Adobe Analytics - Still the leader in third-party analytics
Adam Waddington | TrustRadius Reviewer
May 07, 2014

Adobe Analytics - Still the leader in third-party analytics

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

15

Overall Satisfaction with Adobe Analytics

Currently, Adobe Analytics (AA) is the go-to analytcs tool for my entire company alongside several other basic third-party tracking pixels. We use AA to track conversions, marketing campaigns, user interaction, as well as for the building of dashboards and ad hoc analysis. This, combined with our team analytics team that leverages Ad Hoc Analysis with AA, provides very comprehensive overage of our analytics needs.

The primary business problems we use AA to address are release testing (usage of site features), purchase activity, and marketing campaign success. We also track other general metrics such as Bounce Rates, Visits/Visitors, Registrations, etc.
  • Provides an interface that is easy to navigate and explain to general users
  • Offers data extraction and automation through Data Warehouse
  • Provides a baseline-architecture with the ability to customize when needed
  • Ability to integrate with Adobe Target and other tools
  • The ability to segment and run breakdowns/correlations/subrelations provides access to a great deal with granularity in reporting
  • Sometimes, the default number of variables is not enough
  • With AA v15, some of the organization within the dropdowns has become less clear
  • Dashboards in the tool aren't always unique to the user and persist across profiles (could use more customization for this)
  • Allows for cross-checking of data
  • Increased interest in analytics across the company
  • Better understanding of feature success
  • Does require dev support
  • Can be complex to troubleshoot
I have been both a power user and implementation engineer for Webtrends products, with varying degrees of success over the years. With the growing market for third-party analytics tools offering increasingly user-friendly interfaces and approaches to architecting implementations, these companies need to be on top of their games when selecting features and the degree of customization available. In general, I see more companies leaning toward SiteCatalyst in the current web-space, and for some good reason.

Most analytics tools offer similar capabilities: clicks, events, variables, segments, correlations, filtering, heatmaps, etc. The key differentiation is now ease of access, setup, and usage so that tech-savvy folks have a means to customize but general users can still feel enabled to perform. With Webtrends, this is not as apparent in their mixture as it is with, say, SiteCatalyst. Webtrends offers a great deal of flexibility with variables and naming compared with some competitors, and their UI's are improving, but as an out of the box tool it can be overwhelming. They win on price-point and user support, I must say, but it does not always make up for the lack of usability design flaws.

So there is a decision to make for every company when considering this tool: on the one hand, you may get more attention and save $$$ by opting for Webtrends, but the implementation is tougher and setup is more blank-slate than some other options. SiteCatalyst has more reporting/sending options, access to their data warehouse, and better dashboard abilities, but you pay a premium for this.
The capabilities of the tool are vast and it can actually replace several other more basic tools and create a central reporting site for all marketing teams. The fact is, we can teach people across the company to engage with the tool very quickly and the value can be seen without a great deal of expertise.
The main question is how comfortable engineer/developer are with the implementation process. AA offers a great deal of customization potential, but you have to know how to leverage it. There is also a great deal of importance in the testing process, and some smaller companies might not have the ability to sufficiently plan and therefore their setups can struggle. AA is particularly appropriate for ecommerce as that was it's original design purpose, but you can measure essentially anything you want to if you have resources with the know-how.

The key considerations are price (it is expensive), tech ability (can be complicated), and the extent of what you want to measure. For some smaller sites, a free tool such as GA might be a better option.