8x8 X Series is a must have for any business!
February 07, 2021

8x8 X Series is a must have for any business!

Heather Benson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We use 8x8 as our sole phone/communication system company-wide. We are a private healthcare company with two separate office locations. Additionally, we have several employees who work remotely. 8x8 allows our employees to communicate seamlessly. We replaced our old traditional phone system with 8x8 about 4 years ago. When our phone system/power would go out, patients could not reach our office. It was the best decision we could have made, especially now that we are living in a pandemic and have shifted a percentage of our workers to remote, safe locations such as their homes.
  • Remote: Work from anywhere.
  • Meetings: Secure video chat with teammates.
  • Highly customizable
  • The new admin console is somewhat glitchy, it won't load certain pages correctly
  • The migration from Virtual Office to X Series was somewhat painful—many glitches that broke the system down and severely impacted our business.
  • Disappointed that extensions need to be 4 numbers instead of 1.
  • ROI
  • Remote collaboration
  • Security/compliance

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Any company that utilizes phones for communication should use VOIP. 8x8 X Series specifically is a very customizable product that is well suited for any such business. I can't think of a single scenario where VOIP 8x8 X Series would not be appropriate. It has plenty of bells and whistles

8x8 X Series Feature Ratings

Hosted PBX
10
User templates
9
Call reports
8
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
8
Audio conferencing
Not Rated
Video screen sharing
8
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
10