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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the …
Starting at $14 per month
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
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Emerging
$14
Cloud
per month
Growing
$23
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per month
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$45
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling, a Squarespace company Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
Reviewers rate Usability highest, with a score of 9.9.
The most common users of Acuity Scheduling, a Squarespace company are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.
The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.
Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.
From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.
Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.
High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.
Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.
Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.
Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.
Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.
Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:
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Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.
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Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.
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Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.
Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.
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Reviews
(26-46 of 46)Companies can't remove reviews or game the system. Here's why
December 07, 2019
Acuity Scheduling Review
Our business currently uses Acuity Scheduling to schedule clients for our spa service division.
- Acuity Scheduling is a very easy platform to set-up.
- Acuity Scheduling allows you to customize the layout of the scheduling page and add as many services that you have available.
- Acuity Scheduling also allows you to customize your email communication with clients.
- Acuity Scheduling allows you to set up your system to require credit cards to minimize no call no shows.
- The only area where I feel Acuity Scheduling could improve is when it comes to additional services. Clients are not able to schedule multiple services under 1 appointment. In order for that to be accomplished, I have to create add on's for all the additional services which can be very time consuming.
November 30, 2019
Acuity Saves Me Money, Headaches, and Gives Me Confidence and Peace of Mind. It's a Life-Saver!
Acuity Scheduling is the on-line scheduling service that my small business uses. I love it! I am a small business owner, with just 2 employees. My assistant and I are able to coordinate my schedule smoothly and effortlessly. Individuals can set up their own appointments, receive follow up emails, answer questions automatically that I need to reference on our calls, and when I receive their answers in my email inbox instantly. This service works flawlessly which means no headaches. It saves a lot of time for me and is convenient for my prospects, clients, and workshop attendees to use. My attendees can also pay me right away when they reserve their workshop slot, meaning one less task for my assistant.
- Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
- I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
- I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
- I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
- I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
- I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
- I would like to be able to have all of my schedule openings laid out for my clients. It seems that Acuity only offers part of my calendar even though I didn't check the box that says "show only __% of my calendar." I used to use that feature when I had fewer openings, but now I don't want it so I cleared that feature and disabled it. The calendar still doesn't show my clients all of my openings, and they don't always find what they are looking for. It has worked out fine, thus far, so I haven't complained.
- Everything else is marvelous!
- Maybe offer more types of payments like Venmo or Google Pay.
November 16, 2019
The appointment scheduler you need to try
Acuity is one of the most popular appointment scheduling tools used within the beauty and well-being industry for small business startups. It allows clients to automatically book treatments online and helps business owners to manage their bookings and sync with their Google calendars. It also works well with CRM’s, such as Zoho and Hubspot, and integrates well with Zapier, which allows you to link to even more tools.
- Optimize Appointment Diary: it allows you to maximize your appointment space once you have set up all your business settings and logistics.
- Organizes your business: It connects well with email marketing tools like Mailchimp and Constant contact, and connects with accounting management apps like Quickbooks.
- Automated communication: it sends out email and text reminders to customers, which can be switched on and off.
- Although it syncs with your calendar, the only one it does that with is Google, which is frustrating for those with Outlook and Office 365 calendars.
- It comes with a steep learning curve, as it’s not the easiest tool to set up if you’re totally new to scheduling tools.
- The intake forms that you can create for your customers to fill-in prior to their appointment have word limits in each section, which can be frustrating.
July 15, 2019
Simple scheduling for small teams
We wanted to make it easy for customers to schedule appointments and also to have balanced agendas to avoid overbooking or other scheduling problems. We like our Acuity allows synchronization with personal calendars and allows to provide specific links to specific types of appointments. Additionally, the free version allowed us to test it easily to the point of being sure of its value.
- Synchronization with personal calendars.
- Customize appearance.
- Custom links.
- Some of the good features are only available in the top premium package.
We are utilizing Acuity to manage client consultation times for a variety of health and wellness clients across the entire nation. It solves multiple challenges involved in developing, deploying and managing the backend for dozens of calendars - we can manage everything with one master login, while at the same time giving clients access to only their own information. We save dozens of man hours every week with this tool.
- Calendar management for multiple clients across multiple locations and time zones.
- Easy user management and calendar security features that meet client business objectives.
- Effective and efficient booking interface that doesn't get bogged down with extraneous features.
- Initial setup of the account takes quite a bit of time, and multiple menus, though new client accounts are much quicker
- If you're the account admin, you generally receive an email for EVERY single booked, rescheduled or cancelled appointment - unless you turn off ALL email notifications. It would be nice to have much better notification management tools.
- Booking page and email notification styling is very basic - it would be amazing to have more template options.
March 30, 2019
Acuity is truly EVERYTHING you need and more!
Acuity truly resolves the back and forth with my own clients, and it's great that prospects can just book themselves onto my calendar, no problem. I love that prospects can't book a call unless they answer a certain question/s that I require to be answered. The interface is fairly straight forward, and it loads so much faster than the other schedulers I've tried, which makes it so ideal for impatient prospects who access my booking page with their mobiles.
- Acuity's UI flows well for my audience and it is easy to book. I LOVE that it loads very quickly, that is KEY to a good scheduler.
- It's so easy to set up, and I can change my availability day to day without affecting the overall master hours I've set.
- I love the feature for blocking out some times so that people book in chunks, one after the other, not scattered throughout the day.
- The form feature that allows me to screen my audience before they book is so useful because it weeds out the ones who are not a fit for me.
- The feature for blocking out times to appear busier is very useful as well, it does look like I have very limited ability!
- I wish they had a lifetime plan. I'm tired of all these subscription plans.
Acuity is great! I'm an online teacher. I work as a freelancer. I used to spend a lot of time trying to organize my calendar and Acuity makes it so easy and straight forward. I can collect payments, schedule appointments, and leave clients the opportunity to change the time of their own appointment. This makes my life so much easier! This way, I can spend more time focusing on what I like to do.
- Flexibility - clients can manage their own schedule. Less work for me.
- Acuity works with clients from different parts of the world and the time of the meeting changes according to the local time.
- I can differentiate my products and I can offer packages or discounts.
- I can adapt the design and insert my logo and brand colors.
- Package function is only available in plans starting from $25 per month. Might be pricy for a person who hasn't got a big list of client yet.
- I like the design and I find the settings menu easy to navigate. Maybe the calendar design with available times could be improved.
March 26, 2019
Acuity is versatile, easy to use, and customizable
Score 10 out of 10
Vetted Review
Verified User
Acuity Scheduling has automated scheduling for our small business of instructors teaching off-site and at our location around the clock. We use it to schedule multiple classes with over a dozen individual instructors both at our place and at customer locations. It's flexible in that you can customize how things are done on different class types and customer service is prompt, professional, and top-notch...they actually help and don't respond with canned answers, which has become the norm for just about everybody else nowadays. It would be well suited to spas and/or hair salons where you need to schedule multiple professionals from a single admin tool.
- Customer service is knowledgeable, personalized, prompt, thorough, and friendly
- Customization for the way we use it
- Integration with other programs
- The ability to automate emails beyond one year (our customers only have to recert every 2 years so we have to use Survey Monkey)
Currently I send a link to Acuity to potential new clients to schedule their free consultation; this saves time emailing back and forth to find a date and time that fits into both of our schedules.
- Easy to use
- Easy to get the links
- Easy to sync with Google calendar
- Not the prettiest interface
- I like the look and feel of Calendly better
- Doesn’t feel as user intuitive, when a client cancels they should really be encouraged to reschedule
January 14, 2019
Acuity for agency use
It's very easy to schedule meetings with people for a time that works for both of you, and that integrates into both of your calendars immediately. It also integrates with Zoom, so you can automatically generate a meeting time & join link for the person you're meeting for a web video call.
- Choosing time zones & picking meeting times
- Integrating with digital calendars to make sure things are not forgotten after they're scheduled
- Integrating with Zoom
- Not asking for a phone number when you don't intend to give the person a phone call & want to do a Zoom call instead. (If it is, in fact, possible, as I can't figure out how to get it to stop asking for a phone number.)
- Asking questions/having people answer questions before they schedule a time slot.
December 07, 2018
Acuity Scheduling Review
I use Acuity Scheduling to schedule clients for coaching and to meeting with potential clients.
- Integrates with my online calendar.
- Reminds clients of meeting so there are not missed meetings.
- Makes updates to its software that are helpful.
- Integrate payments with waveapps.com .
- Linking Acuity Scheduling to iCloud calendar - I have had difficulty with that.
December 03, 2018
Acuity Scheduling is a Great High Volume Web Scheduling Platform
We use Accuity to book client facing calls with our advisors. It makes managing availability and maintaining accurate scheduling very simple. Before Acuity Scheduling, we had some other platform that was clunky for our clients to fill out online, was nearly impossible to make changes to, and didn't integrate with our CRM to further tailor messaging.
- Integrates directly with our CRM, ONTRAPORT so that our clients receive the appropriate communications before and after their appointments.
- Changing and adding availability is easy, which gives our advisors more flexibility with their schedules.
- It has a great interface for clients, which has increased our booking % rate.
- Not a lot of tracking (where are people falling out of the process and not booking)
- You can't add custom coding (mainly for tracking and remarketing purposes)
- The customization sections could use more flexibility for the admin.
November 23, 2018
An easy scheduling tool that works great
I love Acuity Scheduling. It gives my website viewers the opportunity to book an appointment directly with me which they use quite often. I also embed the link in my email signature and it saves a lot of time compared to going back and forth with people on when they can meet. It's a well-designed software and works great. I have it synced with my Google Calendar and that works perfectly.
- Easy integration with Google calendar
- Easy to use and set up
- Very configurable for multiple meeting types, lengths, etc.
- I wish it would automatically invite the attendee on the same calendar entry that shows up for me. They can add it to their calendar, but it isn't the same one.
- When I cancel a meeting, I wish the notification that was sent to them was different than the one if they cancel it.
November 05, 2018
Acuity Scheduling is the way to go
Acuity helps us offer a variety of services to our clients, who can easily schedule online. Compared to the other systems we tried (roughly 2-3 others), we found it to offer more features (and better support) for the price.
- One strength is that it is fairly intuitive to set up. We tried some other systems and they were WAY too complicated compared to AcuityScheduling.
- Customer support is awesome; professional, responsive, and thorough. They seem to genuinely care about my business and try to make it fun.
- They are constantly upgrading and working on improvements to the system, including new features. They are always open to suggestions about what other things would be helpful or what I need.
- There is no perfect system and it's hard to find things to criticize here, but I'd like to see a more graphic interface (e.g., with more of a card view than a drop-down view) so services can be featured more prominently.
- I'd love to have greater flexibility in terms of classes and events (and how these are paid for).
- It would be great to offer integrated CRM and e-mail marketing functions so that clients who schedule through the system can receive follow-up promotions, birthday greetings, and coupons, etc. (And maybe they have this and I just don't know about it).
September 25, 2018
Acuity is a Good Solution for SMB's
Acuity, despite not being intended for enterprise use, is being used by our organization to schedule some appointments. We do not have a fully integrated scheduling system for the health system. Instead, we use tools like Acuity to schedule and manage appointments with patients in certain service areas. It helps us track how many appointments we're scheduling via Marketing Qualified Leads, and then helps facilitate follow up as well.
- Appointment scheduling
- Calendar sync
- Online booking
- Online payments
- Recurring Appointments
- Confusing backend for users who manage the appointments
- Could have more direct integration. Currently integrates through Zapier.
Acuity Scheduling is being used by my company, Hatchbuck, and for a side project, I work on whenever we need our new clients to schedule a time to have a one on one for introduction and onboarding to our application. Scheduling things on its own is a challenge when you're trying to juggle between your available time slots and a client's available time slots, but Acuity Scheduling does a great job of displaying just enough information so the client and user can easily maintain and avoid double scheduling any appointments.
- Acuity Scheduling has a simple view layout of seeing available times available to schedule a meeting.
- Great integration with Google Calendar.
- Overall, the platform is very simple to use.
- I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
- I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
June 20, 2018
Acuity helps us stay in control of our schedules.
We use Acuity in our Sales and Customer Support departments. We really like that customers can schedule their own demos and training sessions but are limited to the schedule and number of sessions per day we set. We're able to have profiles for each team member and set up multiple product lines for customers to choose from. It's very easy for us to edit our availability and to make manual appointments if necessary. There are lots of settings to choose from to customize it. For example, we might have multiple slots open per day, but we can have it set to only allow one appointment so the other slots disappear when someone books one. We also have it set to not show slots for the next day so we always have at least 24 hours notice before something is booked. Those kinds of tools help us offer tools to the customers without feeling at the mercy of high demand for any particular day/time. I also really like the confirmation emails that go out to the team member and the customer after making an appointment. From the email, the customer is able to reply to us, reschedule or cancel if necessary. It also integrates with iCal.
- Makes scheduling easy for customers with multiple options for times/products/team member.
- Is very customizable for our team. The settings give us a lot of control.
- Integrates with our calendar and keeps good records of who has booked appointments.
- More integrations would be nice (particularly Slack and Groove).
- It would be nice for clients to have the ability to request a custom time slot from the scheduling page. If a customer can't do one of the regularly scheduled slots, they currently have to communicate with us outside of Acuity about a date/time and then we have to go into Acuity to set a custom appointment.
June 14, 2018
Best Scheduler for Solopreneurs!
I use Acuity Scheduling for all of my scheduling needs. It saves going back and forth in syncing calendars and greatly increases my productivity.
- It helps clients set up interviews
- It syncs with my online calendars
- It enables me or clients to cancel and reschedule appointments
- It now has a generic landing page for each of my appointments.
- Because the landing page is generic, I can't customize it for each type of appointment unless I upgrade
- It's a minor point, but the notification system could be improved somehow to remind me that I need to block off appointments I made on my online calendar so that clients don't book me and I turn out to be not available.
- Set up could be a bit easier. It took some time to get the settings right.
March 02, 2018
Acuity... oh my heart be still.
I'm a solo-entrepreneur. I use acuity for booking in casual networking chats, client sessions, and potential client calls. Acuity is ALWAYS rolling out new features as if they'd been reading my mind. The forms you can attach and require for an appointment are on point, you can now make yourself appear busy (they'll hide random appointments times for you), and you can customize a whole host of reminder emails. LOVE it.
- Forms attached to appointments
- Customizing availability, time between appointments
- Able to have many different appointment types with specific links to each
- Would like to be able to approve/decline an appointment after reviewing the form/application. Currently all appointments are immediately booked into my calendar. Would be a nice feature to be able to turn on for specific appointment types.
January 31, 2018
Why I Love Acuity Scheduling
I use Acuity Scheduling to manage all my client bookings and onboarding documents.
- Acuity is so intuitive and easy to use. I can create new programs, packages, and coaching sessions with ease and efficiency.
- I love the way Acuity interfaces with my WordPress website. Any changes I make to my Acuity account are immediately visible on my website.
- My clients find it really easy to book their sessions from my website and love the reminders and other automated emails they get.
- It's asking a lot but I would love if I could have different products available in different currencies, but I don't think anyone offers this!
- To be honest, there isn't much that I am missing from Acuity.
September 05, 2017
Not just a booking system, it helps streamline your business too!
Acuity Scheduling is being used across our whole company to schedule appointments with clients, potential clients, and guest experts that we interview. It helps us streamline clients' bookings, eliminating the needs for back and forth emails, while helping clients check availability in their time zone for a client appointment. It allows us to streamline payment for client sessions through PayPal integration.
- Creating packages of sessions for clients, and billing for these, while allowing the client to book a specific number of sessions. I particularly like the flexibility Acuity Scheduling provides to create different packages that fit our clients' needs.
- Emailing both client and coach once session is booked, and sending a reminder, hence ensuring that clients are showing up for pre-booked calls, even the "free" ones.
- Synchronising with existing calendars to ensure that coaches are not double booked.
- Creating coupon codes to apply discounts for a specific number of time or amount of time.
- Selling not only single sessions, but packages of sessions, and products.
- I would love the ability to create different shops in Acuity Scheduling, which is currently not an option, so as to be able to use the same account across different businesses we're running.
- I would love a plan which considers not only the functionality of the tool, but how many times we use it per month, so as to offer discounts when we perhaps have only booked a few appointments during a certain month.
- I would love the option to have people booking an appointment fill in a form, and send it back, before being given the access to the scheduling page. Otherwise they can still book and appointment and not send back the information we need.