Item: 8x8 Work
Rating: 4
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

8x8 makes it difficult for us move between different computers, locations as well as different accounts, especially when integrated with Hubspot and Google Ads. It doesn't report the calls from Google Ads as a source and sometimes, reports the calls twice when parked, transferred, etc.

Pros and Cons

Pros

Call Recording
Extension Summary
Call Quality

Cons

Reporting
Call Data (Sources)
Call transfers

Return on Investment

Loss of Data
Contacts Lost

Alternatives Considered

8x8 Contact Center and 8x8 Meet (discontinued)

At that time, it was the solution the 8x8 team had suggested. We had an account manager who had recommended using 8x8 Contact Center for our needs.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Other Software Used

HubSpot CRM, MINDBODY, Shopify Plus, Klaviyo, Postscript

Likelihood to Recommend

8x8 is great for big teams that have a bigger team to troubleshoot the issues constantly and help them customize the flows while keeping compliance in consideration. It is not great for SMEs who have limited resources and need to spend hours in digging information.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 2 years ago
Dear Customer, we are sorry the 8x8 solution is not meeting your needs. We would like to make this right, please email reviews@8x8.com and we will assist you.

Better Solutions Available - Wasn't Worth the $$