What users are saying about
Top Rated
460 Ratings
6 Ratings
Top Rated
460 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Listening/monitoring

    7.7

    Sprout Social

    77%

    Topsy

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Boolean keyword searches

    7.6
    76%
    38 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.5
    75%
    42 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.4
    74%
    23 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    8.2
    82%
    33 Ratings
    N/A
    0 Ratings

    Publishing

    8.3

    Sprout Social

    83%

    Topsy

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Content planning and scheduling

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.4
    74%
    48 Ratings
    N/A
    0 Ratings

    Content optimization

    7.9
    79%
    49 Ratings
    N/A
    0 Ratings

    Workflow management

    8.8
    88%
    51 Ratings
    N/A
    0 Ratings

    Engagement

    7.8

    Sprout Social

    78%

    Topsy

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 3/3 features

    Automated routing and prioritization

    7.2
    72%
    25 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    8.5
    85%
    50 Ratings
    N/A
    0 Ratings

    Bulk actions

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Marketing

    6.9

    Sprout Social

    69%

    Topsy

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Lead generation

    6.1
    61%
    31 Ratings
    N/A
    0 Ratings

    Content marketing

    7.9
    79%
    35 Ratings
    N/A
    0 Ratings

    Paid media management

    6.2
    62%
    3 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    7.2
    72%
    4 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    8.4

    Sprout Social

    84%

    Topsy

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 7/7 features

    Twitter

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Facebook

    8.9
    89%
    58 Ratings
    N/A
    0 Ratings

    LinkedIn

    8.1
    81%
    51 Ratings
    N/A
    0 Ratings

    Google+

    8.8
    88%
    21 Ratings
    N/A
    0 Ratings

    Instagram

    7.7
    77%
    48 Ratings
    N/A
    0 Ratings

    Pinterest

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    YouTube

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Reporting/analytics

    8.1

    Sprout Social

    81%

    Topsy

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 3/3 features

    Campaign success analytics

    8.1
    81%
    54 Ratings
    N/A
    0 Ratings

    Real-time tracking

    8.3
    83%
    54 Ratings
    N/A
    0 Ratings

    Competitor analysis

    7.9
    79%
    46 Ratings
    N/A
    0 Ratings

    Account management

    8.3

    Sprout Social

    83%

    Topsy

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.8
    88%
    54 Ratings
    N/A
    0 Ratings

    Mobile access

    7.9
    79%
    50 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Topsy is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Sprout Social and Topsy are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.9

    Sprout Social

    89%
    113 Ratings
    9.0

    Topsy

    90%
    1 Rating

    Likelihood to Renew

    9.0

    Sprout Social

    90%
    62 Ratings
    9.0

    Topsy

    90%
    1 Rating

    Usability

    8.9

    Sprout Social

    89%
    41 Ratings

    Topsy

    N/A
    0 Ratings

    Availability

    7.7

    Sprout Social

    77%
    16 Ratings

    Topsy

    N/A
    0 Ratings

    Performance

    8.0

    Sprout Social

    80%
    14 Ratings

    Topsy

    N/A
    0 Ratings

    Support Rating

    8.3

    Sprout Social

    83%
    49 Ratings
    9.0

    Topsy

    90%
    2 Ratings

    Online Training

    7.3

    Sprout Social

    73%
    3 Ratings

    Topsy

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Sprout Social

    100%
    21 Ratings

    Topsy

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    Sprout Social

    91%
    1 Rating

    Topsy

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    Sprout Social

    91%
    1 Rating

    Topsy

    N/A
    0 Ratings

    Likelihood to Recommend

    Sprout Social

    Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
    Read full review

    Apple

    Based off the price, I'd be hesitant to blindly recommend Topsy unless there is a need for the kind of big data it provides access to. If access to every single Tweet ever sent about your brand is important, then there is nothing else out there will do what Topsy does. At $12,000 per user, this is definitely not a product for the small social team, but if you manage a larger brand where reporting and brand sentiment mean a lot, then you owe it to yourself to evaluate Topsy Pro
    Read full review

    Pros

    Sprout Social

    • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
    • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
    • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
    Read full review

    Apple

    • Access to every single tweet ever sent since the start of Twitter.
    • Immediate access to results - extremely easy to generate search queries.
    • Multiple ways to visualize data.
    Read full review

    Cons

    Sprout Social

    • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
    • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
    • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
    Read full review

    Apple

    • Pricing is steep and on a per-user basis.
    • Limited amount of data sources - Twitter, links and videos.
    Read full review

    Pricing Details

    Sprout Social

    Starting Price

    $0 for 30 days

    Editions & Modules

    Sprout Social editions and modules pricing
    EditionModules
    Free TrialFree1
    Standard992
    Professional1493
    Advanced2494

    Footnotes

    1. for 30 days
    2. per user/per month
    3. per user/per month
    4. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Topsy

    Starting Price

    $0 Per User Per Year

    Editions & Modules

    Topsy editions and modules pricing
    EditionModules
    Topsy$12,0001

    Footnotes

    1. Per User Per Year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Sprout Social

    While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
    Read full review

    Apple

    Quite simply, there is no other option out there with the amount of data we can get from Topsy. Others (like Radian6) have a large amount of data, but it isn't as easy to find, and creating reports is too cumbersome. Report generation in Topsy takes seconds, not minutes
    Read full review

    Usability

    Sprout Social

    Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
    Read full review

    Apple

    No answers on this topic

    Reliability and Availability

    Sprout Social

    Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
    Read full review

    Apple

    No answers on this topic

    Performance

    Sprout Social

    It is quick to post, however you have to refresh the page every time you add a new scheduled item.
    Read full review

    Apple

    No answers on this topic

    Support Rating

    Sprout Social

    Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
    Read full review

    Apple

    The few times we have asked questions, they were answered instantly by our own account rep
    Read full review

    Online Training

    Sprout Social

    Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
    Read full review

    Apple

    No answers on this topic

    Implementation Rating

    Sprout Social

    Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
    Read full review

    Apple

    No answers on this topic

    Alternatives Considered

    Sprout Social

    I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
    Read full review

    Apple

    No answers on this topic

    Return on Investment

    Sprout Social

    • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
    • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
    • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
    Read full review

    Apple

    • Immediate access to campaign performance data in social. Our sales team regularly requests metrics from campaigns several years old, and with Topsy, we can dig in and find it. This assists in helping them in their sales pitches to new clients and renewing deals with previous clients.
    Read full review

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