Jira is a Saviour
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
Starting at $81.85 per month 10 users
View PricingOverview
What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Standard
$8.15
Cloud
per month per user (minimum 10)
Premium
$16
Cloud
per month per user (minimum 10)
Data Center
$44,000
On Premise
per year 500 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $81.85 per month 10 users
Product Demos
JIRA Project Management Tutorial for Beginners (2022)
YouTube
The full overview: Roadmaps in Jira Software
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Jira Software?
Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.
Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.
With Jira Software, teams are able to:
- Track versions, features, and progress at a glance
- Re-prioritize user stories and bugs
- Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
- Estimate, track and report on story points; become more accurate
- Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
- Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
- Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
- Flexibly tailor Jira tasks and their workflows to a specific team's use case
- Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default
Jira Software Videos
Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
Show More Jira Software Integrations
Jira Software Competitors
Jira Software Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Jira Software starts at $81.85.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of Jira Software are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(3244)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.
Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.
Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.
Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.
Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.
Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
July 08, 2015
Web development team relying on JIRA
In our company JIRA is used by our Web Development teams. We have teams in multiple locations and need a good project management tool. As an in-house web team, we develop various B2B websites and internally used web based tools. Keeping track of every part of the team is essential. This can be a challenge when working in a global company with teams in different time zones. With JIRA, we are able to create and assign tasks to any team member and be sure that it will be taken care of. Implementing JIRA in our work routine also helped us bring a good and efficient workflow to any type of task.
- Workflows. Being able to define workflows for any type of a task, helps with keeping that task on track. Additionally, you can trigger various actions when a task hits a step in a workflow, like automatically re-assigning a task to a specific team member.
- Dashboards. You can organize your JIRA dashboard any way you want and you can have as many dashboards as needed. This helps when preparing for team meetings and generating reports.
- Customization. Being able to customize JIRA is great. It allowed us to adjust the use of the software to our needs and not the other way around.
- JIRA is missing an iOS app. Even though there is a mobile version of the site, it is not easy to work in. As a manager, I receive a lot of JIRA related emails. Being able to answer questions or make changes on the go would be very helpful.
- You are able to embed a form outside of JIRA that would upon submitting, create a new JIRA task. We use it for submitting tickets. Once a ticket has been closed, there is no automatic way of informing the requester about the resolution.
- Better tracking of tasks/issues
- More accurate prediction of project completion dates
- Better task distributing
- Better task categorization
What appealed to us with JIRA at first sight is pricing per user. It may sound funny, but for us this was better than pricing per number of projects. Most of our projects are ongoing. Once an initial development is done, we continue maintaining the software and keep track of tasks. So we have a steady number of people but are not sure about the number of projects we might have.
10
- Implemented in-house
No
Change management was minimal
- Defining workflows
- Understanding various project types
April 08, 2015
Atlassian JIRA has significantly improved our work intake and request tracking processes
Our organization uses JIRA for work intake and tracking across multiple departments. It was initially implemented by our Software Development department to manage day-to-day support requests and bug fixes. However, it was so successful that nearly every other department has set up their own project(s) and developed new processes for managing their work intake, centered around JIRA. When used in conjunction with JIRA Agile (it used to be called GreenHopper), JIRA is a fantastic tool for identifying bottlenecks in the process. We use it for work intake, prioritization, tracking, and ultimately as a record of work completion.
- Excellent for use as a repository for work requests
- Allows easy prioritization of work requests
- Can be highly customized to match your processes
- The administrator tools can be difficult to understand - there is a pretty steep learning curve if you want to start customizing
- I wish you could attach a screenshot during issue creation - I don't know why it's available once the issue is created, but not as part of creation
- Dramatically improved visibility into work queues across multiple departments
- Streamlined work hand off processes - e.g. software development can hand off code to quality assurance, who uses JIRA to track bugs, and can watch the progress of those bugs right in the tool
- I use both a hosted instance (for internal work tracking) and the cloud service (for work tracking with outside vendors) and both are fantastic
- Asana,Basecamp,Zendesk
JIRA is simply the most robust and customizable product I've worked with. If you're a casual user, the interface is pretty simple and straight forward. If you're an administrator, there is definitely a learning curve, but there's also ample documentation available. In addition, Atlassian's forum has many active, highly knowledgable users, and I've never failed to have a question answered. It may take time to learn all the ins and outs around the configuration options, but once you do, JIRA becomes a very powerful tool.
Software Development, Quality Assurance, Business Analysis, Project Management, Customer Support, Client Consultants, and Sales Support departments all use JIRA on a regular basis. We also set up a JIRA project to manage Performance Reviews, so HR can see who has completed their reviews and who hasn't. Additional departments use JIRA on an ad-hoc basis.
For the most part, JIRA support consists of administrator functions related to configuration. This includes creating projects, building workflows, setting up screens (with specific fields on each screen), etc. This requires some analytic skills, but little to no technical skills. However, if you have a locally hosted JIRA instance (as we do), you'll also need someone with server knowledge to set the program up, and to assist in regular upgrades.
- Managing day-to-day software development support requests
- Tracking work with outside vendors
- Managing configuration or support requests from sales staff
- We use JIRA to track annual and mid-year performance reviews - every employee is a "ticket" and every ticket is assigned to the appropriate manager, who has to track their progress towards writing a review, reviewing it with the employee, and delivering a signed and finalized review to HR
- Many departments use JIRA to track internal work, so that everyone on their team knows the current status of any particular issue
- We already use JIRA to track almost all of our work. I imagine that if additional departments are created, or new, novel projects are begun, JIRA will continue to be the go-to repository for work tracking
- Implemented in-house
Change management was a big part of the implementation and was well-handled