What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
399 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
93 Ratings

Sprout Social

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
399 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Zoho Desk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
93 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
Anonymous | TrustRadius Reviewer

Zoho Desk

The user friendly android and IOS applications are one of the best features of Zoho Desk although if you are expecting a Desktop application then you will be disappointed and will have to access it from your browser which can be slow sometimes, depending on your internet connection. The work flow of tickets submission either manually through the dashboard or mobile application, and tickets assignment to other agents along with tracking tickets and agents' performance is very easily executed with no issues being faced.
Humayun Farooqi | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sprout Social
8.9
Zoho Desk
Boolean keyword searches
Sprout Social
8.9
Zoho Desk
Filtering out noise/spam
Sprout Social
8.7
Zoho Desk
Sentiment analysis
Sprout Social
8.9
Zoho Desk
Broad channel coverage
Sprout Social
9.1
Zoho Desk

Publishing

Sprout Social
9.0
Zoho Desk
Content planning and scheduling
Sprout Social
9.3
Zoho Desk
Audience targeting
Sprout Social
8.6
Zoho Desk
Content optimization
Sprout Social
8.5
Zoho Desk
Workflow management
Sprout Social
9.6
Zoho Desk

Engagement

Sprout Social
8.8
Zoho Desk
Automated routing and prioritization
Sprout Social
8.7
Zoho Desk
Customer interaction histories
Sprout Social
9.4
Zoho Desk
Bulk actions
Sprout Social
8.4
Zoho Desk

Marketing

Sprout Social
7.7
Zoho Desk
Lead generation
Sprout Social
8.4
Zoho Desk
Content marketing
Sprout Social
9.2
Zoho Desk
Paid media management
Sprout Social
6.2
Zoho Desk
Campaigns and promotions
Sprout Social
7.2
Zoho Desk

Channel coverage/integration

Sprout Social
9.0
Zoho Desk
Twitter
Sprout Social
9.5
Zoho Desk
Facebook
Sprout Social
9.4
Zoho Desk
LinkedIn
Sprout Social
8.3
Zoho Desk
Google+
Sprout Social
9.8
Zoho Desk
Instagram
Sprout Social
8.4
Zoho Desk
Pinterest
Sprout Social
9.6
Zoho Desk
YouTube
Sprout Social
8.0
Zoho Desk

Reporting/analytics

Sprout Social
9.0
Zoho Desk
Campaign success analytics
Sprout Social
8.9
Zoho Desk
Real-time tracking
Sprout Social
9.4
Zoho Desk
Competitor analysis
Sprout Social
8.6
Zoho Desk

Account management

Sprout Social
8.9
Zoho Desk
Role-based user permissions & privileges
Sprout Social
9.3
Zoho Desk
Mobile access
Sprout Social
8.5
Zoho Desk

Incident and problem management

Sprout Social
Zoho Desk
10.0
Organize and prioritize service tickets
Sprout Social
Zoho Desk
10.0
Expert directory
Sprout Social
Zoho Desk
10.0
Subscription-based notifications
Sprout Social
Zoho Desk
10.0
ITSM collaboration and documentation
Sprout Social
Zoho Desk
10.0
Ticket creation and submission
Sprout Social
Zoho Desk
10.0
Ticket response
Sprout Social
Zoho Desk
10.0

Self Help Community

Sprout Social
Zoho Desk
10.0
External knowledge base
Sprout Social
Zoho Desk
10.0
Internal knowledge base
Sprout Social
Zoho Desk
10.0

Multi-Channel Help

Sprout Social
Zoho Desk
10.0
Customer portal
Sprout Social
Zoho Desk
10.0
Email support
Sprout Social
Zoho Desk
10.0
Help Desk CRM integration
Sprout Social
Zoho Desk
10.0

Pros

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Sasha Brito | TrustRadius Reviewer

Zoho Desk

  • Report features give the all insights of the customer team and customer support which enables us to make changes according to it.
  • The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard.
  • I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module.
  • It is completely a feature rich platform.
Sofia Martinez | TrustRadius Reviewer

Cons

Sprout Social

  • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
  • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
  • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Talissa (Beall) Navarro | TrustRadius Reviewer

Zoho Desk

  • When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome.
  • Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sprout Social

Sprout Social 9.0
Based on 62 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Usability

Sprout Social

Sprout Social 9.4
Based on 33 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
Anonymous | TrustRadius Reviewer

Zoho Desk

Zoho Desk 8.9
Based on 12 answers
At times Zoho [Desk] can be a bit glitchy. It does not auto refresh on the ticketing system, and even f it tells you there is a new ticket clicking it does nothing and you need to refresh the page for it to work. We have found at times that is can become unresponsive, although this usually doesn't last for longer than 15-30 mins.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Sprout Social

Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Performance

Sprout Social

Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Support Rating

Sprout Social

Sprout Social 9.2
Based on 41 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Diana R. Krueger | TrustRadius Reviewer

Zoho Desk

Zoho Desk 8.0
Based on 12 answers
Zoho Desk has a technical team of professionals, who are well informed, and they know how to share the knowledge with the other players. Besides, they are competent in dealing with all kinds of customers, from divergent locations, and adopt their differences. Lastly, when called upon to solve an issue, they are quickly responsive.
Hildah Kay | TrustRadius Reviewer

Online Training

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Implementation Rating

Sprout Social

Sprout Social 10.0
Based on 21 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Alternatives Considered

Sprout Social

I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Peter Slayton | TrustRadius Reviewer

Zoho Desk

After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
David Yates | TrustRadius Reviewer

Return on Investment

Sprout Social

  • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
  • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
  • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
  • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
  • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
David Cook | TrustRadius Reviewer

Screenshots

Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Zoho Desk Editions & Modules

Edition
Free$0
Professional$232
Enterprise$402
Standard$142
  1. none
  2. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sprout Social
9.3
Zoho Desk
8.7

Likelihood to Renew

Sprout Social
9.0
Zoho Desk

Usability

Sprout Social
9.4
Zoho Desk
8.9

Reliability and Availability

Sprout Social
7.7
Zoho Desk

Performance

Sprout Social
8.0
Zoho Desk

Support Rating

Sprout Social
9.2
Zoho Desk
8.0

Online Training

Sprout Social
7.3
Zoho Desk

Implementation Rating

Sprout Social
10.0
Zoho Desk

Add comparison