Mitel Applications Suite Reviews

21 Ratings
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Score 7.3 out of 100

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Reviews (1-4 of 4)

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October 10, 2019
Steve Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

8
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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October 18, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

9
Mitel's phone support is available 24/7 and there's always support available on the website as well. In this day and age, being able to reach a live person for support is not always an option - thankfully, with Mitel it IS an option. The online user guides and training videos help clear up any confusion you might have as well.
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October 18, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

8
We use a local company for support and they are usually pretty quick to respond. If you are using this on your own, I would say to get a support contract with someone. Unless you know the in's and out's of this system, it can get overwhelming. There are a whole lot of settings needed to get the system initially set up.
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Mitel Applications Suite Scorecard Summary

Feature Scorecard Summary

Hosted PBX (4)
8.2
Multi-level Interactive Voice Response (IVR) (4)
8.5
User templates (6)
8.0
Call reports (6)
7.3
Directory of employee names (7)
9.3
Answering rules (7)
9.5
Call recording (5)
9.3
Call park (7)
8.9
Call screening (5)
9.3
Message alerts (7)
9.0
Video conferencing (5)
8.9
Audio conferencing (6)
8.5
Video screen sharing (3)
9.4
Instant messaging (3)
10.0
Mobile app for iOS (5)
9.3
Mobile app for Android (3)
8.7

What is Mitel Applications Suite?

The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.

Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.

Categories:  VoIP

Mitel Applications Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Mitel Applications Suite?

The Mitel Applications Suite (or MAS) is a unified business communications platform consisting of a number of different applications, built to suit the needs of enterprises.

What is Mitel Applications Suite's best feature?

Reviewers rate Instant messaging highest, with a score of 10.

Who uses Mitel Applications Suite?

The most common users of Mitel Applications Suite are from Mid-size Companies and the Information Technology & Services industry.