Overall Satisfaction with Act-On
We are using Act-On for our internal email marketing initiatives, but also for all of our clients as well. We have operated 100's of Act-On accounts. This is an integral piece for our entire organization. Act-On solves business problems surrounding data management, email delivery, email and internet marketing automation. Compared side by side with many of the other providers Act-On wins. We have found their customer support and product superior to many other ESP and Marketing Automation houses that we have tried.
- Act-On has great customer support. You receive help immediately, or within 5 minutes from when you reach out to the support team.
- I have been extremely impressed with the support
- Act-On's automated program feature has made it possible to nurture email recipients based on specific interactions for much longer with more insight that with other platforms we have used.
- Automated Program Reporting could be better. This has been addressed because Act-On and it's great customer support has manually helped create weekly reports for our review, but the automated program reporting definitely could be a little better.