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UserTesting is the ultimate time-saver for all kinds of research projects
January 16, 2024

UserTesting is the ultimate time-saver for all kinds of research projects

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

My team uses UserTesting to conduct moderated and unmoderated usability testing and interviews. The platform solves for not having to manage your own recruitment and incentivization processes. It also helps with the recording and analysis process post-facilitation.
  • Recruitment (broad and vast panel audience)
  • Incentivization
  • Fast-paced and smooth end-to-end delivery
  • Recording
  • Transcription
  • Inviting team members to observe live or asynchronously
  • AI-powered Sentiment Analysis
  • Managing clip snippets
  • Cross-timezone scheduling - On the participant scheduling page, it always defaults to Pacific Time (PT). If participants don't notice this and miss my instructions, they'll go ahead and schedule in PT, even if they're in a different timezone, resulting in having to reschedule their session, which is very cumbersome and time-consuming.
  • Duration of Sessions - You only offer pre-set durations, such as 30 mins and 60 mins, if I recall correctly. Please allow us to select our own durations, such as 45 mins. Also, once the "timer" is up, Zoom just ends the session automatically, which is problematic when often times the sessions go over the allotment, resulting in an abrupt ending.
  • Boost in productivity
  • Time saved on research operations (ops) activities (e.g., recruitment, scheduling, confirming, and incentivization processes)
  • Time saved on compiling participant information through exporting excel files (e.g., demographics, psychographics)
I appreciate that UserTesting support team is ALWAYS available via chat online. I've had a seamless experience and they usually respond quickly (under 3-5 minutes). Even at times, when they couldn't provide an answer right away, they would always follow up via email within the day. Thank you to the entire team for an excellent service!
Overall, it's very intuitive to use the platform. However, there is room for improvement when it comes to setting up a test plan. However, when the test plan gets really long, the text boxes all blend into each other, making it difficult to distinguish the question/response types. I suggest visually differentiating question/response types (verbal, written, ranking, etc.) through different colours and/or shapes.
UserTesting has enabled my team and me to do fast-paced iterative testing on both prototypes and live sites. I have benefitted from a fast turn-around of sessions and even if sometimes the quality of the sessions or feedback is is subpar, I can still easily replace those sessions with just a click. Due to the vast panel audience, I am able to target audiences with specific psychographics and needs.
UserTesting is superior because of their vast panel, speed, and intuitiveness.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

UserTesting is the best tool I've worked with for facilitating any research projects - ranging from discovery to evaluative research. I appreciate that it offers a variety of methods, beyond just usability testing. It also includes newer features like card sorting and tree testing. By integrating these features, it negates the need to use another tool such as OptimalWorkshop for which your team may not have a license.