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Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.373%
- Deduplication and file compression (325)7.272%
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
Reviews
(1-25 of 243)Companies can't remove reviews or game the system. Here's why
May 02, 2023
Unitrends Saves the Day!!
[Unitrends Data Center Backup and Recovery] is used across our entire organization. We back up our entire VMware environment, along with several stand-alone Windows servers We ultimately decided on Unitrends because of the ease of backing up our entire organizations servers, which is a mixed environment. It also offers the ability to long-term archive storage which can be roomed and stored off-site. With the combination of being able to backup all of our different servers, the flexible schedule of backups and long term archive it was the best deal we reviewed.
- Unitrends makes backing up VM's extremely easy, configuration is simple. In fact it will allow you to set up a policy that automatically backs up existing and any new VM's. The feature that allows it to backup any new VM's being created is fantastic since you don't even have to think about setting up a backup routine on the new server!
- Unitrends does allow for entire server drives down to file level restores.
- Unitrends has the ability to create Archive back ups that you are allowed to remove the physical drive and insert a second set of drives and run the archive routine again. Very clean and easy to use and setup. In our configuration we had to buy the second Archive appliance, but it works flawlessly with the primary Unitrends. Very much worth the investment.
- When attempting to do a restore, it is a bit clunky on the process. While when it is completed it does work, but kind of confusing, especially on your first attempt.
- We had to back up not only AD servers, mixed environment of stand-alone and VM's we also still had Netware servers that required a backup. It was a bit more tedious setting the Novell servers up for backup. A cleaner install for Netware would be nice, but not sure how big of an issue that will be since it is less used (Netware).
- Unitrends and VMware work well with snapshots, but it needs to be emphasized that in some instances you need to REMOVE any existing snapshots of a server before you do different tasks, or it will not work at all.
March 28, 2022
Unitrends UB software lets you sleep at night
We have the Unitrends UB software deployed as virtual machines at two locations. I backup critical servers offsite to each location. We have multiple backup types in play, from Exchange databases, bare metal restores, and file based backups running daily. We also backup monthly to the RXDA device. Restores are fast and job management is as simple as I could hope for.
- File level recovery is fast and easy to browse files granularly.
- Job deployment is quick and the job calendar is very helpful to review and plan.
- The gui is intuitive and easy to use.
- The customer support has been the best of any different services we subscribe to.
- Managing disk space is a bit difficult but rarely an issue.
- Logs are a bit cryptic but are full of useful info when you learn how to read them.
- The agents need updated a bit more often that I want to.
December 20, 2021
Unitrends - Reliable and efficient backup solution
We use Unitrends Data Center Backup and Recovery for all our backup and disaster recovery needs. We use Unitrends for the whole organization. We backup 9 Windows servers. We also have cloud retention through Unitrends for our mission-critical files and SQL database. Unitrends has been a truly set it and forget it backup solution without near as much interaction needed as previous solutions I have used. Email reports are to the point and don't overload my inbox for each backup, but give me a summary that I can glance at and tell in just a minute if all backups were successful.
- Easy setup
- Easy job setup
- Easy restore
- I find it difficult to see how much space each backup is taking
- Way easier to just set up to backup files on a device instead of the whole device without getting a warning message
December 05, 2021
Unitrends' backup solution saves me 1-2 hours per day.
We backup all of our virtual servers and file shares, sending our critical information to their DRaaS.
- Support! Whenever I have needed help, I've received it immediately or promptly.
- It just works. Isn't that the best part of a backup solution? I never have to think about it.
- Recovers from a failed backup usually without intervention by triggering a full backup.
- Costs less than similar solutions.
- Scheduling UI becomes difficult to edit when the schedule is busy.
- Updates are not applied automatically.
December 02, 2021
Unitrends - a no brainer for backup and recovery!
We use our Unitrends backup appliance to run nightly backups of all our production servers. These servers run a wide range of services including Hyper-V, Exchange, SQL, and basic file shares. We backup bare metal installs as well as VMs across four branch locations. Our Unitrends backup appliance solves our problem of having safe, reliable backups available in the event of a disaster recovery scenario.
- Easy to use UI
- Reliable backups run on any schedule
- Dynamic system that can backup virtually anything
- Sometimes the UI can become unresponsive and clunky
- The purchasing process is somewhat difficult, using a 3rd party
- Notification process of new updates available
September 20, 2021
Hassle-Free Backup and Recovery System for Everyone
We’ve been working with Unitrends Data Center Backup and Recovery mainly as our server backup
system and we used it for datastore replication, archive, and instant data recovery
as well. Unitrends Data Center Backup and Recovery works well with multi-domain controllers, and it helps
to separate the main storage and other critical software and run smoothly in
different servers. A trusted backup system is a must when it comes to financial
data and Unitrends Data Center Backup and Recovery always delivers good results without fail. Unitrends Data Center Backup and Recovery virtual appliance helps to back up by running on a completely virtual
environment. Their user interfaces are pretty simple, and it's deduplication
allows us to restore lots of older backups as well.
- It has fully automated and customizable dashboards that can run with less administrative attention.
- It should be able to run on virtual machines or be deployed as a virtual machine within MS Azure or AWS.
- It's AI-based ransomware detection helps to understand data characteristics and alerts for ransomware attacks.
- Automated failover and copy data management security are only available with the 'Enterprise Plus' plan.
- More flexible subscription plans would be helpful for small to medium businesses to use their services.
- It feels like data recovery takes a bit longer to process and there wasn't an option to restore them to a different drive.
May 20, 2021
Reliable, powerful, and expensive
Unitrends Data Center Backup and Recovery backs up our primary servers only. The cost per megabyte is too high to back up all of our PCs. Backups are kept on site (we don't use the cloud). We have replication going to a separate facility that we own. We also use the archive device to copy backups to hard drives that can be removed from the main facility.
- Automation backup schedule
- Speed of backup
- Speed of recovery
- Complication of navigating the user interface
- Frequent backup problems on client servers (errors)
- Frequent updates to install
May 19, 2021
Unitrends Recovery Appliance long term use.
We use our Recovery applicance on a daily basis to backup all data company wide. With the addition of a TBU our offsite backups are covered and we are able to keep all data in-house.
- Both file level and VM level are handled.
- Recovery is simple.
- Minimal impact to system performance.
- We have an 8016S appliance and I wish I could add more hard drives to it easily.
- The menus could be more intuitive for less experienced users.
May 19, 2021
Unitrends in the Workplace
As a reseller we aim to use the Unitrends devices to address specific backup and recovery needs for different styles of business. Currently with a lot of different businesses having transitioned to a hybrid model for their infrastructure, the Unitrends device does well in addressing a local and cloud backup need for different situations.
- Recovery speed.
- Easy to use portal.
- Reporting.
- Specific data set limitations (novel in particular).
- Up until recently - channel partnership deal registration and communication was very poor.
- Device price (has been better).
Unitrends is being used as our primary backup application and key part of our DR and BC plan. It currently is backing up all our on-prem servers and important workstations. We use it across the entire organization and backup approximately 70 different machines. We were able to sunset our tape backup (a very manual process) and keep our data safe in the Unitrends cloud as well as on the recovery appliance itself.
- Easy to deploy.
- Reporting.
- Managing jobs.
- The recovery of specific items on file level backups can be tedious to find.
- Support by phone.
- Better logs for why items failed.
May 19, 2021
Good for entry but doesn't scale
It is our primary backup solution. Multiple infrastructure machines back up to the Unitrends including file servers and DC's.
- It's relatively easy to use.
- It's all in one.
- Not very good support for Red Hat VMs.
- Our file server incremental back ups were failing for weeks and we didn't know until we went to restore something. The system indicated successful incrementals were done.
- Not easy to expand the existing storage without buying a whole new appliance.
May 18, 2021
Unitrends Make Life Better
We are currently using Unitrends as the backup and recovery for our on site servers. We have two domain controllers, an app server, a network attached storage server, and a server that runs some other service critical software. It gives us a trusted backup and recovery ability that we didn't have in previous products that were used. Being able to restore down to a single file was essential for us to have for some departments, such as finance, in case there was ever an issue with any data loss. We also have a secondary device that copies of the backups are stored for redundancy in our backup and recovery solution.
- The setup of the device is very straightforward and simple. It's not confusing when configuring the backup device.
- Adding assets to the system is very easy. The Unitrends agent that enables the backup of devices is simple to install. Once it is installed, you move on to creating a job for backing up the asset, which is also simple to setup.
- Looking at the whether backup jobs are successful has a well laid out UI. You can filter by almost anything you want to find specific jobs or assets to check on the backups that were made.
- Errors on backup jobs could be more clearly explained. As the administrator of the device for my company, I often don't know what caused an error, and can't tell from the error information what happened or caused the error.
- Updates of the devices should have an automatic option. It takes to much time to do an update to the devices if updates haven't been maintained.
- Shutdown and restarting the device should be available from the main UI screen to eliminate some time when doing updates or if you're doing some maintenance on the device.
We use a Unitrends virtual appliance at our company to back up our entire virtual environment, all VMs. The user interface is pretty intuitive and the deduplication allows a lot of historic backups to be stored.
- Ease of use.
- Reliability of backups.
- Restore options.
- Better and easier removeable drive options for manual off site backups.
- Faster recovery times.
- More failsafe prompts to prevent overwriting existing VMs upon restore.
May 16, 2021
Trusted and useful product.
We use Unitrends Data Center Backup to backup our internal servers with image-level backups every night. This helps us to feel secure in knowing that we have a backup of our information just in case.
- Nightly back ups of servers.
- Image level back ups.
- Straightforward restoration of back ups to servers.
- Speed of restoration when restoring a server that has crashed.
- More detailed report if any issues occurred during back up.
May 14, 2021
Unitrends, it has really improved
Unitrends is used for backing up our on premise data across the organization. The primary function is recovery of lost or accidentally deleted files from our file server. In the event of an environmental disaster it creates offsite and cold copies of critical data and infrastructure. If a server were to become corrupt we could rebuild it from a backup vs having to start from scratch.
- Centralized backup management
- Easy cloud integration
- The new interface is very user friendly
- Better Active Directory integration
- More storage options
- Faster customer support
May 13, 2021
Good fit, reliable performance, decent value
We use our Unitrends Backup appliance as our primary backup tool for the entire school/business.<br>We do nightly backups of critical data as well as daily backups to external media that is shipped off-site weekly (on a 4-week rotation).<br>It's used for DR and for individual file recovery as needed.
- Reports are helpful for general monitoring.
- Adding new assets is simple.
- Interface is fairly intuitive.
- Mostly "set it and forget it".
- Error detail reports are still fairly cryptic.
- More options for reporting format would be nice (graphs, charts, etc).
- 3rd party cloud storage options would be welcome.
Unitrends Cloud Backup is reliable and automatic. Daily reports detail local and cloud backup jobs, and alerts of potential problems. Their recent addition of threat analysis of file changes between backups makes it even better.
- Broad support of Operating Systems.
- Native support of Hyper Visors.
- Some important functions are difficult to find or nonintuitively placed.
We currently use Unitrends as our main backup appliance/system both at our main office and as replication target at a branch office. We use it across the entire organization and have had no issues besides minor instances, of which their support staff quickly resolve for us. It allows us to back up our entire file server, various servers, exchange database, and everything else in our environment that's needed.
- Very intuitive interface and admin console.
- Quickly restores backups to intended targets.
- Compression is great which allows for more space to be utilized.
- Instant recover quickly gets a server back up for temp purposes.
- Frequency of updates.
- Sorting of some columns/sections could be better.
- Helping admins better understand differences in back up schema.
May 10, 2021
Unitrends Support Wows Customer!!
Hands down, Unitrends Support is the best in the business. Over twenty years in the industry and I never cringe reaching out to Unitrends Support. They are always kind and knowledgeable, getting to the root of an issue with expediency. The product is easy to use and rock solid reliable. There was no buyer's remorse with this purchase. We are very pleased.
- Ease of use.
- Top notch support.
- Reliable backups and recovery.
- Granular options.
- No suggestions for improvements.
May 06, 2021
Insurance for the Data you Need
[All employees are using Unitrends Data Center Backup and Recovery as] our servers are backed up both locally, and via cloud. With Covid and working from home the cloud backups have played a major role in ensuring all important documents are readily available in the event of any issues at the hardware level.
- Setting up the Backup Process by User
- Browsing the Backup Files
- Restoring the Backup Files
- Restoring user files to another directory
May 06, 2021
Long time Unitrends customer and it is one of the best and easiest to use comprehensive DR solutions
We use Unitrends in order to meet all of our business continuity and disaster recovery needs. We back up all of our virtual servers and network storage using the Unitrends Backup Appliance and we replicate our critical servers to the cloud. We haven't had a disaster but in DR testing we have been able to easily bring up our critical servers. We also periodically test restoring servers and can restore a server in less than 15 minutes using Unitrends. It has also saved our users a few times in that we have been able to recover deleted files quickly and easily as long as they were backed up.
- Quickly restores servers and recovers files.
- Easy to use and excellent customer service.
- Having the piece of mind that we have off site DR is wonderful.
- We receive daily reports of the status of all of our backups.
- As a long time customer, the product has only gotten better and easier to use.
April 29, 2021
Unitrends has been a valuable asset protection tool
We use Unitrends for our enterprise backup solution. It is used to backup servers at our primary data center as well as a few servers located in other places. This allows us to perform server backups and replicate them to a secondary data center.
- Allows for backup of physical and virtual servers.
- Performs database backups where SQL server is involved.
- Allows recovery of an entire server or individual files as requested from users.
- After recovering files to a CIFS share it is not easy to delete the files after you are finished with them.
- Inside the backup and restore dashboard some of the options are named similarly and it can be easy to confuse them sometimes (Recover files vs. File Level Recovery vs Instant Recovery).
- It can sometimes take a while for replication to complete but that is influenced by the connection speed.
April 26, 2021
Solid backup that let's us sleep at night
Unitrends MSP is used across our entire client base. We manage multiple Unitrends appliances with local and both private and public cloud-based backups. The application provides management and reporting across our entire client base and saves considerable time over accessing each client's appliance individually. That lets us provide better service to our clients and saves us time and money.
- Integration with Kaseya VSA
- Single "pane of glass" management across [the] entire client base
- Outstanding customer support, very responsive
- Good value for features
- Intuitive interface, easy to use and manage
- More details and options on alerts
- Better reporting. more logging information
- More control over restore options
[Unitrends Data Center Backup and Recovery] was used across most of our IT infrastructure as basic Backup and Recovery.
- Not a huge learning curve
- Fairly good UI
- Client agent was not resource-intensive
- Sadly, [we] had a HUGE need for [the] daily administration.
- Our appliance was not super-stable and would hang and crash often requiring a restart.
- Reporting could be better, there were some more useful things in the old UI that were not apparent in the new one.
April 26, 2021
Great product so far, waiting for full deployment.
[Unitrends Data Center Backup and Recovery was] used to replace our Datto backup appliance to backup files, physical servers as well as VMS. [Unitrends Data Center Backup and Recovery addresses the same issues the Datto appliance did but provides some additional features that give me a better feel of management and security. The coronavirus delayed our implementation but we are going through the deployment now and have experienced some issues. Support so far is [being] helpful and working to resolve the issues we face.
- Ease of use
- Clean dashboard and analytics
- Simple installation
- Issues with deployment
- Better value for what was paid