score
No answers yet
No answers on this topic
Shoutlet7.3
Based on 1 answer
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
Lisa Adams profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
Shoutlet has far better reporting tools than Hootsuite, which is important to us.
Erika Ferguson profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • Employee efficiency has gone up.
  • Post clicks have gone up as we are able to see what type of content our fans like.
Erika Ferguson profile photo

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Shoutlet

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details