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We use Zoho SalesIQ mainly to provide support to our clients and their users on our web-based application. This is primarily used by our …
Starting at $0 per month per user
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What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used…
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Pricing
Free
$0
Cloud
per month per user
Basic
$10
Cloud
per month per user
Professional
$17
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/salesiq/pricing.ht…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
New & Improved Zoho SalesIQ 2.0: A quick demo from Codeless Bots to Website Visitor Tracking & more
YouTube
Zoho SalesIQ - Dialogflow demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle.
Zoho SalesIQ can be used by businesses of all sizes across all industries.
Zoho SalesIQ offers:
A detailed list of visitors sorted based on the criteria that matter to businesses
A codeless website chatbot builder used to build a chatbot for websites without writing a single line of code
In-built audio call and screen share features to solve complex queries
Proactive chat triggers to reach out to customers at the right touchpoint
Instant messaging channels like WhatsApp, Instagram, Facebook to bring all customer communication into a single dashboard
Zoho SalesIQ Features
- Supported: Visitor Tracking
- Supported: Codeless bot
- Supported: Scripted bot
- Supported: Live Chat
- Supported: Audio call
- Supported: Screen share
- Supported: Lead scoring
- Supported: Chat routing
- Supported: Proactive chat triggers
- Supported: Profile enrichment
- Supported: IP blocking
- Supported: Internal chat
- Supported: Instagram integration
- Supported: Canned responses
- Supported: Typing preview
- Supported: Chat supervision
- Supported: Profanity management
- Supported: Agent mobile app
- Supported: Mobile SDK
- Supported: Chat translation
Zoho SalesIQ Screenshots
Zoho SalesIQ Video
Zoho SalesIQ Product Tour: Customer engagement platform
Zoho SalesIQ Integrations
Zoho SalesIQ Competitors
Zoho SalesIQ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Zoho SalesIQ starts at $0.
The most common users of Zoho SalesIQ are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(40)Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
August 02, 2021
Avoid Unless You Have No Other Options
We used Zoho SalesIQ because we were using Zoho CRM and we wanted to understand on-page user behavior. We wanted to track where users were coming from, how they were perusing our website and other activities. We would sometimes use the chat function when we had a trained team and a captive audience. It allowed us to get all of this information, as well as send information through Zoho CRM and Zoho Forms to have everything speak together.
- Tracks user behavior
- Identifies users through multiple sessions
- Easy to set up
- Easy to edit certain things
- Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
- Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
- Not always the best at identifying similar users across different browsers, devices, etc
June 04, 2021
Zoho SalesIQ as a full-fledged business solution.
We tried to provide our sales team better access to customer statistics with Zoho SalesIQ, and this allowed them to view basic site traffic. We were able to follow each consumer around our site as they went about. We were able to communicate with each consumer and personalize the dialogues to each lead because of this functionality. This is really beneficial to our organization.
- It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond.
- UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site.
- Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system.
- Unfortunately, Zoho SalesIQ free edition only has a few features.
- It cannot tell us when someone visits our website through a mobile app.
- The time it takes to acquire the results of an inquiry might be a bit excessive at times.
Zoho sales IQ is an excellent tool for providing real-time live chat support and sales assistance on the website. When website material is unable to answer all of user's question, live chat provides a solution by listing to their question in real time. We need to learn about our customers behaviors. This function is made very straightforward and easy to execute with sales IQ.
- A fine match for the company needs and incorporation.
- Customers visibility on the platform and their behavior.
- The amount of time spent in a given location.
- It is extremely simple to use, with numerous manuals and instructions on how to apply every company.
- The online chat feature is extremely beneficial to us an organization.
- The reporting capabilities should certainly be enhanced.
- Data is destroyed when the device fails or you switch to another screen.
- It was a bit difficult to set up.
November 24, 2018
Integrated Visitor Tracking and Chat
We use Zoho SalesIQ to provide live agent access and live website visitor monitoring. It is used on one of several websites that we have. It is useful for providing information on live visitors, especially on ones that we have had previous contact with, that are in our Zoho CRM system. So we can track what customers and prospects from our CRM are on our site, for how long and what pages they viewed. In addition, we use the live chat widget and multiple agents monitor that, both from desktop and mobile.
- Live visitor tracking
- Tracking of CRM contact behavior on website
- Live Agent Chat
- Login expiry is frustrating....but I do understand the need for security. I find Zoho's approach frustrating sometimes...
- Chat Widget could take a page from more advanced offerings like Intercom.io
- Limited customization and older look and feel of the widget
We are a B2B company that supplies corporate gifts to large organizations based in India. We use Zoho SalesIQ in sync with Zoho CRM. Through, this we are able to intelligently support and track all visitors to our website. We are able to achieve our goal of a 360-degree marketing to them because of Sales IQ. The way we use it, is that we know what pages anyone on our CRM has visited. Hence we know their interests. Also, any new user who may visit the site is encouraged to chat with us and they instantly get added to our CRM. We are still to explore the advanced features that come with Sales IQ that allow a lot of automation.
- Synchronizing with CRM
- Automation
- Customization based on customer behaviour
- Visibility of customers on the site and their actions
- While their support is good, it would be helpful if they could do some part of the configuration for us. They don't. They only tell us how to do it.
February 17, 2017
My ups and downs with Zoho Sales IQ
We use the plug in to monitor our sites and see how people interact with them and make changes to enhance the user experience. We also use the live chat function so that people can interact with somebody in real time. It is a good way of dealing with two big issues for us.
- It tracks people's behaviour on our site.
- It remembers IP addresses so we can see if we are getting repeat visitors and we can see how long they spend in different parts of the site.
- The live chat function is very useful to us as a company.
- As with all Zoho products what lets them down is the support system they have. You rarely get to speak to somebody straight away and you don't always get a resolution either. I have submitted online requests for assistance before and never received a call back which is ironic considering the live chat function is something their software does particularly well.