What users are saying about
8 Ratings
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Top Rated
182 Ratings
8 Ratings
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Score 8.9 out of 100

UserTesting

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Top Rated
182 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Maze User Testing is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Maze

100%
1 Rating
9.1

UserTesting

91%
101 Ratings

Likelihood to Renew

Maze

N/A
0 Ratings
9.1

UserTesting

91%
4 Ratings

Usability

Maze

N/A
0 Ratings
8.7

UserTesting

87%
89 Ratings

Support Rating

Maze

N/A
0 Ratings
8.2

UserTesting

82%
96 Ratings

Implementation Rating

Maze

N/A
0 Ratings
9.1

UserTesting

91%
2 Ratings

Likelihood to Recommend

Maze

Suited for:- I think that this software is a must-have for any experience or product designer that needs validation from any audience - Designers that rapidly prototype with Figma- Designers looking to establish an inexpensive way to deliver on user testingLess appropriate for:- If you are looking for a survey replacement this is probably not for you even though it does that quite well, simply due to the cost. Google Forms would be a more fiscal choice.- Marketing visual designers who are adept at visual builder tools (WebFlow, Divi, Elementor, etc) with A/B testing ability would probably find other products more valuable.
Bryce Thompson | TrustRadius Reviewer

UserTesting

Well-suited scenarios for using UserTesting include running comparative user tests between two designs, products experiences, running surveys, asking users to perform a specific task, and then observing how they do it to draw out insights on how to make it simpler and easy. Probably UserTesting is not best suited for doing moderated users test, and running user tests with your own users also one needs to check how many user testers are available in their desired cohort which they want to target.
Anonymous | TrustRadius Reviewer

Pros

Maze

  • Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders
  • Figma integration with user testing software is about as fast as it gets
  • The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes.
Bryce Thompson | TrustRadius Reviewer

UserTesting

  • Creating interview clips is simple. The video cutting software is easy to use and lightyears ahead of competitors like UserZoom.
  • The pool of participants is large in the US (likely the highest amongst competitors). This makes recruiting for my studies really quick and allows me to go for some segmentation and detail in who I target in my sample.
  • Chat support is responsive and helpful. It's nice to get connected to a customer care agent quickly and they almost always serve you with a solution to the issue.
  • The feature set of User Testing is constantly growing and getting more refined. I appreciate the ability to card sort or launch other types of methods.
Anonymous | TrustRadius Reviewer

Cons

Maze

  • I think how they are trying to upsell you into different features is odd. Like customizing the welcome screen is not a feature I want to pay for personally.
  • Depending on the complexity of your Maze, be cautious of load times for your testers.
  • The reporting has come a long way from a year ago, but I still find myself having to synthesize my own report based on the Maze report to deliver to stakeholders.
Bryce Thompson | TrustRadius Reviewer

UserTesting

  • The organization of the work spaces/dashboards could use some work.
  • I don't feel as supported as I used to from a customer success perspective. I used to have dedicated, go-to professionals to reach out to about my account who knew my project context, account history, etc. Recently we've been pushed into general support pools, and it doesn't feel like my account gets any personalized attention anymore.
  • I would like to see a more refined experience for collaborators - the test plans I share with them are plain text/hard to read.
  • Would be nice to be able to conduct focus groups using this tool.
Anonymous | TrustRadius Reviewer

Pricing Details

Maze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Maze

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 9.1
Based on 4 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

Maze

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 8.7
Based on 89 answers
It was a little confusing at first, but once you get the hang of it, it becomes second nature. In fact, the more tests you run, the more confident you get with the system, creating a virtuous cycle in which your testing gets better while your efficiency improves. I had no problems training my staff and colleagues on how to use the tool. Even non-designers were able to use it with ease eventually.
Anthony Rezendes | TrustRadius Reviewer

Support Rating

Maze

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 8.2
Based on 96 answers
Support is pretty responsive via a chat or email. The knowledge base on the website is pretty straightforward. I didn't really have a big challenge when using the platform initially. There is no learning curve per se, you choose what user testing you want, select your audience, choose the payment and off you go
Anonymous | TrustRadius Reviewer

Implementation Rating

Maze

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 9.1
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Maze

UserTesting
  • Expensive
  • Not as modern a UX as Maze for contributors, stakeholders, and testers
  • No integrations with modern design stack since I last used it (over 2 years ago to be fair)
Lookback
  • The reporting is way under-par what Maze is able to deliver
  • No downloading of a chrome extension to get responses
  • The video playback is not as important as getting a high volume of testers
Google Forms
  • Not able to embed a Figma prototype side-by-side
  • No meaningful user testing reporting
  • User experience for testers has basically stayed the same for 9 years
Bryce Thompson | TrustRadius Reviewer

UserTesting

Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.
Alex Jones | TrustRadius Reviewer

Return on Investment

Maze

  • I think we user-tested 60 participants for the cost of a Maze and HotJar subscription when it would have cost anywhere from $20-$50/participant
  • I went on vacation, and when I came back, I had a user test report waiting for me to deliver to stakeholders
  • Anyone that uses this saves themselves hours in their schedule each week
Bryce Thompson | TrustRadius Reviewer

UserTesting

  • Increased speed and volume of research. We get to do three times more studies than before.
  • Reduces to almost zero the time that researchers dedicate to recruitment for most B2C studies, allowing them to focus on more important tasks.
  • Improved performance of our products - feedback is getting better and better over time.
Anonymous | TrustRadius Reviewer

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