An industry standard
October 16, 2019

An industry standard

Jennifer Hess | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Photoshop

We use Photoshop to prepare product mockups for clients, create flat web designs, build digital assets, and for basic retouching and editing. I am currently the only team member using Photoshop, though we do periodically work with interns who assist with build-outs for clients. I also have sharing access to other clients' libraries which I help manage, maintain & create assets within their CC files & folders. Using Photoshop CC, we are able to easily share assets without having to relink or manually send linked/packaged assets. It also helps clients have access to the assets created during a project without having to do a large file transfer at project completion (works best if they have their own CC account that we can contribute to since library ownership is non-transferrable).
  • Lots of tools & solutions that allow it to be used for both quick & simple tasks and for more complex editing projects.
  • Ability to access, use and add to Library assets quickly and easily.
  • Ability to run automation/scripts to expedite manual processes that are repeated.
  • Graphic layers, adjustment layers, and masks provide flexibility when editing to best achieve the desired result.
  • Compatibility with a Wacom pen tablet for increased control and precision when using tools.
  • Certain updates and key commands differ in Photoshop than in other CC products (like Illustrator and InDesign), which makes switching between products a little cumbersome (e.g., in Photoshop the default is for images to scale in-proportion, in Illustrator you must hold shift to retain proportion).
  • On dual display monitors, sometimes the palettes have difficulty displaying correctly (e.g., splitting between displays) and application window settings have to be switched in order to reset it.
  • There are so many tools and capabilities, it can be overwhelming for new users or to feel like you really have a grasp on everything it can do.
  • Actions don't work with Libraries, so if you need to place a logo (e.g., for watermarking), it still has to be done locally, which makes sharing actions between team members very difficult and must be re-setup locally for each person.
  • Photoshop is included in my Creative Cloud subscription, which makes it very affordable on a per-app basis.
  • The ability to use Photoshop in conjunction with other Adobe software offers more control over how those elements display and print.
  • Clients often struggle with providing quality assets or graphics, and Photoshop offers the ability to improve/modify those items (within reason) or customize stock assets to better match the client's look & feel.
  • The common misconception from clients is that Photoshop is a magic cure-all and that any issues can be resolved by "Photoshopping it", which can create difficulty when trying to create quality designs.
  • Photoshop has been integral in web design and development processes, offering a way for clients to provide feedback before development begins, and for more control over the production process to ensure assets get loaded to the site at consistent & accurate dimensions.
Canva is useful for non-designers to create text-based assets using provided templates. This is ideal for use in things like social media, which often needs a lot of graphics resources for regular posts, but can be taxing for a design/production team with other initiatives on the docket. Canva does have limitations, even with paid plans, and should not be considered a replacement for Photoshop, but rather a way to provide other marketing team members with self-service resources. Knowing this, it's important that brand guidelines be established and monitored to ensure anything developed outside the design team maintains a consistent look & feel. Anything beyond basic color adjustments, scaling & cropping would be a better fit with Photoshop.
Adobe support is pretty good, though it can take awhile to troubleshoot issues or get through during high periods. I haven't needed to contact support lately, but the last time it took several screen sharing sessions (and a complete reset of Adobe settings) to resolve the issue. Also, support techs frequently have you re-do steps you've already completed when troubleshooting on your own (which is understandable but time-consuming), so it may be best to contact them early to avoid repeating processes.

Do you think Adobe PhotoShop delivers good value for the price?

Yes

Are you happy with Adobe PhotoShop's feature set?

Yes

Did Adobe PhotoShop live up to sales and marketing promises?

Yes

Did implementation of Adobe PhotoShop go as expected?

Yes

Would you buy Adobe PhotoShop again?

Yes

Works well for digital assets, web design, photo-editing, retouching, comping, and mockups. I know there are now other Adobe products which may be better suited for mockups, or new features available in InDesign, for example, which offer design features for digital products like ebooks and apps. Photoshop is useful for preparing photos or embedded assets for print, ensuring they have the appropriate resolution and color profile. However, for creating vector-based art or text-heavy projects like a booklet, Illustrator or InDesign would likely be a better fit (depending on the project).