ChurnZero vs. Userlane
ChurnZero vs. Userlane
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChurnZero | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer… | N/A | |
Userlane | Enterprise companies (1,001+ employees) | The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the… | N/A |
ChurnZero | Userlane | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | The pricing is heavily dependent on your requirements therefore we ask you to contact us directly. | ||||||||||||||
More Pricing Information |
ChurnZero | Userlane | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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ChurnZero | Userlane | |
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Small Businesses | Intercom Score 8.7 out of 10 | Pendo.io Score 8.2 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Whatfix Score 9.3 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Whatfix Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChurnZero | Userlane | |
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Likelihood to Recommend | 7.9 (226 ratings) | 9.1 (4 ratings) |
Likelihood to Renew | 8.7 (5 ratings) | - (0 ratings) |
Usability | 6.2 (130 ratings) | 9.1 (1 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 5.8 (122 ratings) | - (0 ratings) |
In-Person Training | 6.4 (1 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (3 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
ChurnZero | Userlane | |
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Likelihood to Recommend | ChurnZero | Userlane |
Pros | ChurnZero | Userlane |
Cons | ChurnZero | Userlane |
Likelihood to Renew | ChurnZero | Userlane No answers on this topic |
Usability | ChurnZero | Userlane |
Reliability and Availability | ChurnZero | Userlane No answers on this topic |
Support Rating | ChurnZero | Userlane No answers on this topic |
Online Training | ChurnZero | Userlane No answers on this topic |
Implementation Rating | ChurnZero | Userlane No answers on this topic |
Alternatives Considered | ChurnZero | Userlane |
Scalability | ChurnZero | Userlane No answers on this topic |
Return on Investment | ChurnZero | Userlane |
ScreenShots | ChurnZero Screenshots | Userlane Screenshots |