Dialpad Talk

Dialpad Talk

Customer Verified
Top Rated
About TrustRadius ScoringScore 8.2 out of 100
Top Rated
Dialpad Talk

Overview

Recent Reviews

Thanks Dialpad!

9 out of 10
March 30, 2022
We utilize for 100% of phone and 50% of text activities for our SaaS based Technology and Services business. ProfileGorilla is a B2B …
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Great tool!

10 out of 10
February 21, 2022
I use Dialpad Talk for all my work calls! It allows me to connect with customers and receive calls from them as well. My favorite feature …
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Verified User
Contributor

Dialpad Delivered

10 out of 10
December 20, 2021
Dialpad has replaced our heritage phone system as well as increased the capabilities of our call center teams. While the rollout has just …
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Verified User
Director

Dialpad Outstanding Results!!!

10 out of 10
December 02, 2021
I use the Dialpad Talk to interview clients, a courtesy call to clients, and individual calls to coworkers or managers. I love the product …
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Verified User
Professional

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews (3)

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Pricing

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Standard

$20.00

On Premise
per user/per month

Pro

$30.00

On Premise
per user/per month

Enterprise

Contact sales team

On Premise

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Dialpad Talk?

Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.

Dialpad has four specialized product offerings that focus on customer/client engagement and communication.

Dialpad Talk: Business phone system with advanced features like voice recognition and call monitoring.

Dialpad Meetings: Web and video meetings with screen sharing and Voice Intelligence.

Dialpad Sell: Sales dialer built for inside sales teams' calls and coaching.

Dialpad Contact Center: Inbound and outbound call center.

Dialpad Talk Videos

Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Talk Competitors

Dialpad Talk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Dialpad Talk's best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses Dialpad Talk?

The most common users of Dialpad Talk are from Small Businesses (1-50 employees) and the Financial Services industry.

Reviews and Ratings

 (261)

Ratings

Likelihood to Renew (1)

9.1
91%

Usability (18)

8.7
87%

Support Rating (71)

6.6
66%

Reviews

(1-18 of 18)
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November 28, 2021

Fantastic new opportunity for my team!!

Verified User
Manager in Sales
Consumer Goods Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
This is an easy-to-learn, easy-to-use program. Having Brett help us with the rollout was so helpful. Steps for getting started are relatively self-explanatory and if not, we were able to get immediate assistance to help guide us.
November 04, 2020

Dialpad is the wave of the future

Verified User
Paraprofessional in Legal
Legal Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
This system is very easy to use. Put on the headphones, click answer and speak to your caller. Or, to make a call, the keypad is very user-friendly and it also keeps a tab of all callers and calls. This makes it very convenient if you speak with someone frequently.
September 24, 2020

Great product!

Verified User
Employee in Sales
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Dialpad does a great job as our company phone system. It's easy to onboard new users and easy to assign them to the appropriate department.
September 24, 2020

Changing to Dialpad was an Amazing Success!

GS
Gregg Skala
Computer and Information Systems Manager
Neuco, Inc. (Wholesale, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
February 27, 2019

Great Multi-device and multi-platform phone service that follows your modern work lifestyle!

Sam Shearin | TrustRadius Reviewer
Sam Shearin
Chief Technology Officer
Infinite Recovery (Hospital & Health Care, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Usability

8
Almost every feature is quite easy to use and understand. The only complaint I have is with the call recording features, it should be able to be controlled by the Admin instead of just the user so it can be turned on automatically and archived centrally.