What users are saying about
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400 Ratings
6 Ratings

Sprout Social

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400 Ratings
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Score 8.8 out of 100
6 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
Anonymous | TrustRadius Reviewer

Topsy

Based off the price, I'd be hesitant to blindly recommend Topsy unless there is a need for the kind of big data it provides access to. If access to every single Tweet ever sent about your brand is important, then there is nothing else out there will do what Topsy does. At $12,000 per user, this is definitely not a product for the small social team, but if you manage a larger brand where reporting and brand sentiment mean a lot, then you owe it to yourself to evaluate Topsy Pro
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sprout Social
8.9
Topsy
Boolean keyword searches
Sprout Social
8.9
Topsy
Filtering out noise/spam
Sprout Social
8.7
Topsy
Sentiment analysis
Sprout Social
8.9
Topsy
Broad channel coverage
Sprout Social
9.1
Topsy

Publishing

Sprout Social
9.0
Topsy
Content planning and scheduling
Sprout Social
9.3
Topsy
Audience targeting
Sprout Social
8.6
Topsy
Content optimization
Sprout Social
8.5
Topsy
Workflow management
Sprout Social
9.6
Topsy

Engagement

Sprout Social
8.8
Topsy
Automated routing and prioritization
Sprout Social
8.7
Topsy
Customer interaction histories
Sprout Social
9.4
Topsy
Bulk actions
Sprout Social
8.4
Topsy

Marketing

Sprout Social
7.7
Topsy
Lead generation
Sprout Social
8.4
Topsy
Content marketing
Sprout Social
9.2
Topsy
Paid media management
Sprout Social
6.2
Topsy
Campaigns and promotions
Sprout Social
7.2
Topsy

Channel coverage/integration

Sprout Social
9.0
Topsy
Twitter
Sprout Social
9.5
Topsy
Facebook
Sprout Social
9.4
Topsy
LinkedIn
Sprout Social
8.3
Topsy
Google+
Sprout Social
9.8
Topsy
Instagram
Sprout Social
8.4
Topsy
Pinterest
Sprout Social
9.6
Topsy
YouTube
Sprout Social
8.0
Topsy

Reporting/analytics

Sprout Social
9.0
Topsy
Campaign success analytics
Sprout Social
8.9
Topsy
Real-time tracking
Sprout Social
9.4
Topsy
Competitor analysis
Sprout Social
8.6
Topsy

Account management

Sprout Social
8.9
Topsy
Role-based user permissions & privileges
Sprout Social
9.3
Topsy
Mobile access
Sprout Social
8.5
Topsy

Pros

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Sasha Brito | TrustRadius Reviewer

Topsy

  • Access to every single tweet ever sent since the start of Twitter.
  • Immediate access to results - extremely easy to generate search queries.
  • Multiple ways to visualize data.
Anonymous | TrustRadius Reviewer

Cons

Sprout Social

  • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
  • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
  • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Talissa (Beall) Navarro | TrustRadius Reviewer

Topsy

  • Pricing is steep and on a per-user basis.
  • Limited amount of data sources - Twitter, links and videos.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sprout Social

Sprout Social 9.0
Based on 62 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Topsy

Topsy 9.0
Based on 1 answer
Quite simply, there is no other option out there with the amount of data we can get from Topsy. Others (like Radian6) have a large amount of data, but it isn't as easy to find, and creating reports is too cumbersome. Report generation in Topsy takes seconds, not minutes
Anonymous | TrustRadius Reviewer

Usability

Sprout Social

Sprout Social 9.4
Based on 33 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
Anonymous | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Reliability and Availability

Sprout Social

Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Performance

Sprout Social

Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Support Rating

Sprout Social

Sprout Social 9.2
Based on 41 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Diana R. Krueger | TrustRadius Reviewer

Topsy

Topsy 9.0
Based on 1 answer
The few times we have asked questions, they were answered instantly by our own account rep
Anonymous | TrustRadius Reviewer

Online Training

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Implementation Rating

Sprout Social

Sprout Social 10.0
Based on 21 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Alternatives Considered

Sprout Social

I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Peter Slayton | TrustRadius Reviewer

Topsy

No answers on this topic

Return on Investment

Sprout Social

  • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
  • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
  • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
Anonymous | TrustRadius Reviewer

Topsy

  • Immediate access to campaign performance data in social. Our sales team regularly requests metrics from campaigns several years old, and with Topsy, we can dig in and find it. This assists in helping them in their sales pitches to new clients and renewing deals with previous clients.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Topsy

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Topsy Editions & Modules

Edition
Topsy$12,0001
  1. Per User Per Year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sprout Social
9.3
Topsy
9.0

Likelihood to Renew

Sprout Social
9.0
Topsy
9.0

Usability

Sprout Social
9.4
Topsy

Reliability and Availability

Sprout Social
7.7
Topsy

Performance

Sprout Social
8.0
Topsy

Support Rating

Sprout Social
9.2
Topsy
9.0

Online Training

Sprout Social
7.3
Topsy

Implementation Rating

Sprout Social
10.0
Topsy

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