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Adobe Connect

Adobe Connect

Overview

What is Adobe Connect?

Adobe Connect is a web conferencing platform that enables users to create presentations, online training materials, and learning modules. The product is entirely Adobe Flash-based and has several add-ons for customizing its software to suit each users’ unique needs.

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Recent Reviews

Adobe Connect Review

6 out of 10
October 06, 2022
Incentivized
Adobe Connect was used to facilitate virtual leadership development & coaching classes. We were in search of a more expansive & immersive …
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Adobe Connect review

8 out of 10
October 05, 2022
Incentivized
I use Adobe Connect to participate in Adobe webinars. It is very easy to use, and I have never had connectivity issues. I have had to use …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features
  • Live chat (62)
    9.4
    94%
  • High quality audio (64)
    8.7
    87%
  • Desktop sharing (64)
    8.0
    80%
  • High quality video (64)
    7.2
    72%
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Pricing

View all pricing

Meetings

$50

On Premise
per host/per month

Webinars & Learning

$130

On Premise
per host/per month

Small Meetings

Free

On Premise
Forever free for up to 3 participants

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Adobe Connect Pro iPhone App

YouTube

Adobe Connect Demo

YouTube

Adobe Connect Demo

YouTube

Adobe Connect HTML5 Demo

YouTube

Virtual Classroom Demo (UOIT)

YouTube

Adobe Connect - Demo

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

7.7
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.9
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.6
Avg 8.5

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.9
Avg 8.4
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Product Details

What is Adobe Connect?

Adobe Connect is a web conferencing platform that provides standard features like video, audio, screen-sharing, polls, chat, Q&A, and document transfers, as well as the ability for users to create presentations, online training materials, and learning modules.

The product is entirely Adobe Flash-based and has several add-ons for customizing its software to suit each users’ unique needs. Some extensions that are available include, but are not limited to, Closed Captioning support, Word Cloud (for visualizing live discussions), and MP3 player for adding music to users’ meeting rooms.

Users can create or style their own meeting room layouts which can be saved. They can also add multiple chat pods, polls, quizzes, simulations, breakout rooms, HD video, and games to make meetings and online conferencing more interactive. Additionally, Adobe Connect allows for presenters and hosts to utilize a “virtual backstage” to chat and collaborate outside of the main meeting or conference. It also allows for users to go into a “preparation mode” to make adjustments right before or during a session.



Pricing for Adobe Connect Meetings ranges from $50/mo up to $370/mo. Additional webinar capabilities through Adobe Connect Webinar ranges $140/mo to $580/mo, from a webinar with 100 participants to one with up to 1000 participants.



Adobe Connect Video

#AdobeConnect enables you with the real power of virtual to tell unforgettable stories!. Discover more about the latest release here: https://www.adobe.com/products/adobeconnect.html Stay tuned to our social channels for further updates on our upcoming webinars, events, produ...
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Adobe Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Adobe Connect is a web conferencing platform that enables users to create presentations, online training materials, and learning modules. The product is entirely Adobe Flash-based and has several add-ons for customizing its software to suit each users’ unique needs.

GoTo Meeting, Webinato, and Cisco Webex Support (discontinued) are common alternatives for Adobe Connect.

Reviewers rate Live chat and Confidential attendee list highest, with a score of 9.4.

The most common users of Adobe Connect are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(408)

Attribute Ratings

Reviews

(51-75 of 92)
Companies can't remove reviews or game the system. Here's why
Ashley Erickson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Provides access to materials
  • Inclusivity
  • Option to receive commentary
  • It's a little clunky to set up an event.
  • I wish you could view more comments at once in the chat box.
Kevin Gudmundsen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Provides several options for participant interaction
  • Manages and maintains content and room layouts
  • Customizable and flexible set up and delivery
  • Multiple Hosts
  • True Breakout room capabilities
  • Still too difficult to get participants up and running on connection to a meeting
  • Still uses flash which blocks access to content or to access to a meeting
  • Steep learning curve
  • A few glitches and idiosyncrasies that need experience to address
Anissa Harris | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Provides a recorded archive of meetings and training webinars. This fact is important as we need a record of the events and redistribute archived training.
  • Allows many participants to attend the Live Webinars or meetings without issue. As the number of participants is not the same each time, having the ability to invite as many as possible is a real plus.
  • Provides a log in the email with a link and connection information for people to join the meeting or webinar. This step is important as without it, people could not actually enjoy the benefits of the meeting or webinar.
  • Although it is a necessity to have the login email information shared with participants, we have had occasions when the link did not work properly or--more often--the Meeting ID did not allow the participant to enter the meeting room. As this is an issue that is only discovered at the meeting time (you cannot "try it" before the meeting time), it is problematic when it does not work.
  • Adobe Connect does not have the ability to SHARE SCREENS. There is one presenter who can put up documents for the participants to view, but there is no ability to change the Presenter so that multiple screens could be shared. In a roundtable discussion, it would be helpful if different people could share or trade control during the same meeting.
  • There is no ability to see the participants. Although I am sometimes in my lounge clothes when I attend an Adobe Connect meeting, face-to-face contact is helpful for engaging with an audience or for nonverbal communication. Although I think each participant should have control over the ability to use or not use video, I think it should be an option.
Zach Wasson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • All of my Adobe presentations look extremely professional. The ability to import files that I've created in other programs allows me to utilize different design tools and bring their best elements with me.
  • Breakout rooms are excellent for taking a large class and separating them into smaller groups where they can collaborate and then come back to the large group experience. This is vital for us in building a virtual learning space that people are actively engaged in.
  • Simple interface for starting cameras and microphones. We've used some other products that needed their own manual for turning on a webcam. This is a simple click and even provides a preview before anything goes live. This is in addition to a splash screen when you enter a meeting that will walk all new users through the process, saving the presenters time.
  • Our biggest complaint is always the lag in VoIP conferencing. It seems to fluctuate, but we can have as much as 5-7 seconds of delay at times. This can be a quick way to stifle any discussion that might be taking place. This ends up with a lot of people talking over one another.
  • First-time users sometimes have issues getting the program to open. There is an initial download to get the meeting rooms open and if it doesn't happen automatically, we need to instruct users to try and rejoin the meeting. This isn't a difficult step, but it can prove to be annoying when working with 30-50 new users at one time.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • I like the many options the program offers such as chatbox, share screen, record meetings (to generate on-demand content for those who cannot attend a meeting).
  • The quality (resolution) of webcam and screen share is very poor, other programs such as Workplace have a better webcam resolution
  • Live streaming has a lot of lag (this might be a network issue)
February 28, 2018

One of the best

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Share screens with good quality resolution.
  • Interactive since you can have quality live interaction with clients.
  • Not heavy on the system. It is not demanding on your PC.
  • No comment at this time here. I feel it offers the complete package.
February 16, 2017

Great webinar software!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Adobe Connect does a good job of making your organization look professional once configured correctly.
  • The built in features are typically more robust than other webinar software.
  • The database that stores content as well as webinar recordings is extremely useful.
  • The content area allows for SCORM content which makes this easily distributed without having a server.
  • User management is a breeze.
  • The training module (LMS) is not designed for instructor led training. If you are trying to use this as an LMS, keep in mind that you will have to create workarounds for ILT training (or at least we did.)
  • The application is currently not in HTML 5. Once this is updated, this will be a huge upgrade.
  • Screen sharing requires a plugin download.
  • Email and event management can be cumbersome.
Eric Batson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It allows you to conduct meetings with multiple parties in various locations, simultaneously.
  • It allows you to share files wth participants. They can download documents you upload to the "meeting" space.
  • It provides the capability to share the "hosting" role, so others can take over virtual control of the meeting while the meeting is still in progress.
  • The interface is practical, but could be more aesthetically pleasing. Other, similar software has a more modern, slick look.
Rachael Ahrens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Design flexibility, moving "pods" of information around, hiding them, changing the look of the meeting room to best keep the attention of the attendees.
  • Completely audio conference agnostic.
  • Stores info from meeting to meeting so clients can access info from past sessions easily.
  • Difficult to track down support; once you do they are helpful but their website is far too vast and getting a person on chat or phone is tricky.
  • Reporting is lacking.
Bjørn Erik Ekstrøm | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Rearranging of room: When hosting a large presentation (of more than 300), the room can easily be converted into a customized-room or break-out session for example with ease.
  • Preparation of Rooms: You are able to prepare a presentation before hand, where all questions can be created for a poll, notes are created for yourself, presentations uploaded and tested, and also a test of the sound. This helps to ensure that all facets are in working order and ready-to-go!
  • Switch & Assigning of roles: It is very easy to switch between presenters, assign new presenters, upgrade viewers, and so forth.
  • Multi-cam views: It is great that there can be multiple web-cams from presenters used at once. I believe the limit is 4, or at least this is the most that we have tried.
  • Emailing of Chat transcript: You can easily send yourself a copy of the chat, which goes to the registered admin of the room.
  • Upload of Presentations: There seems to be a problem with the uploading of PowerPoint presentations at times. This results in multiple test, converting into PDFs, changing it up for the best results. This is because there are times when the images are lost, slides are missing or other small things.
  • Sound Issues: There have been instances where our out-of-house guest speaker has not been able to hear us (being the host). This resulted in a lot of typing back and forth between people. Also, there are times when there the is a lot of echoing in the room, so testing is absolutely recommended.
  • Reporting on Attendees: There should be a way to ensure that all email address are collected to show to the host who attended. At times, participants use fake name, abbreviations, and so forth. So this means that it can be very time consuming to review at the end. Plus, we use Marketo for the follow-up activities and Adobe does not transmit the right statuses, so this requires a manual fix at times. More time being taken.
  • New release of product features: It has taken a long time to get video recordings to be converted into MP4, which now can be done.
James Lloyd | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • At that time, Connect was the most accessible webcasting tool available due to the ubiquity of Adobe Flash. All other webcasting tools were very difficult for participants.
  • The ability for web hosts to customize the screen layout.
  • Meeting rooms persist and can be prepared in advanced and reused for webcasting a series of events.
  • I am concerned but also unaware of the future of Connect with regards to web browsers banning Adobe Flash.
  • Connect Training in version 8 would have been better if there were a way to identify employee/supervisor relationships so that supervisors could monitor employee learning.
  • Connect Training in version 8 could have used a better training summary for users to understand what training they needed to complete.
John Crouch | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Sharing applications, presentation and desktops in hi res.
  • Surveying the audience for real-time feedback.
  • Switching between presenters and sharing the admin role.
  • The VOIP function does not have the quality provided by an audio conference bridge.
  • Local bandwidth issues make connections difficult or result in lost connections. Connect uses a lot of bandwidth.
  • Sometime the recorded events are not readily available for replay.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Adobe Connect handles streaming multiple videos (e.g. many different webcams or streaming a pre-recorded video) quite well with minimal issues.
  • Adobe Connect allows for creation and switching between multiple screen layouts so that you can plan a course flow ahead of time and implement it flawlessly for participants. There is another key feature called Prepare Mode which allows the host to modify or prepare a different screen layout while everyone else remains in the last layout.
  • Adobe Connect allows for breakout rooms. This feature is useful for classroom delivery webinars which require the users to break into smaller groups for working on a problem or brainstorming.
  • Adobe Connect allows the host to email themselves a copy of the chat history. The history is often useful for other educators not present in that session who wish to review the types of questions/answers come up in a past session.
  • The steps to connect to the Adobe Connect meeting room are clunky. There are many things that - if not completed ahead of time - cause problems for users who click on the meeting room link thinking they can just login and go in (like other platforms). The login and connection experience seems to be different on different operating systems and web browsers.
  • Troubleshooting is incredibly challenging for issues such as having trouble connecting, not hearing what is presented, not seeing content, microphone works in the audio test but not when you're actually going to use it, webcams showing just black screens.
  • Adobe Connect still uses Flash. There are apps for connecting to the meeting room from Apple and Android portable devices and they work ok but it isn't the same as the desktop web platform.
Andy Gallas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The main reason we chose Adobe Connect over other platforms is the robust Breakout Room option. Using Breakout Rooms in a class of 20-30 participants really drives interactivity in a virtual session. Participants love the design of small group activities RVIBE brings to a meeting and Adobe Connect is the tool of choice.
  • Polling is another great feature. The addition of Short answer polls let's our clients gain real insight into what their participants want. To be able to use polls in the event and not have to email them out our clients receive instant feedback and higher participation rating.
  • Custom pods. Adobe allows company's like RVIBE to create custom pods. RVIBE has created a GameShow Pod that helps drive gamification within an event. All RVIBE clients get to use this Pod free of charge and we have received great feedback . Its a simple pod that amplifies interactivity past what you can do in a live non virtual setting. RVIBE also has what we call our Vusion Pod. This brings HD quality video to the Adobe Connect environment. RVIBE is able to run multiple Adobe Connect sessions at the same time and with the Vusion Pod we can broadcast a live unified message to all sessions simultaneously. Think of a conference Town Hall then everyone goes to their small breakout sessions. With Adobe Connect and RVIBE Vusion you can conduct a Virtual Conference with a unified Town Hall!
  • The ability to Bridge TC systems and still conduct Breakout sessions is a great add for clients that are afraid to move to VoIP or just prefer TC over VoIP.
  • RVIBE is a company that helps produce events in Adobe Connect. We like to control the content being broadcasted to the end user. In the desktop version of Adobe Connect we have learned to do that very well by hiding Pods that need to be hidden and changing Layouts on the fly to keep a streamlined smooth event. Unfortunately the mobile app for some reason allows participants to see all pods and gives them the ability to view pods that are normally hidden from desktop users. A participant can basically click away from what you are presenting and get distracted by other things.
  • When a meeting is on hold a host is unable to promote potential presenters from the participant list so that person can join the pre-event meeting.
  • Because RVIBE is usually controlling the meeting for our clients the lack of bandwidth control is a bit upsetting. Version 8 had clear and separate controls for Video Bandwidth, Audio Bandwidth and Video resolution. in AC9.x those controls have been condensed.
Mark Nowowiejski | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Polling
  • Lots of 3rd party add ons available
  • desktop sharing
  • User Interface is dated
  • Setting up meeting is cumbersome, many of our instructors get confused by it
  • Being able to download recording to local computer is way over due
Erik Crawford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • Adobe Connect doesn't require a download for participants, so getting customers, partners, vendors and other users into our meetings, webinars and virtual classrooms is easy. We deal with a lot of locked down, security conscious, agencies and company's so this is huge for us. We don't have to worry if someone is on a MAC or a PC, or what browser they are using, they just click a link and get in.
  • The meeting rooms we create are persistent, so we can use the same virtual meeting space over and over. We can customize the URL's so that the people we invite come to the same place every time we meet. And the room is always how we last left it which is nice when you have a weekly recurring meeting.
  • Security is important to our company, so having SSL encryption and the ability to turn on/off certain features is essential. We can also set permissions as to who and how users can access our meeting rooms.
  • The campaign tracking and lead qualification features of the webinar module allow us to see how well we are driving leads from different sources. We can analyze how user view our events and where they exit the registration process to help us improve our marketing content and verbiage.
  • The training module is great and provides a lot of analytics, but the reporting could be updated to a fresher look, especially when exporting data into a spreadsheet.
  • The webinar module can do a lot of great things, but it does have a learning curve. Streamlining the process to make it more intuitive would be a nice change.
  • There is a ton of cutomization that can be done from a branding perspective, but there are a few places where you are locked into Adobe's verbiage and it would be nice if everything could be branded the way we want it.
August 19, 2015

Connect with Adobe

Julie Lawrence | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Adobe Connect allows the opportunity for students to truly get to know their instructors who may not be available in person.
  • File sharing and uploading; ease of sharing materials.
  • Polling abilities to keep students actively involved in the discussions and engaged in the online forum.
  • Easy to use including screen sharing, video options and methods for engaging participants.
  • Faculty meetings and department meetings across all campuses are more easily facilitated with more people in attendance.
  • Adobe Connect takes time to get comfortable with (as does anything!)
  • At times, the uploading of files and the formats acceptable can be a challenge.
  • Audio on playbacks can be off. This might be a bandwidth issue.
April 29, 2015

Adobe cannot Connect

Score 1 out of 10
Vetted Review
Verified User
  • Good for small groups (under five people)
  • Allows for collaboration
  • Allows for sharing of multimedia
  • Fix the system so more than 5 people can be on at one time.
Score 9 out of 10
Vetted Review
Verified User
  • Adobe Connect is typically easy to load up and use. Rarely are there complaints about being able to access Adobe Connect.
  • Adobe Connect has a good recording functionality - the quality is pretty good.
  • I like that Adobe Connect is easily accessible with a mobile device.
  • The course reporting and ability to access engagement is one of the best developed that I have ever seen.
  • I would like to see a better option to preload polling and able to conduct that throughout the presentation.
  • It would be nice for the viewers of the recording to be able to submit their name, contact and also a way for the presenter to see if the recording was watched in its complete capacity (or how long the viewer actually sat through the recording).
  • A cheaper version for nonprofit entities would also be appreciated!
Todd DiBrito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Connect ability - no downloading like GoToMeeting
  • Ease of use for presenters - archive and sharing connect is great
  • Communication Styles- It is great to have audio, visual, chat, and poll functions
  • Break out rooms - when training we can present a topic, then give an exercise and have group break out remotely to complete the exercise.
  • Graphic Display- It does not support all graphics (WordArt). All graphics must be saved as objects
  • Screen Share and Presentation Window can sometimes be small, when you are using Chat/Webcam
Brendan Shields | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Very flexible and customizable. We deliver many different types of sessions with a number of layouts. Setting these up is quick and painless.
  • Reliable performance. I have used many different live online event programs and this is the most reliable in my opinion.
  • The template feature allows us to create a series of layouts for one type of session and easily duplicate them when we are ready to run another session of the same program.
  • Breakout rooms and whiteboard tools allow us to replicate the feel and interactivity of a face to face classroom.
  • The customer service could be better. Whenever a problem arises it can be difficult to quickly resolve.
  • It could be more customizable in terms of aesthetics. A bit boring looking.
  • Our needs are fairly unique for Adobe Connect as we deliver so many programs each week. It would be nice to be able to work with a representative to further customize the program for our unique needs.
Julie Wuebker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Provides direct and seamless integration with desktop development tools like Adobe Presenter and Adobe Captivate
  • Granular access control features for content, content folders
  • Granular quiz reporting options
  • Robust meeting and training platform
  • Direct integration with our Learning Management System, BlueQuill
  • Self-service for meeting Hosts
  • It is difficult to get resolutions to issues from Adobe directly
  • The automatic reminders and email functions work inconsistently - known issue
  • Reporting features work inconsistently - known issue
  • Although there is a high-level of granularity with the configuration and permissions, there are a number of permissions that are locked down that we would like to have been able to configure.
Score 10 out of 10
Vetted Review
Reseller
  • Hands down, the best Virtual Classroom - Connect is unparalleled in its use here. From breakout rooms, to an unlimited selection of audio providers, to multiple presenters and hosts, to tools that you need as a professional facilitator -- Connect is the "grown ups' choice" for virtual classroom. If your use case involves live Virtual Classroom, you should be using Adobe Connect.
  • Product openness and extensibility -- Competing products are "walled gardens": they only let you use the features that the product manager wants you to have. Adobe Connect, because it is built using an open architecture, lets you create your own components that you can easily create and integrate. Whether these are high end simulations that mimic operational equipment, high definition videos you want to play, or applications that provide interactive experiences for your audience, anything you can conceive, you can create and use as part of your Adobe Connect rooms.
  • Ubiquitous performance - Adobe Connect runs everywhere without painful port opening, extension enabling, or other IT issues. Desktop users don't have to do any big client downloads, and mobile support is enabled through free app-store downloads -- allowing folks to lead and participate from wherever they are. As a facilitator, I can prepare my content in my Adobe Connect room, then travel on vacation next week -- without taking a laptop with me -- and deliver my content using a hotel computer across the world. Or, perhaps I am stuck in an airport -- I can lead my entire session from my iPhone or Android tablet. This freedom to lead and participate from anywhere on any device is extraordinary.
  • Easy -- Ease of use is huge. Participants get links they click on -- and immediately enter rooms - no downloads, no muss, no fuss. Hosts build meeting rooms -- which they can use over and over and refine. For those of us who do presentations, webinars, and classes professionally, this is an enormous benefit. We can build rooms that are specific to what we wish to communicate and hone them to be profoundly effective. Moreover, we can template these and build fresh ones using that content, and we can simply re-use our rooms with no further preparation time, over and over again. In contrast -- competing products make you enter your meeting area right before your meeting and prepare your content at that time. This usually means that if you are using a competing product, you end up wasting loads of time and, frankly, you are not building much interactivity and impact into your sessions because you have to do so every time you want to conduct a session.
  • Integration -- There is no product that plays better with others than Adobe Connect. This makes the product so useful and flexible that you might say that Connect is the "swiss army knife" in the space. Connect has a super easy to use interface for people who just want to get in and do something. It also has a fully exposed set of Application Programming Interfaces (API) that let you build whatever you want on top of connect (some organizations have completely built their own context appropriate front end on top of Connect, using the raw Connect functionality underneath to power their application.) This means you can have Connect fully integrated with your enterprise IT infrastructure -- using Single Signon, customization of user experience, and branding -- and if you are technical, you can do this all yourself. These are huge differentiators compared to the flatter products on the market that want you to use the service only in the primary delivery modality their product manager conceived.
  • Many Deployment Options -- You can deploy Connect any way you want. Most people just want a low cost, reliable-enough platform to use. Adobe Connect's multi-tenant hosted service fits there. Others want high levels of integration with their own LMS systems, Salesforce, Marketo, other enterprise systems, reporting systems, etc. Adobe Connect on Premise or Adobe Connect Managed Service deployments fit there. yet other clients require FEDRAMP and HIPAA levels of security. Adobe Connect Managed Service and other Adobe Connect Private Cloud deployment strategies meet those requirements. Try taking the above list to any competing vendor and watch the expression on their face. Most deploy their products only in one way -- take it or leave it. With Adobe Connect, you have the full range of choices available to you.
  • High touch resellers-Unlike most other products in the market, Adobe Connect is sold through resellers. This means that there are real people, located on the same continent as you, who speak your language who can help you select and implement your product. When I used competing, flatter products -- the service side was flatter, too. I bought those competing products on the web, I had to figure everything out myself, and God help me if I actually wanted to talk to a human being to get help. Because Adobe Connect is sold regionally by resellers like GetConnect with long history and deeply experienced people, this means that you get a successful program, not just a product.
  • Adobe Connect is very deep and very broad. It is not for someone who is looking for a simple chat client. Occasionally I will find someone who wants just one button to push to make the product go. Adobe Connect isn't like that. It is the "grown ups' product" and it has very deep capabilities.
  • Adobe Connect is modular -- each module has a specific function that maps to use case business needs. This depth is often a little confusing at first, because each module has its own learning curve. At the end of the day, it is a very good thing, but you need to plan a little time to get familiar with what the modules you have purchased do, because they are deep.
  • Adobe Connect has the ability to do quite advanced, powerful things. The flip side of this is that you need to be an adult about choosing what you are going to inflict on your audience. For example, you can conduct very highly engaging sessions with interactive elements that are respectful of your audience's bandwidth. Or you can be an absolute boor and force your audience to need a 1 Meg internet connection to have a good experience. But you need to be an adult and make good choices. In a way, this is the flip side of power -- you have to use it responsibly. Other products that don't do very much solve this problem quite differently -- they prevent you from doing anything substantive that could consume too much bandwidth. Of course, that is a primary reason people move up to Adobe Connect -- because they want something better.
Sean McCarty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Shared Templates in Adobe Connect help package content for convenient and consistent delivery of project and training materials.
  • Chat pods, poll pods, whiteboards and other features encourage interactivity beyond traditional lecture format.
  • Adobe Connect supports many file types, which enables you to pre-load several forms of multimedia for presentations, such as slides, images and video.
  • Breakout Rooms enable a project lead or trainer to engage with participants on an individual or small group basis.
  • Slides and images can be pre-loaded and deployed easily, but we have noticed some buffering issues when attempting to show video as a pre-loaded file.
  • Shared Templates offer a great way to set up and save multiple pods and layouts, however, we have encountered some issues when attempting to set up and save Breakout Rooms in a Shared Template.
  • When demonstrating screen-share tutorials for software, some parts of the application do not always render correctly for the viewer. In our experience, this problem typically occurs with more complex, multi-window applications.
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