Better Solutions Available - Wasn't Worth the $$
October 12, 2023
Better Solutions Available - Wasn't Worth the $$
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
8x8 makes it difficult for us move between different computers, locations as well as different accounts, especially when integrated with Hubspot and Google Ads. It doesn't report the calls from Google Ads as a source and sometimes, reports the calls twice when parked, transferred, etc.
- Call Recording
- Extension Summary
- Call Quality
- Reporting
- Call Data (Sources)
- Call transfers
- Loss of Data
- Contacts Lost
- 8x8 Contact Center and 8x8 Meet (discontinued)
At that time, it was the solution the 8x8 team had suggested. We had an account manager who had recommended using 8x8 Contact Center for our needs.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
No
Did 8x8 Work live up to sales and marketing promises?
No
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
No