Skip to main content
Jira Software

Jira Software


What is Jira Software?

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

Read more
Recent Reviews

Jira is a Saviour

9 out of 10
March 08, 2024
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
Continue reading

TrustRadius Insights

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort …
Continue reading
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation


View all pricing



per month per user (minimum 10)



per month per user (minimum 10)

Data Center


On Premise
per year 500 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $81.85 per month 10 users
Return to navigation

Product Demos

JIRA Project Management Tutorial for Beginners (2022)


The full overview: Roadmaps in Jira Software

Return to navigation

Product Details

What is Jira Software?

Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.

Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.

With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
 Show More

Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

Jira Software starts at $81.85.

Bugzilla, Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Enterprises (1,001+ employees).
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.

Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.

Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.

Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.

Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.

Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.

Attribute Ratings


(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Bo Acimovic | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
In our company JIRA is used by our Web Development teams. We have teams in multiple locations and need a good project management tool. As an in-house web team, we develop various B2B websites and internally used web based tools. Keeping track of every part of the team is essential. This can be a challenge when working in a global company with teams in different time zones. With JIRA, we are able to create and assign tasks to any team member and be sure that it will be taken care of. Implementing JIRA in our work routine also helped us bring a good and efficient workflow to any type of task.
  • Workflows. Being able to define workflows for any type of a task, helps with keeping that task on track. Additionally, you can trigger various actions when a task hits a step in a workflow, like automatically re-assigning a task to a specific team member.
  • Dashboards. You can organize your JIRA dashboard any way you want and you can have as many dashboards as needed. This helps when preparing for team meetings and generating reports.
  • Customization. Being able to customize JIRA is great. It allowed us to adjust the use of the software to our needs and not the other way around.
  • JIRA is missing an iOS app. Even though there is a mobile version of the site, it is not easy to work in. As a manager, I receive a lot of JIRA related emails. Being able to answer questions or make changes on the go would be very helpful.
  • You are able to embed a form outside of JIRA that would upon submitting, create a new JIRA task. We use it for submitting tickets. Once a ticket has been closed, there is no automatic way of informing the requester about the resolution.
JIRA is perfect for web/software development projects. That being said, I couldn't find it suitable for any other types of projects. JIRA also requires a certain knowledge of agile project management. Anyone not familiar with the concept might struggle to use that part and could make everything more complicated. Do not expect JIRA to tell you how to manage your projects. This tool is highly customizable and in order to fully use it you must have your processes defined. It took us five days to set up workflows, task types, reporting and everything else. This is crucial if you do not want to have your team members struggle.
  • Better tracking of tasks/issues
  • More accurate prediction of project completion dates
  • Better task distributing
  • Better task categorization
What appealed to us with JIRA at first sight is pricing per user. It may sound funny, but for us this was better than pricing per number of projects. Most of our projects are ongoing. Once an initial development is done, we continue maintaining the software and keep track of tasks. So we have a steady number of people but are not sure about the number of projects we might have.
JIRA is a tool that gets updated regularly. This is a sure sign that there is a company behind it that is always improving the quality of their product. This means we can rely on usage of this tool for years to come. Considering we have a lot of projects and tasks in JIRA and knowing it's a tool with a future we will definitely keep using it. Also, even though we don't attach a lot of files to our tasks, I don't think there are any storage limits.
  • Implemented in-house
Change management was minimal
  • Defining workflows
  • Understanding various project types
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Return to navigation