Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
The Service UpTime exceeding acceptable Industry Standards The cost for the services provided is accurate The speed of resolution of outages and degradation issues
Verified User
Executive
Chose Talkdesk
We left Vonage for Talkdesk- we are extremely happy with our decision
We selected Talkdesk only because we were getting mixed country data on Zendesk and thus felt the need to move to our own system. Zendesk provides data such as first response time, tracing a call and the transfers and changes in that process is easier, drawing data is far …
Zoom Phone has all CX requirements met for our team, but we worried about prospecting/outbound options for Sales and ability to grow with our team in the future. We opted to use Zoom Phone internally for our non-customer-facing team instead. The downsides of Ring Central …
Talkdesk was by far the best fit for our company and the most user friendly. They really invest in their company and it showed from the start. Talkdesk was also more fairly priced.
the user experience is better, as the layout and interface is more user friendly and intuitive. With a low support from the engineering we can make a big progress. We also have more autonomy to test new things by following the articles from the help center. Also, it is easier …
At the time we felt that Talkdesk offered some more user-friendly solutions. Looking at CCaaS solutions was a new experience for us, so we really didn't know what we didn't know. If I had to repeat the selection process today, I'd have better questions and honestly am not …
Talkdesk accomplished all the functionalities our Company was looking for in a dialer operation setting - predictive dialer, dashboard elaboration, CRM integration, Bigquery integration, call forwarding, IVR, Inbound operation, among others. This is something that the other …
The new features that Talkdesk has made it easier for us as a company to make the change, the software is easy for agents/supervisors and managers to work with. They are always trying to improve the features as well as Support is awesome to work with.
Talkdesk is much more visual than Genesys and has many more functions. When I used genesys to work a couple years back, it was more of a status tool, while talkdesk is so much more, for example performance tracking tool, customer satisfaction managing tool, and it did not have …
We use a combination of Nextiva and Talkdesk. We've found that Nextiva works well for general soft phone usage vs Talkdesk which is best from a support standpoint
Talkdesk beats the competition because it understands integrations between CRM systems much better than the competitors. VoIP software's tend to focus on the quality of the calls, the actual dialer and that part of the software. Talkdesk focuses on the the customizable …
I honestly do not remember what program we had prior to Talkdesk. That in itself says a lot. It was nothing compared to what Talkdesk is capable of. I do remember it being limited as to the different options that were available. I truly believe the move to using Talkdesk …
The transfer features available to us in Aircall were nearly impossible to use. Agents had to be in a wide-open status that allowed both inbound calls and transfers to be routed, requiring a complex ballet of "turn on your availability and get the transfer" within a split …