Sophos Email vs. Trend Micro Smart Protection Suite, with XGen

The Sophos email solution is a good fit for my organization which is a mid-size resort with 200 users. Sophos email has revealed unwanted emails that were getting through our built in Microsoft email security scanning and policies so having this extra layer was a no brainier. With that we were able to focus on the bad stuff and even tweak our products with this information from Sophos email.

Incentivized

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.

• We could customize it to have a certain level of workflow. We manage to enforce certain email (based on key-phrases) to be quarantined before send it to the recipient. And the email needs to be approved (manually) before being released.
• For certain type (using regex) of email, we will encrypt it if it's sent outside our organization domain.
• Scalable

Incentivized

• Real time threat intelligence using updates from global threat intelligence network.
• Advanced built-in threat detection and response capabilities.
• Ability to detect advanced malware, behavior and communications.
• Flexibility to deploy with on-premise or cloud or hybrid.
• Single management console to manage all layers of security.

Incentivized

• I would love to see tips integrated into the user interface from the management side to allow for easier dissection of email headers. This would allow lower level admins that may work at smaller companies to better understand the information presented.

Incentivized

• Documentation is something that can be improved here.
• Licensing is overly complex and needs to be improved for different features/variations.
• Install is difficult.

Incentivized

It was easy to use and easy to implement. You don't need previous knowledge on the products, after we got this up and running, it took us hours to put everything together. The transition was easy and seamless.

Incentivized

It's mostly great and for policies and features, it does everything we would ask it to and more. The only thing keeping it from being a 10 is the lack of granularity in the reporting, which is actually an issue within Sophos Central as a whole. The ability to drill down from dashboards into accurate, detailed data would be very helpful at times.

Incentivized

Support is slow to respond. They call back outside of normal business hours despite clearly being advised when they should call. They try to BS you that the platform is working properly although there is hard evidence to the contrary. Once you get to senior level of support they agree that the product is incapable of performing properly in its current iteration.

I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.

Incentivized

I have only tried Sophos Email, and I find it to be a very useful tool, as it protects against information leakage such as fraudulent emails, cloud sandboxing and quarantine, which are essential functions and the product works excellent.

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.

• Sophos Email has been protecting our users, including the administrative branch, who are the target of attacks most frequently.
• Every month Sophos Email stops about 100,000 malicious emails. We calculate that if these attacks have saved the company time, it prevents us from having a lot of support staff to attend to the cases.

Incentivized

• We have stopped multiple infections of ransomware from spreading.
• Lost some productivity when database crashed
• Updates tend to slow system down

Incentivized