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164 Ratings

Symantec Endpoint Security

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164 Ratings
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Score 7.3 out of 100
77 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Trend Micro Apex One ranks higher in 1 feature set: Endpoint Security

Endpoint Security

8.0

Symantec Endpoint Security

80%
8.9

Trend Micro Apex One

89%
Trend Micro Apex One ranks higher in 7/7 features

Anti-Exploit Technology

8.0
80%
35 Ratings
8.9
89%
10 Ratings

Endpoint Detection and Response (EDR)

8.5
85%
37 Ratings
9.1
91%
9 Ratings

Centralized Management

8.4
84%
39 Ratings
9.1
91%
10 Ratings

Hybrid Deployment Support

7.5
75%
27 Ratings
8.6
86%
9 Ratings

Infection Remediation

7.2
72%
38 Ratings
8.9
89%
10 Ratings

Vulnerability Management

7.8
78%
34 Ratings
8.5
85%
10 Ratings

Malware Detection

8.3
83%
39 Ratings
9.3
93%
10 Ratings

Attribute Ratings

  • Symantec Endpoint Security is rated higher in 1 area: Likelihood to Renew
  • Trend Micro Apex One is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.1

Symantec Endpoint Security

71%
68 Ratings
9.1

Trend Micro Apex One

91%
23 Ratings

Likelihood to Renew

9.1

Symantec Endpoint Security

91%
4 Ratings
8.0

Trend Micro Apex One

80%
4 Ratings

Usability

9.1

Symantec Endpoint Security

91%
5 Ratings

Trend Micro Apex One

N/A
0 Ratings

Availability

9.0

Symantec Endpoint Security

90%
4 Ratings

Trend Micro Apex One

N/A
0 Ratings

Support Rating

1.8

Symantec Endpoint Security

18%
23 Ratings
8.0

Trend Micro Apex One

80%
2 Ratings

Implementation Rating

6.4

Symantec Endpoint Security

64%
2 Ratings

Trend Micro Apex One

N/A
0 Ratings

Likelihood to Recommend

Broadcom

Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.
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Trend Micro

Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
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Pros

Broadcom

  • The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
  • The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
  • I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.
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Trend Micro

  • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
  • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
  • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
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Cons

Broadcom

  • The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
  • The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
  • It seems the whitelisting on the cloud platform could use some work.
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Trend Micro

  • Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.
Read full review

Pricing Details

Symantec Endpoint Security

Starting Price

Editions & Modules

Symantec Endpoint Security editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Trend Micro Apex One

    Starting Price

    Editions & Modules

    Trend Micro Apex One editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Broadcom

      Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.
      Read full review

      Trend Micro

      It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
      Read full review

      Usability

      Broadcom

      Symantec Endpoint Protection centralized management console provides easy to follow, clean, and modern HTML5 based interface. All functionality required to manage Symantec Endpoint Protection is available and presented through this management interface. The Symantec Endpoint Protection provides many roles out of the box and presents relevant information based on the user role. Symantec Endpoint Protection can benefit from further scripting/automation interface development.
      Read full review

      Trend Micro

      No answers on this topic

      Reliability and Availability

      Broadcom

      We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it
      Read full review

      Trend Micro

      No answers on this topic

      Support Rating

      Broadcom

      Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.
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      Trend Micro

      It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
      Read full review

      Implementation Rating

      Broadcom

      Use a third party deployment tool and not the deployment option within the SEP Manager itself.
      Read full review

      Trend Micro

      No answers on this topic

      Alternatives Considered

      Broadcom

      Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.
      Read full review

      Trend Micro

      For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
      Read full review

      Return on Investment

      Broadcom

      • The ROI from deploying this has led to fewer security issues which reduces costs.
      • Keeping track of security issues and how the were remedied is easier.
      • Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.
      Read full review

      Trend Micro

      • Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
      • While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
      Read full review

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