What users are saying about
Top Rated
460 Ratings
Top Rated
115 Ratings
Top Rated
460 Ratings
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Score 8.3 out of 100
Top Rated
115 Ratings
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Score 9 out of 100

Feature Set Ratings

    Listening/monitoring

    7.7

    Sprout Social

    77%

    Zoho Desk

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Boolean keyword searches

    7.6
    76%
    38 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.5
    75%
    42 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.4
    74%
    23 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    8.2
    82%
    33 Ratings
    N/A
    0 Ratings

    Publishing

    8.3

    Sprout Social

    83%

    Zoho Desk

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Content planning and scheduling

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.4
    74%
    48 Ratings
    N/A
    0 Ratings

    Content optimization

    7.9
    79%
    49 Ratings
    N/A
    0 Ratings

    Workflow management

    8.8
    88%
    51 Ratings
    N/A
    0 Ratings

    Engagement

    7.8

    Sprout Social

    78%

    Zoho Desk

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 3/3 features

    Automated routing and prioritization

    7.2
    72%
    25 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    8.5
    85%
    50 Ratings
    N/A
    0 Ratings

    Bulk actions

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Marketing

    6.9

    Sprout Social

    69%

    Zoho Desk

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Lead generation

    6.1
    61%
    31 Ratings
    N/A
    0 Ratings

    Content marketing

    7.9
    79%
    35 Ratings
    N/A
    0 Ratings

    Paid media management

    6.2
    62%
    3 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    7.2
    72%
    4 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    8.4

    Sprout Social

    84%

    Zoho Desk

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 7/7 features

    Twitter

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Facebook

    8.9
    89%
    58 Ratings
    N/A
    0 Ratings

    LinkedIn

    8.1
    81%
    51 Ratings
    N/A
    0 Ratings

    Google+

    8.8
    88%
    21 Ratings
    N/A
    0 Ratings

    Instagram

    7.7
    77%
    48 Ratings
    N/A
    0 Ratings

    Pinterest

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    YouTube

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Reporting/analytics

    8.1

    Sprout Social

    81%

    Zoho Desk

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 3/3 features

    Campaign success analytics

    8.1
    81%
    54 Ratings
    N/A
    0 Ratings

    Real-time tracking

    8.3
    83%
    54 Ratings
    N/A
    0 Ratings

    Competitor analysis

    7.9
    79%
    46 Ratings
    N/A
    0 Ratings

    Account management

    8.3

    Sprout Social

    83%

    Zoho Desk

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.8
    88%
    54 Ratings
    N/A
    0 Ratings

    Mobile access

    7.9
    79%
    50 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Sprout Social

    Feature Set Not Supported
    N/A
    10.0

    Zoho Desk

    100%
    Zoho Desk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Self Help Community

    Sprout Social

    Feature Set Not Supported
    N/A
    10.0

    Zoho Desk

    100%
    Zoho Desk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-Channel Help

    Sprout Social

    Feature Set Not Supported
    N/A
    10.0

    Zoho Desk

    100%
    Zoho Desk ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Email support

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Sprout Social is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Zoho Desk is rated higher in 1 area: Usability

    Likelihood to Recommend

    8.9

    Sprout Social

    89%
    113 Ratings
    8.7

    Zoho Desk

    87%
    20 Ratings

    Likelihood to Renew

    9.0

    Sprout Social

    90%
    62 Ratings

    Zoho Desk

    N/A
    0 Ratings

    Usability

    8.9

    Sprout Social

    89%
    41 Ratings
    9.1

    Zoho Desk

    91%
    12 Ratings

    Availability

    7.7

    Sprout Social

    77%
    16 Ratings

    Zoho Desk

    N/A
    0 Ratings

    Performance

    8.0

    Sprout Social

    80%
    14 Ratings

    Zoho Desk

    N/A
    0 Ratings

    Support Rating

    8.3

    Sprout Social

    83%
    49 Ratings
    7.9

    Zoho Desk

    79%
    12 Ratings

    Online Training

    7.3

    Sprout Social

    73%
    3 Ratings

    Zoho Desk

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Sprout Social

    100%
    21 Ratings

    Zoho Desk

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    Sprout Social

    91%
    1 Rating

    Zoho Desk

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    Sprout Social

    91%
    1 Rating

    Zoho Desk

    N/A
    0 Ratings

    Likelihood to Recommend

    Sprout Social

    Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
    Read full review

    Zoho Corporation

    The user friendly android and IOS applications are one of the best features of Zoho Desk although if you are expecting a Desktop application then you will be disappointed and will have to access it from your browser which can be slow sometimes, depending on your internet connection. The work flow of tickets submission either manually through the dashboard or mobile application, and tickets assignment to other agents along with tracking tickets and agents' performance is very easily executed with no issues being faced.
    Read full review

    Pros

    Sprout Social

    • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
    • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
    • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
    Read full review

    Zoho Corporation

    • Report features give the all insights of the customer team and customer support which enables us to make changes according to it.
    • The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard.
    • I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module.
    • It is completely a feature rich platform.
    Read full review

    Cons

    Sprout Social

    • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
    • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
    • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
    Read full review

    Zoho Corporation

    • When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome.
    • Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :)
    Read full review

    Pricing Details

    Sprout Social

    Starting Price

    $0 for 30 days

    Editions & Modules

    Sprout Social editions and modules pricing
    EditionModules
    Free TrialFree1
    Standard992
    Professional1493
    Advanced2494

    Footnotes

    1. for 30 days
    2. per user/per month
    3. per user/per month
    4. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoho Desk

    Starting Price

    $0

    Editions & Modules

    Zoho Desk editions and modules pricing
    EditionModules
    Free01
    Professional232
    Enterprise403
    Standard144

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Likelihood to Renew

    Sprout Social

    While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
    Read full review

    Zoho Corporation

    No answers on this topic

    Usability

    Sprout Social

    Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
    Read full review

    Zoho Corporation

    At times Zoho [Desk] can be a bit glitchy. It does not auto refresh on the ticketing system, and even f it tells you there is a new ticket clicking it does nothing and you need to refresh the page for it to work. We have found at times that is can become unresponsive, although this usually doesn't last for longer than 15-30 mins.
    Read full review

    Reliability and Availability

    Sprout Social

    Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
    Read full review

    Zoho Corporation

    No answers on this topic

    Performance

    Sprout Social

    It is quick to post, however you have to refresh the page every time you add a new scheduled item.
    Read full review

    Zoho Corporation

    No answers on this topic

    Support Rating

    Sprout Social

    Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
    Read full review

    Zoho Corporation

    Zoho Desk has a technical team of professionals, who are well informed, and they know how to share the knowledge with the other players. Besides, they are competent in dealing with all kinds of customers, from divergent locations, and adopt their differences. Lastly, when called upon to solve an issue, they are quickly responsive.
    Read full review

    Online Training

    Sprout Social

    Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
    Read full review

    Zoho Corporation

    No answers on this topic

    Implementation Rating

    Sprout Social

    Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
    Read full review

    Zoho Corporation

    No answers on this topic

    Alternatives Considered

    Sprout Social

    I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
    Read full review

    Zoho Corporation

    After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
    Read full review

    Return on Investment

    Sprout Social

    • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
    • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
    • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
    Read full review

    Zoho Corporation

    • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
    • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
    • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
    Read full review

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