Kaseya VSA Reviews

38 Ratings
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Score 8.2 out of 100

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Reviews (1-16 of 16)

Hunter Bonner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It is well suited for an MSP that has at least 10 or more regularly paying clients. These would be clients like on a maintenance contract. It is less appropriate for the person running a side gig in IT support.
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John Kistler | TrustRadius Reviewer
October 21, 2019

Best in class

Score 10 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Recommend

Since we use it to manage our customer's networks, we are always pushing for more robust technology that gives us greater visibility into the network, and the Kaseya acquisition of IT Glue really helped that goal.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Kaseya is great if you have an MSP division or require remote monitoring and maintenance of your, or your customers', IT infrastructure. Kaseya provides great tools to enable you to improve the reliability of any IT infrastructure. It then provides, and will show you, areas where repetitive problems arise, and helps you eliminate those areas to improve reliability.
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Aaron StPierre | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Kaseya VSA is a great solution for small to large organizations. The software allows you to completely manage your Windows systems. While there is support for Mac and Linux the support pales in comparison to the Windows support.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

If you have a company with a lot of employees/hardware, VSA is a great tool. It provides an easy way to manage everyone's machines. You can easily remotely connect/restart/manage computers on and off your network. The Kaseya agent allows for an easy way to manage computers that aren't on your network. Pushing out software updates in very easy. If you have a small company with not a ton of machines, it might not be as beneficial.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

This can be a very expensive tool. You pay this on a yearly based and cannot remove an agent at any time other than at your annual renewal date. If your agents fluctuated a lot, this could be expensive. They have a lot of plugins but not all work great, mostly in that everything is based for on-premise and not the hosted version. This is still a great product for the management server companies out there.
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Derek Schroeder | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

It is still one of the industry's largest RMM tools. It still boasts all of the necessary features to complete in today's world. Any MSP can perform their services with the product and be happy with it. Once learning the clunky interface and not-so-intuitive design, the software is extremely effective. Would still recommend the software as an optional vendor to MSPs.
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Racey Cave | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Likelihood to Recommend

Kaseya is a powerful for multiplier. If you're trying to support a large number of endpoints and a substantial number of users with a small IT team, Kaseya is the way to go. Kaseya makes one technician able to do what would otherwise take several people and is well worth the investment.
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James Buchholz | TrustRadius Reviewer
Score 6 out of 10
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Likelihood to Recommend

Good for gathering information about hardware/software of a system, for installing and managing antivirus. Good for running common tasks or installing common programs.
Not good for logging into a computer remotely.
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Christopher Jon Olesch Jr. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Since the Kaseya VSA module is very specific in what it covers, this module is well suited for patch management, script automation, third-party updates, and device state statuses. I honestly cannot think of reasons for why it would not be appropriate. It excels at automating scheduled procedures (a lot better than SCCM).

Where Kaseya runs short is in their product support. They lack the understanding of their product, I end up solving most of my problems even after opening tickets. They also like to close tickets that are still in progress, as well as open multiple tickets for the same issue.
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Vincent Capra | TrustRadius Reviewer
April 24, 2017

A must have for MSPs

Score 9 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Recommend

If you manage workstations and servers this is a must have. We have cut down our labor on monitoring and maintenance. We manage many companies through this system. We don't need any special connections to the companies we manage.
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Isaac Beyda | TrustRadius Reviewer
April 15, 2016

Isaac's Review.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Kaseya VSA is well suited with the fact that you can push out anti virus, anti malware, or even scripts to a number of machines and not just one at a time. It is less appropriate, where I occasionally get thrown off of a remote session with a user.
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Feature Scorecard Summary

Remote monitoring (9)
8.6
Network device monitoring (9)
7.6
Multiple Server Monitoring (9)
8.0
Multi-device monitoring (9)
7.6
Automated alerts and notifications (9)
8.4
Patch Management (9)
7.5
Service configuration management (9)
8.2
Software and hardware inventory (8)
8.9
Policy-based automation (9)
7.9
Performance data reports (8)
7.8
Customizable reporting (7)
6.8
Data visualization (6)
8.2
Risk analysis (5)
9.0
Data backup and recovery (6)
8.3
Antivirus and malware management (9)
8.6
Adinistraor access control (8)
8.9

About Kaseya VSA

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.

Kaseya VSA Technical Details

Operating Systems: Unspecified
Mobile Application:No