141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Symantec Endpoint Security

From a small company to the largest enterprise corporation Symantec Endpoint security will work for you. This endpoint software will give you piece of mind that all of your mobile devices will be well protected. This is especially true in the new Covid remote workforce we are experiencing. From easy to set up to great support this is the product to check out.
Eric Krueger | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Symantec Endpoint Security
8.4
Trend Micro Apex One (formerly OfficeScan)
9.1
Anti-Exploit Technology
Symantec Endpoint Security
8.2
Trend Micro Apex One (formerly OfficeScan)
9.7
Endpoint Detection and Response (EDR)
Symantec Endpoint Security
8.5
Trend Micro Apex One (formerly OfficeScan)
9.8
Centralized Management
Symantec Endpoint Security
8.4
Trend Micro Apex One (formerly OfficeScan)
8.3
Hybrid Deployment Support
Symantec Endpoint Security
8.8
Trend Micro Apex One (formerly OfficeScan)
8.3
Infection Remediation
Symantec Endpoint Security
8.1
Trend Micro Apex One (formerly OfficeScan)
9.8
Vulnerability Management
Symantec Endpoint Security
8.2
Trend Micro Apex One (formerly OfficeScan)
7.6
Malware Detection
Symantec Endpoint Security
8.8
Trend Micro Apex One (formerly OfficeScan)
9.9

Pros

Symantec Endpoint Security

  • The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
  • The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
  • I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.
Debbie Johnson | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

  • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
  • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
  • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
Ratulsnigdha Saha | TrustRadius Reviewer

Cons

Symantec Endpoint Security

  • Removing dead clients from the console. This is nearly impossible to do, and makes keeping the console clean a very difficult task.
  • Poorly tested versions are sometimes released that cause serious issues for users. This ranges from browsers malfunctioning to BSOD errors.
  • Malware detection is good but not great. We are not confident in SEP by itself to neutralize malware threats. It's detection rate just isn't high enough for next generation and zero day threats.
Kurt Ferguson | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

  • Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.
Shannon Johnson | TrustRadius Reviewer

Likelihood to Renew

Symantec Endpoint Security

Symantec Endpoint Security 9.1
Based on 4 answers
Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

Trend Micro Apex One (formerly OfficeScan) 8.0
Based on 4 answers
It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Aaron Myers | TrustRadius Reviewer

Usability

Symantec Endpoint Security

Symantec Endpoint Security 9.1
Based on 5 answers
Symantec Endpoint Protection centralized management console provides easy to follow, clean, and modern HTML5 based interface. All functionality required to manage Symantec Endpoint Protection is available and presented through this management interface. The Symantec Endpoint Protection provides many roles out of the box and presents relevant information based on the user role. Symantec Endpoint Protection can benefit from further scripting/automation interface development.
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

No score
No answers yet
No answers on this topic

Reliability and Availability

Symantec Endpoint Security

Symantec Endpoint Security 9.0
Based on 4 answers
We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

No score
No answers yet
No answers on this topic

Support Rating

Symantec Endpoint Security

Symantec Endpoint Security 7.6
Based on 22 answers
I've called a few times and the support is great. They help me walk through the issues that I was having and even remotely connected to my server and show me how the fix the issue. I hope the support doesn't change since they were bought by Broadcom.
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

Trend Micro Apex One (formerly OfficeScan) 8.0
Based on 1 answer
It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Anonymous | TrustRadius Reviewer

Implementation Rating

Symantec Endpoint Security

Symantec Endpoint Security 6.4
Based on 2 answers
Use a third party deployment tool and not the deployment option within the SEP Manager itself.
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

No score
No answers yet
No answers on this topic

Alternatives Considered

Symantec Endpoint Security

Though Avast seems to use less resources than Symantec Endpoint Protection, we felt that Symantec Endpoint Protection offered better protection against zero day exploits and kept up to date far more than Avast. In addition, we felt that the price was affordable for the product. Our end users love Symantec Endpoint Protection!
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

I have evaluated several endpoint security products over the years, but Trend Micro consistently lands in the Gartner's magic quadrant of best companies in this space, reviews well, and, most tellingly, I have had great success with their products. Every iteration brings improvements in ease of use and advancements in protection
Nathan Roberts | TrustRadius Reviewer

Return on Investment

Symantec Endpoint Security

  • SEP has had a very nice ROI in the form of keeping our network safe and clients' machines clean and free from spyware and viruses.
  • The negative downside is that reinstalling the client isn't always an easy method. A lot of times we just have the user reimage their whole machine, which is usually the last resort.
  • Another positive aspect of SEP is that it allows us to identify any problematic machines which might be allowing any malware, spyware or viruses in through any network ports or connections.
We use Symantec Endpoint Environment in a manufacturing and conventional office setting. This is a very large scale operational of over 10,000 users
Sam Figueroa | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

  • Increased employee efficiency is definitely one of the main reasons for using this product. A lot of valuable business hours can be saved by having this product as we all know that fixing virus issues involves more than technical expertise and takes a lot of time.
  • If the employee efficiency improves then any employee facing the customer will have a much better impact and will automatically improve customer service. Having a computer in good condition is going to have a better customer service and it will also help to meet deadlines.
  • The only negative impact I would say that it does affect other VPN agents (which is mandatory for certain client applications or accessing the client network) once the Trend Micro agent gets a version upgrade. On the other hand if the agents are not upgraded from time to time it may affect Trend Micro agents' functionality.
Ratulsnigdha Saha | TrustRadius Reviewer

Pricing Details

Symantec Endpoint Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Apex One (formerly OfficeScan)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Symantec Endpoint Security
7.9
Trend Micro Apex One (formerly OfficeScan)
9.5

Likelihood to Renew

Symantec Endpoint Security
9.1
Trend Micro Apex One (formerly OfficeScan)
8.0

Usability

Symantec Endpoint Security
9.1
Trend Micro Apex One (formerly OfficeScan)

Reliability and Availability

Symantec Endpoint Security
9.0
Trend Micro Apex One (formerly OfficeScan)

Support Rating

Symantec Endpoint Security
7.6
Trend Micro Apex One (formerly OfficeScan)
8.0

Implementation Rating

Symantec Endpoint Security
6.4
Trend Micro Apex One (formerly OfficeScan)

Add comparison