Item: 8x8 Work
Rating: 10
Author: Christian Eby

Use Cases and Deployment Scope

We use the 8x8 auto attendant and call que system to properly direct clients based on the DID they call, options they select, and time and day of the call. The system is easy to setup and can be modified quickly and efficiently by whomever is assigned the proper permissions. End users can operate the system without having to have any special knowledge about the setup, and training is quick and simple.

Pros and Cons

Call Routing
Visual Voicemail
Mobile Phone App
Deskphones

Cost of Advanced Call Analytics
Outbound text messaging from a single DID for very small offices.

Return on Investment

Increased internal support personnel mobility lowers cost of staffing when multitasking is required.
Proper call routing raises my client satisfaction by sending calls to the correct personnel.
Visual voicemail lowers the time it takes to respond to my clients by preventing the need for multiple logins and processes.

Alternatives Considered

Vonage Business Communications, Nextiva Business Phone Service, Broadvoice, AT&T Business and CenturyLink Hosted VoIP

8x8 beats out all the other players in quality, reliability, and ease of configuration. They are not the lowest cost, but they are comparable for the basic features. Once you jump into enterprise features, you pay for what you get- and you get quality and ease of configuration, with professional guidance when using features for medium to large enterprise.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Atera, Vonage Business Communications, Nextiva Business Phone Service, CenturyLink Hosted VoIP, SonicWall Capture Advanced Threat Protection (ATP), SonicWall TZ, Hornetsecurity 365 Total Protection, Altaro

Likelihood to Recommend

8x8 is well suited for small offices that require a hipaa compliant communications solution within a unified communications platform. Features are easy to setup and maintain. Because of their worldwide presence, sometimes support personnel are hard to understand; however, for the most part nothing every breaks and support is just needed if you can’t figure out how to do something using one of the helpful articles on the website.
This company is also very well suited for the large enterprise. The features they offer can do everything Imaginable, but they are not inexpensive. The quality and features are excellent and well worth the cost. If you’re looking for cheap and minimal quality- this is not the solution.

8x8 offers quality and reliability with a feature set that is hard to match.

Overall Satisfaction with 8x8 X Series