UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to improve communication by enabling real-time status updates for their teams. The vendor says it is a modern, intuitive, and customizable CMMS that is proven to expedite workflow processes. Capabilities include: -Add co-workers and easily assign work…
We liked the Hippo CMMS for the mapping feature - you can do an overlay of the building plan and markup the locations - but the barcode feature was not there at the time we reviewed, so there was some automation lost there. UpKeep had the barcode - but lacked the mapping. We …
Previously had MEX, though had not implemented it throughout the business. It was way too difficult for the techs to use on the fly and was just a nightmare to implement. UpKeep, on the other hand, is a walk in the park.
UpKeep has many superior functions over more traditional, open-source type maintenance management programs. The biggest advantage is the availability of mobile apps. The software is much more intuitive as well.
It's been about 5 1/2 years since I used Astea, but it was cumbersome and poorly designed back then. I used it as a basis for what I didn't want to inflict on my fellow workers.
Upkeep is a faster cleaner system than a Maintenance Connection with a great mobile option for my technicians. The user interface for reports and PM creation is fast and easy. It has more functionality than eMaint and works very well for all the things we needed a CMMS to do in …
We use UpKeep because of the price and ease of use. They have knowledgable staff that knows how to get this program started on time and have people directed to achieve start-up.
It may be a larger challenge for the internal office workers to utilize upkeep. Often times when you're hiring property managers, maintainers, they may not be orientated towards technology. We can learn how to utilize something new if it presents a larger challenge. We want our …
Verified User
Administrative Assistant
Chose UpKeep Maintenance Management
We researched numerous other programs and all of them fell short in one way or another. Ideally, we would like to integrate our accounting processes with UpKeep, but we aren't there yet as our present accounting software is not compatible.
We were originally looking towards "Dynaway" as it is easily integrated into the AX platform. I was able to run a trial version and found that it is far more detailed and requires training to use. UpKeep is very user-friendly and intuitive. It allows users of almost any skill …
For companies that have larger facilities or multiple properties - this software is superb. You can track every maintenance plan - daily/weekly/monthly/annually - so nothing ever goes undone. I'm talking daily cleaning to refreshing the paint in the parking lot each year - you can easily schedule all of this maintenance within the app. Asset tracking - everything from machinery to tools to doors - you can tag and track all. Break/fix over time is huge - you can use the reporting function to see how many times something has broken over time - so now you can assess if it's more cost effective to replace rather than repair.
Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.
I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.
Previously had MEX, though had not implemented it throughout the business. It was way too difficult for the techs to use on the fly and was just a nightmare to implement. UpKeep, on the other hand, is a walk in the park.
Compared to other task managers, the user cost for Upkeep is very high. But to the degree the staff are willing to work with you, it is completely justified.
The concern with an organization my size are items slipping through the cracks whether that is internally or by our renter base. Upkeep minimizes this to a great degree.
You need to get everyone within your organization to buy into upkeep. It can only be as good to the degree that it is utilized.