TrustRadius Insights
AskNicely is a versatile software that has been widely used across various departments and teams to track customer feedback and measure …
Overview
What is AskNicely?
AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.),…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Response tracking (25)8.989%
- Survey templates (26)8.585%
- Standard reports (23)8.383%
- Custom logo/branding (24)8.383%
Pricing
N/A
Unavailable
What is AskNicely?
AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
70 people also want pricing
Alternatives Pricing
What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
What is SurveyLegend?
SurveyLegend aims to help individuals and companies create mobile-friendly surveys. Users can create surveys on a computer or tablet device and customize the look of the survey. Data can be displayed with eye-catching and insightful graphics. SurveyLegend's advanced users can take advantage of…
Features
Return to navigation
Product Details
- About
- Tech Details
- FAQs
What is AskNicely?
AskNicely Video
Love Your Feedback
AskNicely Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.
Reviewers rate Response tracking and Access controls highest, with a score of 8.9.
The most common users of AskNicely are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(54)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
AskNicely is a versatile software that has been widely used across various departments and teams to track customer feedback and measure overall satisfaction. It has proven to be an invaluable tool for organizations looking to improve their customer experience and identify areas of improvement.
With AskNicely, the support department has been able to efficiently gather feedback from customers and share the results in company management meetings. By establishing a baseline NPS score and monitoring trends, positive touchpoints, and pain points in the customer journey, AskNicely has helped inform the organization's customer experience strategy.
Additionally, AskNicely has played a crucial role in providing insight into account health, allowing teams to identify potential references for sales efforts and areas where the engineering team can offer assistance. The software's ability to highlight both successes and failures with visible trends has made it an important asset for the entire organization.
Moreover, AskNicely enables companies to survey customers in real-time, celebrating positive feedback throughout the company and resolving complaints promptly. The integration with tools like Slack allows for instant sharing of feedback, fostering a culture of continuous improvement.
For sales, sales support, and marketing teams, AskNicely has been instrumental in identifying areas for improvement and determining what strategies should be continued. Moreover, by actively engaging with customers across multiple locations, AskNicely facilitates referrals, online reviews, and testimonials.
Overall, AskNicely has proven to be an effective solution for gathering feedback from customers, measuring satisfaction levels, and driving growth and improvement based on user input. It is a powerful tool that allows organizations to better understand their customers' needs and enhance their overall customer experience.
Efficient Onboarding Process: Many users have praised AskNicely for its incredibly easy and seamless onboarding process. They appreciate the straightforward setup, configuration, and quick data import capabilities. This efficient onboarding experience has allowed users to quickly get started with the platform and start gathering feedback from their customers.
Clear Presentation of Survey Results: Users consistently mention that AskNicely excels in presenting survey results in a clear and logical manner. The platform's ability to display feedback in an easy-to-understand way enables users to quickly analyze and interpret the data they receive. This feature greatly enhances user engagement with the feedback gathered through the surveys.
Effective Reach and Efficiency: Several reviewers have highlighted how AskNicely helps them reach a larger number of customers more efficiently than traditional methods. Some users mentioned being able to reach more customers in just one day using AskNicely compared to what they could achieve in one week with three people making daily calls. This effectiveness and efficiency contribute significantly to improving customer satisfaction by gathering feedback from a wider audience in less time.
Trouble loading CSV contacts: Some users have experienced difficulties when trying to load their CSV list of contacts into AskNicely, causing frustration and inconvenience.
Limited customization options for design and automation: Several reviewers have expressed a desire for more customization options in terms of the design of outreach, including branding, background images, and layout spacing. Additionally, users have mentioned the need for greater flexibility in automating emails, such as being able to customize them by time zone or group them throughout the day.
Filters in analytics are limiting: Users have found the filters in AskNicely's analytics to be restrictive as they only work on pre-defined variables. This limitation hampers their ability to gain deeper insights from the data and tailor their analysis according to specific needs.
Users commonly make the following recommendations:
-
Get to know the software's features and implement them. It is suggested to take the time to familiarize themselves with the capabilities of AskNicely and fully utilize its features for custom analysis and automation.
-
Consider user experience when administering surveys. It is advised to evaluate the user experience when choosing between in-app surveys and email surveys, as some users find that email surveys may be more effective.
-
Take advantage of complementary training and free trial. Users highly recommend signing up for AskNicely's free trial and making use of the complimentary training offered for a better understanding of the software and its benefits.
Reviews
(1-14 of 14)Companies can't remove reviews or game the system. Here's why
July 16, 2018
A great product!
AskNicely is used across the organisation to survey the majority of customers that use our software products. It provides a gauge of customer satisfaction levels and also gives the opportunity to address any specific issues that individual customers raise.
- The workflows and level of automation to make managing an ongoing NPS programme easy are fantastic.
- The AskNicely TV Dashboard is great for getting everyone in the office interested in customer feedback - it essentially brings the customer into the room for some people who don't have a lot of direct contact with customers.
- The system is very easy to use and intuitive.
- There are a couple of different places where various settings can be found which can make it difficult to find something but this is a minor issue.
July 09, 2018
AskNicely Works for Us.
We use AskNicely to [monitor] the NPS score; our NPS score is a KPI that our department is judged on by the management team.
- We believe that AskNicely gives our customers the opportunity to relay their feeling back to us, either positive or negative.
- AskNicely is a great way to communicate with your customer base and get the general feel of the strength of our relationships.
- We have total control of the process so, for example, we use the recommended 90 day period touch point as you don't want to hassle your customers.
- AskNicley has room for improvement with the different integrations - but I believe that it's work in progress.
- I think most business would benefit from using AskNicley, however, a package priced for smaller companies doesn't seem to be an offer.
July 02, 2018
Great setup, with fantastic support
We use AskNicely to retrieve feedback from all our customers. It gives us a good insight on what we are doing right and what areas we need to improve on, on both a development level and where we could start focus more of our marketing on.
- Simple to use, giving us the ability to tailor the questions around our company's focusing points.
- Once it's all set up, it's all automatic, sending out feedback forms to 10 different customers on a daily basis.
- If we receive either great or not so good feedback, a personalized email is sent out to our clients, which saves us so much time and allows us to properly take a look at issues at hand.
- Seeing as I am fairly new to the product I haven't found many ,if any weaknesses. The product works as we had hoped and delivered more.
June 18, 2018
AskNicely - simplifying NPS surveys!
AskNicely is our team's go-to tool for gathering customer sentiment in the form of NPS surveys. It is used/operated by the customer success department, but the results and insights inform all of our teams! It helps us focus our attention and strategies in the right places to ensure we're always delivering value to customers.
- AskNicely is a point solution for NPS. If you have a problem collecting customer sentiment and feedback, they do that exclusively and they do it well!
- The team at AskNicely is great. Every time you have a question/concern, they're eager to help and quick to respond. I always feel like they have our team's best interests at heart.
- Hard to complain about the service, but the only thing I'd like to be able to do *better* is collect and digest NPS on an account level vs. user level!
June 08, 2018
Ask Nicely will get it done for you!
It's being used across our business to get feedback from our clients.
- Great customer service. Great solutions! Initially, AskNicely didn't automate with our client program MINDBODY. No problem, AskNicely developers got to work and made this happen for us!
- Gets Client Feedback
- Tracks NPS
- Asks for Reviews
- Currently I'm very happy
June 04, 2018
Using Ask Nicely for Customer Service and More
AskNicely is used in my organization to monitor user satisfaction across the whole organization. It allows us to see what our users are thinking and use their feedback to grow and improve. It gives us chance to contact every unhappy customer and try to understand their pain points.
- The score is just for internal use so we do not have to worry about negative feedback, but can just welcome it to learn from our mistakes.
- The work flow is very easy to use to create follow up emails and dig deeper into our customers feedback.
- You can separate the NPS scores from each segment. E.g Buyer, seller etc. This allows to monitor specific segments as well as over all user score.
- The dash took a while for me to figure out how to use, maybe a quick tutorial would be nice. After a while, I got the hang of it so I think I simply had not used a similar format before.
- I have to use other apps integrated, such as Zapier. If I did not use this, it would be a very long manual process to record all the detractor scores in the spread sheet.
- It is very expensive to get the ideal trigger that I would need for my company, the survey trigger we use now is often premature and customers haven't received their order before answering the survey.
May 28, 2018
The best way to learn what your customers think!
We use AskNicely across the whole organisation. It enables us to survey our customers and get real-time feedback about how they feel about our products. The feedback is shared with the whole company so we can celebrate good stories and act quickly to solve complaints. We use the Slack integration to share the feedback instantly.
- Nice clean user interface - simple and clear survey for users that allows us to get responses quickly.
- Ability to respond to feedback direct from AskNicely. This gives us visibility that feedback has been responded to.
- Slack integration means feedback can be instantly shared with the company.
- Mobile app.
- Can't customise the NPS scoring. AskNicely uses the traditional NPS scoring. If you wanted to change the scoring, it currently isn't possible.
We use AskNicely as an automated touch point with each of our customers twice throughout the year. We also generate referrals, online reviews, as well as testimonials using their software in addition to gauging general customer satisfaction.
- Generating Online Reviews
- Automate Customer Contact Points
- Generate Honest Customer Feedback
- If there was a way to directly link a Google Review to a 9 or 10 response that would be excellent
- An integration with our Agency Management system that automatically loaded new email addresses for survey disbursement would be awesome also
April 24, 2018
Used as a Customer Experience Tool
AskNicely is used to monitor customer experience so they can give us constructive feedback. As a start-up company, this is invaluable to us.
- Help get a broad understanding of what our customers are enjoying/not enjoying
- Gives us the opportunity to talk (and hopefully solve) any problems our customers are having
- Allow us to gain constructive feedback to help us develop and grow
- Can be quite a difficult site to navigate at first, but once you have used it for a while it is easy to use.
April 12, 2018
AskNicely for a Retailer
We use AskNicely to get actionable feedback from our customers after a Zendesk ticket has closed. We've recently used it to also integrate with Magento (through Zapier) to understand the customer experience after purchasing. We have future plans to roll this out into our store experience as well. AskNicely makes it really easy to integrate and get the NPS scores. Furthermore, it's very easy to segment the data and make more granular decisions.
- Easy to integrate with existing platforms (Zendesk, Magento, Zapier)
- Easy to use for consumers
- Easy to train users to use the admin portal
- Actionable weekly summary emails on the NPS score
- An API call to submit user NPS scores through our own surveys - though this is likely a design decision
- Trend analysis across feedback through NLP. We're currently using Google's NLP Cloud to do this.
April 05, 2018
My experience with AskNicely
We use it to collate the responses of the customers on how they find the experience in our offline stores and web stores. It is mainly used by Customer Service department, but the other departments like sales and analysis will sometimes use it as a feedback to improve the overall experience of the website and business processes.
- Easily Integrated with Salesforce.
- As we are using Salesforce as CRM, it is one of the easiest application to integrate. We just have to create reports and limit the date when the customer account is created.
- Can be used to generate reviews.
- Love how after collating feedback, we can easily set it in such a way that it helps to generate reviews online to give the company more awareness as a whole.
- Easy to use
- The set-up is pretty straightforward and easy, surveys can be customized to the specific target groups.
- Statistics can be clearer and easier to understand. Eg. When we ask customers about which areas we can improve, the stats are not the easiest to understand.
March 28, 2018
AskNicely is a game changer!
We use AskNicely across the entire organization to periodically see how our software offerings are working for our clients. It is a non-intrusive way to have our customers provide feedback with no pressure. It has allowed us to work with clients who may have been having issues and did not want to contact us, better understand our client needs and release new features based on client feedback and help us find clients who could provide testimonials for our services.
- AskNicely allows you to customize your message and questions to your customers so you can determine what areas may need improvement or praise.
- The AskNicely dashboard and historical tracking is a great way for us to measure our performance of how we handle unexpected technical issues that might impact our clients.
- AskNicely is easy for the client to quickly provide feedback without taking too much of their time.
- More template customization.
- Ability to deactivate single users/not all users.
- Ability to "bucket" scores to easily track scores like 1-3, 4-7, 8-10.
March 16, 2018
AskNicely = NPS Champ
We use AskNicely throughout our my company. We utilize it to garner feedback in regards to many different facets of the business, such as product development, customer success, sales & marketing, and the list goes on and on. We are undertaking a large growth initiative this year and it is the tool we are primarily using to help us scale that growth properly.
- On the back end, AskNicely is set up very well. It's incredibly user friendly, and integrates with our other systems (CRM, Zapier, etc) with ease. The overall automation throughout the product is really done well.
- I was initially concerned about "spamming" our current customer base. AskNicely has safeguards in place that do a great job from preventing that from happening.
- I really like that we can "publish" our promoters comments (luckily we have more than a few to choose from), directly to our website using a simple widget.
- Their customer support/success throughout the implementation process is fantastic. Made sure we were getting the most use of their product, and also helped guide us in creating idea and ways to utilize the software.
- Honestly can't think of much, but other than continued integrations with other products out on the market. Trello is one inparticular that we utilize that would be a "nice to have", but we get around it.
February 22, 2018
A Robust NPS Provider
AskNicely provides insight into the health of our accounts. It tells us who we might use as a reference in sales efforts, who is having problems with the product that our engineering team might help with, and overall just where we succeed and where we fail with visible trends. This means that although AskNicely lives in customer success, the results that come out of it are important to our whole organization. At the end of the day, AskNicely helps us identify risk and reduce churn.
- NPS Surveys - Easy to access and use and branded for our company.
- Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
- Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
- The filters in the analytics can be limiting. They work only on pre-defined variables.
- The ability to manage contacts feels a little difficult at times, again, nothing outrageous, just that the limitations on how you load and manage contacts seems arbitrary.
- The fact that you have to pay the premium monthly price to get some of the integrations is a disservice to AskNicely. They have an overall higher price point than some of their competitors, tie that with the required higher pricing to get some of the integrations you may need and it can be a blocker to choosing AskNicely. At the end of the day we still found it to be worth it, but it's something to consider when evaluating your needs for an NPS provider.