Using 8x8 in a BPO Contact Centre
October 17, 2023
Using 8x8 in a BPO Contact Centre
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
8x8 has become our global SaaS telephony solution, offering both a traditional 'BackOffice' telephony environment, combined with a full UCaaS solution, which support all of our global contact centres. The biggest challenge 7yrs ago, was do we reinvest in our current solution, potentially not getting any hosted-elements and maybe limiting our scalabiltiy, or can we leverage an up and coming SaaS platform, which will allow us to manage growth, introduce modernized solutions, improve contact centre experince for clients and agent, reduce boundaries for voice-requirements, whilst remaining within budgtary controls.
- Voice Quality
- Scalability
- Product Features
- Telephony knowledge
- Invoicing
- Reduced telephony costs
- Centralised administrations
- Reporting clarity
- Enhanced road-map features
- Integration
- RingCentral Contact Center, NICE CXone, Genesys Multicloud CX (discontinued), (EOL) Cisco Cloudcenter and Avaya Contact Center Select
Many SaaS platforms offer very much a simialr product-base, however we have found, 8x8 fits a BPO Contact Centre environment extremely well.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes