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Chartio (discontinued)

Chartio (discontinued)


What is Chartio (discontinued)?

Chartio is a visualization tool designed to enable anyone to explore, transform and visualize data on the fly through a drag-and-drop interface. Chartio was acquired by Atlassian in February 2021 so that it's capabilities could be integrated into the Atlassian…

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Recent Reviews

TrustRadius Insights

Chartio is a versatile tool that is widely used across various departments for different purposes. Users track their progress through …
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Recommend Chartio

9 out of 10
March 16, 2016
Really like Chartio.

It's a great way to make SQL pretty, and great for team dashboards and goal tracking on the wall monitors. Also, the …

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Getting chartty with Chartio

10 out of 10
February 03, 2016
Chartio is used in the technology department as an analysis tool for our product. The graphs are also sent out in monthly product news …
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Tailor Made Dashboards

10 out of 10
September 30, 2015
Chartio has been absolutely transformative in our organization. As a bespoke tailors, we focus on the fine details on making beautiful …
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Basic Chartio User

10 out of 10
March 20, 2015
Chartio is being used to track our metrics for each city that we operate in. It is being used by our regional managers to help track …
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General overview

9 out of 10
March 20, 2015
We're using Chartio mainly for building dashboards and sharing our company metrics with other staffers around the world. The Product …
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Popular Features

View all 14 features
  • Customizable dashboards (18)
  • Pre-built visualization formats (heatmaps, scatter plots etc.) (15)
  • Publish to PDF (17)
  • Pixel Perfect reports (14)
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View all pricing



per user/per month



per user/per month


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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

Avg 8.4

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

Avg 8.0

Report Output and Scheduling

Ability to schedule and manager report output.

Avg 8.3

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.

Avg 8.2
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Product Details

What is Chartio (discontinued)?

Chartio is a visualization tool designed to enable anyone to explore, transform and visualize data on the fly through a drag-and-drop interface. Chartio was acquired by Atlassian in February 2021 so that it's capabilities could be integrated into the Atlassian product portfolio's capabilities. Chartio is no longer available to new customers, standalone. Existing customers must migrate to alternatives by March 2022, when the service will be retired.

Chartio (discontinued) Features

Data Discovery and Visualization Features

  • Supported: Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Supported: Location Analytics / Geographic Visualization
  • Supported: Predictive Analytics
  • Supported: Support for Machine Learning models

BI Standard Reporting Features

  • Supported: Customizable dashboards
  • Supported: Report Formatting Templates
  • Supported: Pixel Perfect reports

Ad-hoc Reporting Features

  • Supported: Drill-down analysis
  • Supported: Formatting capabilities
  • Supported: Predictive modeling
  • Supported: Integration with R or other statistical packages
  • Supported: Report sharing and collaboration

Report Output and Scheduling Features

  • Supported: Publish to Web
  • Supported: Publish to PDF
  • Supported: Output Raw Supporting Data
  • Supported: Report Versioning
  • Supported: Report Delivery Scheduling

Chartio (discontinued) Screenshots

Screenshot of Sample Executive DashboardScreenshot of Sample Zendesk DashboardScreenshot of Chartio's SQL Mode Chart CreatorScreenshot of SQL EditorScreenshot of Query BuilderScreenshot of Data Pipeline

Chartio (discontinued) Competitors

Chartio (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web

Frequently Asked Questions

Looker, Sisense for Cloud Data Teams, and Epicor Grow are common alternatives for Chartio (discontinued).

Reviewers rate Predictive Analytics highest, with a score of 8.

The most common users of Chartio (discontinued) are from Mid-sized Companies (51-1,000 employees).
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View all alternatives
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Chartio is a versatile tool that is widely used across various departments for different purposes. Users track their progress through course platforms and display metrics using Chartio, making it easier to consume information and present during sprint reviews. Product Management and User Experience teams heavily rely on Chartio to assess usage on their company platform, track products purchased, revenue spent, and the number of consumers. Additionally, Chartio serves as a business dashboard for the leadership team, coordinating on Key Performance Indicators - KPIs and measuring company performance. The tool is also utilized by data analysts at Prezi to create dashboards that are viewed by almost all departments, especially product teams and marketing. Chartio is considered the number one Business Intelligence - BI tool compared to others used by reviewers.

In addition to its product tracking capabilities, managers find Chartio particularly helpful in understanding employees' productivity and identifying areas for improvement. By displaying performance metrics, the tool allows managers to easily compare employees' progress with their co-workers and track their development over time. The agile nature of Chartio enables users to effortlessly build reports and load data from both offline and online sales sources, providing valuable insights for optimizing campaigns, analyzing marketing expenditures, monitoring monthly sales, and calculating Cost Per Order - CPO.

Furthermore, Chartio facilitates cross-team sharing of data metrics by creating dashboards for customer success, engineering, and product teams. This fosters collaboration among different departments within the organization. The tool's ability to filter data by verticals allows regional managers to track metrics for each city and segment of different markets effectively. Moreover, Chartio helps streamline reporting processes for top management by creating client-facing dashboards with interactive filters.

Overall, Chartio's user-friendly interface and comprehensive features make it an invaluable tool for businesses seeking to visualize data flow, improve reporting efficiency, analyze performance metrics from diverse sources, and share real-time critical information with internal teams as well as external clients.

Versatile and User-friendly: Users found Chartio to be a highly versatile and user-friendly business intelligence tool, with many reviewers expressing their appreciation for its ease of use. The intuitive interface allows both new and experienced users to navigate the tool effortlessly, making it easier to perform tasks such as querying, filtering, and setting up charts. Some users also praised the tool's clear and lightweight design, which allows them to handle large amounts of information without feeling overwhelmed.

Extensive Database Support: Reviewers highly valued Chartio's extensive database support, including its ability to connect to various data sources. This seamless integration and accessibility were seen as major strengths of the tool. The option to connect directly to data sources enables advanced querying capabilities and provides users with accurate insights for making informed business decisions.

Responsive Customer Support: Many users appreciated the availability of comprehensive documentation and responsive customer support provided by Chartio. The helpfulness of customer support in maximizing the potential of the tool was highlighted by several reviewers. The responsiveness and willingness of the customer service team to implement solutions for specific needs were particularly commended.

  1. Lack of Statistical Analysis Tools: Some users have expressed that Chartio is lacking in statistical analysis tools, limiting its functionality for more complex queries and in-depth business intelligence features.

  2. Slow Loading Speed and Inaccurate Numbers: Users have reported that Chartio loads very slowly and the numbers it provides are not always accurate, which can be frustrating when trying to access real-time data insights.

  3. Convoluted Layout and Learning Curve: The layout of the software can be convoluted, leading to a learning curve for building and arranging dashboards. This has been mentioned by several users who find it challenging to navigate and customize their dashboards effectively.

Users recommend trying out all the visualizations and utilizing the personalized support offered by Chartio. They also suggest enabling the option to change PDFs of dashboards from portrait to landscape. Additionally, users advise trying out Chartio before purchasing and mention that the company is flexible when it comes to expanding the team. Users recommend having someone familiar with code and business intelligence to navigate the software effectively and suggest using Chartio to keep track of information and data. Chartio is mainly designed for users who are not strong in SQL, making it a useful tool for self-serve dashboards and data. Users also recommend Chartio for teams looking for a business intelligence tool that does not require coding knowledge. They suggest exploring other similar tools and note that Chartio has good documentation and support. Lastly, users emphasize the importance of educating the organization on how to effectively use data and having someone knowledgeable in data work on the backend.

Attribute Ratings


(1-25 of 30)
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Score 8 out of 10
Vetted Review
Verified User
  • Hooks up to nearly any data source and common services.
  • Supports SQL but also has a nice query builder.
  • Supports the creation of data stores for fast loading charts for common metrics.
  • Offers a data pipeline to ETL the data as needed.
  • The sharing is descent but is a bit lacking. You can embed charts but they're not as nice as when displayed on Chartio dashboards.
  • The pricing model is very competitive, but just to offer embedding puts you in a very high tier.
  • They need a better pricing model for adding users. User licensing is a bit expensive.
Tamás Imre | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • It is easy to connect your datasources and it supports over 15 different type of datasources.
  • It is easy to create your first dashboards. You can learn the basics just by trying it out. It also has great documentation to find the solution for more difficult problems.
  • You can save your data into Chartio's datastores. Using these datastores on your dashboards makes them super fast to refresh without querying your own database. You can set when you would like to refresh your datastores.
  • I really miss usage statistics. We don't know who, when and how many times were viewing our dashboards. It is a real pain point when you have created hundreds of dashboards and you need to maintain those too which are not used any more.
  • Would be nice to have version control to easily revert changes.
  • Data-stores are limited to 1 million lines. Using multiple filters on a dashboards makes hard to fit into this limit.
Dal Adamson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • Really easy to get going. We tested many solutions - and Chartio is by far, the quickest. Took us a legitimate 30 minutes from nothing to up and running.
  • Chartio visually illustrates your database structure. This is phenomenally helpful for users who need to understand how to join tables and get the data they need.
  • The UI is pretty typical of other tools, so there's not an additional learning curve if you've used other BI tools. It's actually more simple than most, but still pretty similar.
  • Slow - the queries aren't optimized for speed. In order to combat this, you may need to build aggregate tables for date ranges and typical calculations.
  • Expensive. We negotiated down to $25k a year. That's pretty typical for BI tools, but the value ended up not being equal to $25k.
Marisol Pelaez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Chart manipulation after an initial query.
  • Extensive choices for dropdown menus.
  • User interface is very easy on the eyes and intuitive.
  • The new drag & drop method for arranging charts is much more efficient than before!
  • I'd like to be able to see two dashboards at once.
  • Sometimes I do find myself limited by the chart types - not quite as flexible as Excel would be.
Ben Gatzke | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Drag and drop interface
  • Comprehensive options for data sources
  • Excellent support response
  • Beautiful chart designs make At-A-Glance measurement possible
  • Minor interface issues on building and arranging dashboards. The Z-index of charts can re-sort without warning, making visual layering of independent charts difficult
March 16, 2016

Recommend Chartio

Score 9 out of 10
Vetted Review
Verified User
  • Easy to get started
  • Great customer support
  • Frequent new features
  • Better arrangement of charts within a dashboard
Score 10 out of 10
Vetted Review
Verified User
  • csv export
  • sql query
  • Display graphs in a comprehensive way
  • Easy interface
  • Faster loading speed
  • More customization with the dashboards
Adam Milgrom | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Building visualizations without technical knowledge; I don't know of any other way to do this as easily with anything other than social media stats.
  • Good customer support - Chartio has incredible potential, but sometimes it can be hard to know how to get what you want, and their support makes that possible.
  • Design - they handle a lot of information and options and it's very easily for that to get complicated and bogged down, but their design is clear and concise and lightweight, allowing you to see things clearly.
  • Navigation; there are a lot of repeated process for using the tool and there is a lot of wasted time required to re-organize things or move around properly.
  • More shortcuts or docs or smart suggestions to help you achieve the more complicated processes that are possible without having the full technical understanding, the way the drag and drop does for the basic stuff.
  • Linking to a particular chart is still not great because you either send someone to edit mode (don't want that) or to a page full of charts, and while it's highlighted, that is not sufficient for the average person.
September 30, 2015

Tailor Made Dashboards

Score 10 out of 10
Vetted Review
Verified User
  • SQL to Charts - if you've got data stuck in a database, Chartio makes it sharable.
  • Business Intelligence - Want to know how your production is doing? Using drag and drop you can ask your database questions.
  • Chartio's PDF reports via email sometimes are incorrectly formatted. This has much improved lately!
Johan Kuikka | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Intuitive for reporting and analysing on the fly.
  • Can perform calculations in tables and in the data cells instead of pre-processing the data elsewhere and not only using the Chartio tool as a tool for viewing data. Not passive but active reporting and analysing which makes the tool a good core tool in any corporate BI suite.
  • Chartio has a lot of usable diagrams for viewing data from new perspectives which makes our business decisions much wiser than they would be otherwise. With Chartio it's easier to have the right data at the right time for the best possible business outcome.
  • If you have connected to a simple MYSQL-database which has a limited amount of requests, perhaps be able to send the database requests in sql instead of all of them at the same time. Especially if you have a dashboard build with a lot of single number KPIs.
March 20, 2015

Basic Chartio User

Tyler Muth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Easy to read and interpret
  • Great sets of charts and graphs
  • Able to export large amounts of data that can be easily used in different platforms.
  • Crashes from time to time with different data pieces (this may not be Chartio's fault)
  • Does not directly plug in to other parts of our system (which would be difficult to execute anyways)
March 20, 2015

General overview

Score 9 out of 10
Vetted Review
Verified User
  • Good visualizations.
  • Simple to use and build charts.
  • Good and understandable design.
  • Might be hard to use for people without SQL knowledge.
  • Not very convenient use with custom queries.
  • After creating a dashboard it's confusing to edit or correct it.
March 17, 2015

Chartio for Education

Kyle Epps | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Directly connect to the actual data running our site.
  • Allow for advanced querying, filtering, and even user based permissions to see and edit the data.
  • Provide a great way to layout and communicate the data in visualizations and dashboards.
  • Chartio is beginning to add more statistical analysis tools into their platform, but for now this is somewhat lacking.
  • Dashboard level filters have come a long way in helping to get to the data that is really important, but there are some challenges we've had with more complex queries where we'd like to filter certain things completely out of our data for every single chart, and that one use case has been a challenge.
February 19, 2015

Great software!!

Genesis Martins | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Filtering data by vertical - this allows the user to see the effects of different data points.
  • The ability to pull the data on to an Excel sheet - this allows further manipulation of the data and by the addition of formula etc.
  • Different dashboards allow the user to view the data in different ways different users may be fond of one view over another.
  • Inability to immediately act on data from Chartio through Chartio's platform means we have to use other software to implement information gained from Chartio.
  • Data gained isn't live this means we can sometimes depending on the quarter be acting on less relevant data and we also cannot be as reactive because we have to wait a day before we know if our changes made based on data from Chartio is successful or not.
February 12, 2015


Moataz Soliman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Very easy to integrate
  • Simple interface to create charts and reports
  • It affects the performance of our DB machine so we had to run it on a replica, I guess this can be solved by running more processing on Chartio's machines instead of our own.
  • The query editor needs to be more enhanced, things like autocomplete and other basic features in the regular SQL consoles
Score 9 out of 10
Vetted Review
Verified User
  • Direct linkage to our databases. Abstracts away the visualization layer so we can focus on the data and the queries.
  • Host of graphs and tools that permits all types of data visualizations.
  • Haven't quite used this yet, but there is a new embedding feature that will be very helpful so that we can embed the charts into a company central dash.
  • The date slider is hyper annoying to use
  • When emails get sent as PDF, the formatting gets messed up if it's a graph dense dash.
  • It handles a lot of data, but it'd be great if it could handle and visualize more data.
Charlie Edmunds | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Global filters on dashboards to allow users to dig down into information
  • Does not require you to upload your data - instead connects to database on our servers
  • "Drag and Drop" style query building for easy queries, but also direct SQL for more complex questions
  • Optimisation of timing of SQL queries (e.g. staggering things that run "every day" to not all run at midnight)
  • Appearance - ability to customise axes, fonts, sizes, colours etc
Vishal Iyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Simplicity for certain team members that do not have experience writing SQL code. Allows them to simply drag and drop for the easiest of queries rather than having an analyst find time to write one.
  • Quick visualizations of written queries with a good amount of choices for different charts. It's easy to test a query in terminal and drop it into chartio to get a quick visual.
  • Partitioning dashboards so only certain users can view or edit them. I've built upwards of 15 different dashboards in Chartio and some of the information isn't always privy to certain departments.
  • Seat licenses for an entire organization which are then limited to a max of 10 users in the product at a certain time. If an 11th person wants to view something, they will get a pop-up that says the max amount of users are currently using Chartio, please wait until one of them exits. Or give a list of who is currently viewing.
  • Auto formatting of numbers within a set of space defined by the vertical/horizontal rulers.
January 16, 2015

Chartio in Brief

Score 8 out of 10
Vetted Review
Verified User
  • Clean data representation. Once built, the charts and dashboards are very pleasing to look at and easy to understand.
  • Great customer service. If there is ever something that I realize I need, but the product doesn't have yet, I can contact Chartio directly and they usually implement a solution for my particular need.
  • The data transformation steps while writing charts are very useful. You can reorder and rename columns, pivot your data, add extra filters or groups, etc. What is really helpful is that you can preview your data as you're transforming it.
  • There is not a last full month date range option. You can still get the range that you need, but the dashboards will have to be manually updated to exclusively display one whole month.
  • When building a chart, the area which displays your tables and fields is finite. You can't adjust the size to make it easier to see. They do allow a mouse-over to see the entire name of your table/field, but I would prefer to adjust the width.
  • Once you modify a query in the Custom Query tab, there doesn't seem to be a way to go back to using the U.I.
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