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34 Ratings
10 Ratings
34 Ratings
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Score 7.9 out of 101
10 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

WhatsUp Gold

Currently, the main use for WhatsUp is to monitor our broadband connections and cellular backup swings. We converted from T1's to "a less cost"/"a less reliable" connection but added the cellular to make up that 2% difference. WhatsUp monitors this via SNMP/syslog trapping to alert us when this swing happens. The imports of this we have on a 1 gig cellular limit so getting it swung back is very important. WhatsUp provides us with this quick alert.
Jamie Elliott profile photo

ThousandEyes

It is a must-have for SaaS vendors, bandwidth providers, and retailers where traffic and QoS is core to your business. To be able to say "It's not me it's you (or it's the internet router)" and be able to prove it is powerful!For those that already have a mish mash of 3-5 products to do this (APMs, network monitors, application monitors) you may not want to rip out all that custom work that you built.
Kevin Duffey profile photo

Feature Rating Comparison

Network Performance Monitoring

WhatsUp Gold
7.6
ThousandEyes
7.8
Automated network device discovery
WhatsUp Gold
8.9
ThousandEyes
Network monitoring
WhatsUp Gold
9.2
ThousandEyes
6.8
Alerts
WhatsUp Gold
7.9
ThousandEyes
7.7
Network capacity planning
WhatsUp Gold
8.4
ThousandEyes
7.4
Packet capture analysis
WhatsUp Gold
6.0
ThousandEyes
Network mapping
WhatsUp Gold
7.4
ThousandEyes
9.0
Customizable reports
WhatsUp Gold
6.9
ThousandEyes
8.1
Wireless infrastructure monitoring
WhatsUp Gold
5.6
ThousandEyes
7.5
Hardware health monitoring
WhatsUp Gold
8.3
ThousandEyes
Baseline threshold calculation
WhatsUp Gold
ThousandEyes
8.1

Pros

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
Jamie Elliott profile photo
  • Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
  • Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
  • Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
  • Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.
Kevin Duffey profile photo

Cons

  • SNMP scripting would be one. Unless you are very well versed in SNMP trapping, you will do a lot of reading/playing/tuning to get exactly what you want.
  • The all web interface has been a bit of a bummer. They took a lot of the functions from the admin console that made it easy to add/remove certain features quickly.
Jamie Elliott profile photo
  • It is a not a true network monitoring/troubleshooting platform even though users sometimes try to use it as such. We initially purchased the product for just Network monitoring and found it lacking in certain areas. There are far superior tools built specifically for Network Monitoring.
  • Support is average at best and this is a place where lots of product companies stumble. They are not bad at support, but just average.
  • Alerting is powerful but you can easily get lost in the options if you are not careful and end up blasting users with tons of emails. Need to get training and experiment with a small user base before enterprise rollout.
No photo available

Alternatives Considered

From a initial setup, WhatsUp takes Splunk down. I had WhatsUp up within minutes of monitoring and rebooting. From a PRTG perspective, setup was about the same. Now PRTG doesn't have all the bells and whistle WhatsUp has but for tracking and monitoring Netflow and Syslog traffic its user interface is easier to maneuver, especially since they went to the web interface only.
Jamie Elliott profile photo
In all cases, each separate solution did OK on their own, but ThousandEyes went deeper and usually wider. They also provide world-class support 24/7. I have never been left stranded or uninformed. They took the time to learn our business, provide excellent thought on how to build our monitors and they include us in their product discussion allowing us to help mold their next feature. I have rarely found a partner as strong as they.
Kevin Duffey profile photo

Return on Investment

  • Alerts IT team members when things go down after regular business hours. IT team is able to fix the issue before users arrive the next day.
  • Saves on system downtime and lost productivity
  • Remote monitoring means less staff hours spent checking for potential problems.
Gary Lamontagne profile photo
  • We use the product to monitor our servers/hardware and added an APM tool to measure application specific performance. Between the two products we were able to save money over a previous solution.
  • ThousandEyes has a fast and efficient sales force and it is easy to get started with the product. You get to ROI faster with the tool because there is less overhead up front and the company is easy to contract with.
  • We are able to get real time hardware data on our environment that we can TRUST! Overall this product has already paid for itself.
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Pricing Details

WhatsUp Gold

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Unique TotalView ‘flexi-license’ leads the industry in flexibility and value. WhatsUp Gold 2017 BasicView: starting at $1,755

ThousandEyes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details