Mitel Applications Suite Reviews

16 Ratings
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Score 7.7 out of 100

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Reviews (1-4 of 4)

Steve Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

8
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support

9
Mitel's phone support is available 24/7 and there's always support available on the website as well. In this day and age, being able to reach a live person for support is not always an option - thankfully, with Mitel it IS an option. The online user guides and training videos help clear up any confusion you might have as well.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support

8
We use a local company for support and they are usually pretty quick to respond. If you are using this on your own, I would say to get a support contract with someone. Unless you know the in's and out's of this system, it can get overwhelming. There are a whole lot of settings needed to get the system initially set up.
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Mitel Applications Suite Scorecard Summary

Feature Scorecard Summary

Hosted PBX (4)
8.0
Multi-level Interactive Voice Response (IVR) (4)
8.0
User templates (6)
8.0
Call reports (6)
7.3
Directory of employee names (7)
9.1
Answering rules (7)
9.3
Call recording (5)
9.2
Call park (7)
8.9
Call screening (5)
8.8
Message alerts (7)
9.0
Video conferencing (5)
8.8
Audio conferencing (6)
8.5
Video screen sharing (3)
9.3
Instant messaging (3)
10.0
Mobile app for iOS (5)
8.8
Mobile app for Android (3)
8.0

About Mitel Applications Suite

The Mitel Applications Suite (or MAS) is a unified business communications platform consisting of a number of different applications, built to suit the needs of enterprises.
Categories:  VoIP

Mitel Applications Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No