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OpenAir PSA

OpenAir PSA

Overview

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

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Recent Reviews

OpenAir does the Job

5 out of 10
November 11, 2015
Incentivized
We use OpenAir for time-entry and project management/accounting purposes. We are a services organization, embedded in a software company. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Task Management (15)
    8.0
    80%
  • Resource Management (15)
    7.5
    75%
  • Budget and Expense Management (14)
    7.5
    75%
  • Timesheet Tracking (14)
    7.0
    70%
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Pricing

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OpenAir PSA

OpenAir PSA

N/A
Unavailable

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

4 people also want pricing

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.3
Avg 7.5

Professional Services Automation

Features that support professional services organizations

8.6
Avg 7.4
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Product Details

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes resource management, time management, and billing capabilities. More specifically, it allows an administrator to create projects and book resources for them, populate tasks with assigned resources for their completion,create billing and revenue recognition rules for invoicing clients, track time and expenses across events and projects, create custom time ranges to match fiscal periods, report project benchmarks on key measures and build summaries and use charts to visualize results. It also integrates with Microsoft Project.

Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.

OpenAir PSA Video

In this demonstration, learn how OpenAir provides billable services companies with powerful analytics reporting and dashboards for project metrics. Liked this video? Check out these! ○ https://youtu.be/njaTr6rYVOY ○ https://youtu.be/vkrFdtcdpu4 ○ https://youtu.be/jt225uEH14Q...
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OpenAir PSA Competitors

OpenAir PSA Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Planview ChangePoint, Certinia PS Cloud, and Zoho Projects are common alternatives for OpenAir PSA.

Reviewers rate Invoicing and Integration with accounting software highest, with a score of 9.

The most common users of OpenAir PSA are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(49)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
October 24, 2012

Smooth transition from QuickArrow.

Verified User
Director in Professional Services
Computer Software Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • We had a specific process down pat with QuickArrow and wanted similar functionality. It gave us that and more.
  • It has a lot more reporting functionality than QuickArrow. There are hundreds of options for layout, what is reported, etc. I haven’t played too much with those reports yet. We more or less just replicated reports I had in QuickArrow. We needed the professional services/transition team at NetSuite to help me. There are too many options at this point. I imagine we won’t use all of those reports. Quick Arrow had a lot less.
  • Mobile Capabilities – There wasn’t a mobile concept for QuickArrow. OpenAir has been beneficial for iPhone users for time sheet submissions. There is no app for Droid users yet. There are not a lot of users out there, who really know how to use it yet. Managers are not using the app for dashboards/reporting, etc. The field has been pretty quiet but they do really like the mobile app feature. They like not having to go to laptop to enter their time. That’s all we require of them – just time entry. We ran into some glitches - some of the time sheets submitted via iPhone did not get to the tool itself. That happened in one instance. I made QA aware of it. I am not sure what the resolution turned out to be.
  • There seems to be a lot more work in getting numbers correct. For example, we have a forecast report that we’d run out of QuickArrow, based upon calendar bookings - a feature that Quick Arrow had, but OpenAir doesn’t focus on that much. If I put 5 days on calendar for a specific resource, the forecast would automatically adjust. In OpenAir, it doesn’t support the same calendar view - it is not as automatic. You have to do booking on the calendar and adjust the rate and be specific about code that I was using, else the numbers would be inaccurate. The report is not automatic. It has to be cached every night. In QuickArrow, you could see changes automatically.
  • Had to do processes a little differently. There's more effort in QA.
Return on Investment
  • The biggest advantage is that we haven’t had to change our processes - we wanted to replicate what we were doing in QuickArrow.
Likelihood to Renew
6
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems. Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir. OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems.
Likelihood to Recommend
Users and Roles
230
Internal consultants – 150 Partners – 50 IT/back-office – 30 Partners’ needs are very similar to internal staff. They access the same interface. They don’t require anything different.
Support Headcount Required
10
We have distinct administrators for North America, Europe and Asia-Pacific, and in the U.S. are organized by BU.
Business Processes Supported
  • Time tracking/ timesheet management
  • Project management
  • Resource management
  • Professional services dashboards
  • Project accounting
Products Replaced
QuickArrow
Alternatives Considered
Oracle PAC professional services automation tool. SAP PSA product Our stated corporate technology direction is moving towards SAP long-term. Open Air is a stop gap for us. It was the easiest transition from QuickArrow since NetSuite acquired QuickArrow and time was of the essence. As such, we never really deep dive evaluation of Oracle or other PSA tools. We also felt that OpenAir was a robust package. At this point, integration to our CRM or general ledger/accounting systems were not super high priorities, so long as the package had the long-term capability and APIs that would allow us to integrate. We didn’t have any integration with Quick Arrow to our CRM or GL. SAP also has a PSA product but again, since time was of the essence, we didn’t do a deep dive. We are at least 2.5-3 years out from looking at that piece.
Implementation Details / Implementation Partner
  • Vendor implemented
Implementation Rating
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that.
Training Types Used
  • Online training
Online Training
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them.
Premium Support
Yes
We are on Gold customer support package which gives 24/7 coverage with a 2-4 hour response SLA
Support Rating
10
Whenever I have had a problem, they come back with an answer. There have been very few times where I’ve had to follow-up on a trouble ticket.
Reliability and Availability
10
We have not had any outages.
Performance
7
In Quick Arrow, I was able to look up skillsets, get answer in <5 secs. In OpenAir it takes longer – 15-20s.
Future Integration Plans
  • We would like to integrate to our financial system, Oracle PAC.
Integration with financials is critical to report information across all BUs and for invoicing customers. The lack of integration to our CRM is not such a big deal for us. We don’t have integration with our financial system today but we have the ability to do so with APIs. If we were to switch to the Oracle PAC module, the integration to Oracle Financials is already there with workflow automation. We would like to avoid integration work.
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