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Jira Software

Jira Software

Overview

What is Jira Software?

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

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Recent Reviews

Jira is a Saviour

9 out of 10
March 08, 2024
Incentivized
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
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TrustRadius Insights

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$8.15

Cloud
per month per user (minimum 10)

Premium

$16

Cloud
per month per user (minimum 10)

Data Center

$44,000

On Premise
per year 500 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $81.85 per month 10 users
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Product Demos

JIRA Project Management Tutorial for Beginners (2022)

YouTube

The full overview: Roadmaps in Jira Software

YouTube
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Product Details

What is Jira Software?

Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.


Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.


With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
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Jira Software Integrations

Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

Jira Software starts at $81.85.

Bugzilla, Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(3244)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.

Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.

Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.

Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.

Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.

Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.

Attribute Ratings

Reviews

(1-25 of 187)
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March 08, 2024

Jira is a Saviour

Verified User
Analyst in Information Technology
Sports Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In our team, it has helped us to manage each sprint on a quarterly basis which keeps track of individuals about the work or tasks that they have contributed. This helps the team lead to sign off the things on the completion of the tasks based on the goals.
We also create a dashboard that gives in brief analysis of the work done that has contributed to the team.
February 29, 2024

Best-in-class project management & coordination, & planning technology

Tanner Judge | TrustRadius Reviewer
Tanner Judge
Product Manager
U.S. Bank (Banking, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Good - Project organization and planning for agile teams that work asynchronously. Bad - I think using JIRA or similar software is always better than not using JIRA, however, JIRA may be overkill for some smaller organizations that are not remote.
February 21, 2024

Atlassian Architect

Michael Blake | TrustRadius Reviewer
Michael Blake
Atlassian Architect
Praecipio (Information Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Any type of process management. It works extremely well when approvals are required. Can send out to a group of users and then can be set on the number of approvalls required. Also there is timing built in on when to delegate to subsequent approvers. The dashboards provide management a meaningful way to visualize the ongoing work.
January 08, 2024

Essential software for a project development

Verified User
Employee in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Suited for project and task management features for technical and non-technical users. User interface is very good to use when comparing with other tools. It is really helpful in agile management and team scrums. Tracking the bugs and tasks in ticket is so easy.

Less appropriate in setup and first time use, because it seems difficult to understand the features and tools and setting up for the first time. Also, it is little expensive.
November 17, 2023

My Verdict on Jira Software : Should you use it or not!

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Suited for long term projects.

Where the team size is big and volume of tickets more.

It is less appropriate we are the team size is less and and the ticket could be solved by an excel sheet itself because there is a cost involved as well as it is not free
October 23, 2023

best for tracking everything

DC
deepankar chopra
Lead Engineer
ticketmaster (Entertainment, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Jira Software is well suited for organizations who want to track all tasks and want better visibility of all tasks. Jira Software is not suited for small organizations where tasks change very often and there are no fixed tasks so maintaining everything in the Jira Software for them becomes a hassle.
October 06, 2023

Extremely good on workflow monitoring and handy reporting tools

Johanes Siregar | TrustRadius Reviewer
Johanes Siregar
Big Data Analytics - Data Engineer
Telkomsel (Telecommunications, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
JIRA does particularly well on tracing activities with multiple streams of workflow, such as bug and defect tracing. It also does extremely well on incorporating supporting documents relevant to the activities. Moreover, when an activity requires a collaboration across multiple departments which require numerous people to contribute. It also has strong reporting tools to monitor and generate useful insight on an activity. However, the learning curve for a new user to take a grasp on the software is quite steep, hence it is not suitable to use when involving a significant number of new users and with a time concern.
May 22, 2023

Jira Software - Agility with the simplest and most effective #1 ALM solution

Verified User
Manager in Information Technology
Computer Software Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I'd recommend Jira for tracking feature releases, blockers, status progress, and defect & test management. At the same time, Jira is also well suited for agile development and delivery of features through a Scrum or Kanban mechanism. It can also integrate with other 3rd party solutions to offer extensive capabilities. Unlike Azure DevOps, Jira is a simple ALM suite packed with basic needs to delivery features and track releases in an agile manner. Tracking builds in Jira instead of Azure DevOps is not that possible.
April 05, 2023

Jira Software is capable of end to end product management

Verified User
Project Manager in Product Management
Internet Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for software teams which are using agile methodology in their work. Jira has 2 types of projects: team-level projects (for non-hierarchical organisations) & company-level projects (exhaustive configurations and role-based access rights).
March 17, 2023

Hey guys! let's have an amazing review for this software.

Verified User
Executive in Information Technology
51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Scenarios where Jira software excels:
1. Jira software proved to be very powerful in terms of project management tool for tracking down issues and bugs.
2. It helps in creating issues, epics, stories, task & sub-tasks very easily.
3. Kanban board is one of the most effective tool for work visualization.
Scenarios where Jira needs improvement:
1. Some enterprise users found this tool to be difficult in terms of functionality.
2. New users find it difficult to configure at first.
3. Some UI changes recommended in terms of user-friendly aspects.
March 14, 2023

Jira - Excellent Project & Workflow management tool

YG
Yogesh Gurjar
Sr. Linux & Cloud Administrator
Infopercept Pvt Ltd (Information Technology & Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Jira is the best software for track issue, bug and project reports. Team member easily share information to other users. We can easily integrate Jira software to many other third party application. It's easy to use and simple configuration. It's Improving the user experience and providing more user-friendly documentation and training
March 07, 2023

Amazing project manager tool!

Sarthak Chopra | TrustRadius Reviewer
Sarthak Chopra
Associate
Gartner (Research, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Assigning tickets of different priority level along with tracking the status of the same- Jira is the perfect software for that! Customization is also an added advantage. Internation with Slack makes the and management more smooth. Roadmaps is another productive feature. Overall, works great and adds value to the team absolutely.
February 13, 2023

Jira helps me do my job better and easier!

Alexandru Cristian Ion | TrustRadius Reviewer
Alexandru Cristian Ion
Quality Assurance Engineer
jpard Solutions (Internet, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Jira is well suited in project management, for the entire development team, the software being used for each member, and also being able to integrate various addons, including also a time sheet, which can be very helpful. Jira helps me to write bugs, it is an easy to use and intuitive software.
January 02, 2023

Top tool to create or modify the software features

Verified User
Engineer in Research & Development
Information Technology & Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For the changes (new feature or improving the existing) details can be written comprehensively so that the developer can easily connect the dots and get an idea of where to start and what work is to be done along with the priority and metadata. We can mention things like the branch where this change is to be done, the version, etc. so that life of the developer becomes easy.
September 19, 2022

Go Agile in the right way

Verified User
Manager in Engineering
Financial Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira is a great tool to track your project's timeline from end to end. The Big Picture feature is amazing to have a quick glance at everything that is being worked on at the moment, what was completed and what is coming. The capability to break down your organization into different backlogs is also great.
August 18, 2022

Jira is great for software development lifecycle management

Alexander Delivlaev | TrustRadius Reviewer
Alexander Delivlaev
Quality Assurance with Test Automation
OmegaCoders (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The best scenario for Jira Software is for a software development company operating in Agile/Scrum. Jira has a tracking/organizing software and also an article/Wiki software (Confluence) which are great for holding knowledge and organizing priorities.
For product managers/owners it is a great software for breaking large goals into smaller tasks, organizing and prioritizing them accordingly and then collaborating with other parties on the progress.

A less appropriate use would be for service delivery companies as their needs are different.
July 08, 2022

Need to Track Issues and follow Agile Methodology? Jira is the way to go!

Verified User
Engineer in Engineering
Computer Software Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira is well-suited everywhere where you require creating tickets to track work. It is best used when your organization follows Agile Methodology. It comes with Boards, Backlogs, etc. that allow you to track all the issues in the current Sprint and if some tickets are not completed, they either go to the backlogs or roll over (according to the admin settings). It also lets you create Sprints and you can plan how much work can be done in that time. Good tool!
May 31, 2022

Great project management solution

Verified User
Employee in Marketing
Marketing & Advertising Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
May 06, 2022

Jira - lots of features, flexibility, customizability - at a cost.

Verified User
Team Lead in Information Technology
Telecommunications Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's a great industry standard app that enables teams using Agile or Waterfall to be productive and successful, but the cost associated to use the app knocks some points off, that added with the fact they require you to pay for integrations of commonly used services is frustrating, to say the least. One would expect for how much the app costs they'd throw in things like free Git integration and roadmaps, but those are add-on services.

It would also be great if Jira Software supported automatically sending an email notification to requesters when a ticket's last updated date gets to a defined period to prevent defect and task tickets from being forgotten.
April 14, 2022

Better tracking, traceability, agile view dashboards...

Verified User
Engineer in Information Technology
Financial Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.
January 07, 2022

Jira - Immediate adoption by our team for backlog management

Verified User
Team Lead in Professional Services
Information Technology and Services Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Definitely a treat when it comes to how little effort the team needs to get up-and-running. The out-of-the-box solution offers pretty much every features you need to manage a backlog, including tasks and issues, without having to modify anything other than a few industry-specific custom fields. It is also one of the most popular solutions on the market, meaning you can find integrations with 3rd-party tools pretty easily instead of building a custom connector. However we would not use it for project management as a whole, the solution would require significant customizing effort to get up-to-speed with what we already have.
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