A satisfied customer is a happy customer
Updated April 11, 2021
A satisfied customer is a happy customer
Score 10 out of 10
Overall Satisfaction with ADP Workforce Now
ADP is being used by the whole organization. Every employee has access to ADP. Every employee has access to see their own personal information, including pay statements and benefits information. Supervisors have access to approve timecards and time-off requests. There is about five of us that have access at an administrative level to process payroll or enter new hire information or to terminate or run reports, etc. Our main purposes are to process our bi-weekly payroll and to track benefits and paid time off. In my opinion, ADP has been very beneficial to me as I use it every day taking care of employee information such as internal transfers, pay increases, any updates, and to analyze reports.
- ADP has made tracking our employee's licenses & certifications easier for me. We use to track it manually on paper. We have many licenses & certifications we are tracking. I'm able to run a report and download it to Excel and then sort it to my liking. This has been working very well and presents very well for me to analyze and send reminders to employees and supervisors on a regular basis.
- As a mechanism to track benefits, it has been great. Again, I can run custom reports and just analyze employee's information from the screen. Keeping track of the benefits within this program has been great.
- I think the home page where I can post information to all employees has been a neat feature. We use it as an intranet. I post meeting dates and times such as for our 401K, AFLAC or benefit open enrollment. I use it to post open positions for employees. I post all new hires names, positions, start dates and a link to open their picture. We use it to post CPR classes. Also, just to have links to various forms that an employee may need to use or have access to, such as a grievance form, benefits form, employee handbook, incident forms, etc. Needless to say, it has been great means to inform all employees and to change the home page as the time changes and the need arises.
- Using ADP as a means to track time-off has been a meaningful tool. Again, we can analyze reports or make an adjustment to PTO as needed.
- It seems upon terminating an employee that ADP has changed their termination wizard. It still has Termination Classic, but I have to access it by going into the process, terminate, and choose Classic Termination. It seems like there could just be a choice on the main screen when you go into employment profile and click active and the drop down comes down Classic Termination could be an option there.
- To rearchive an employee you could just click a button on the screen to re-archive instead of having to go into Process then HR and to Archive. There seem to be too many steps for this process.
- There is an Employment profile in Employment and in Personal. I always wanted to be in the employment profile that was under Employment. For the longest time when we migrated versions, I would accidentally enter it in Personal. I always wondered why ADP could not change the terminology for the Employment Profile under Personal to something else.
- Processing of the payroll fees has been fine. It has not had a negative impact.
- Leasing of the physical timeclocks has had a negative impact. It had gotten so costly for the company that we had to seek an alternative and purchase our own ADP clocks externally. The breakeven point for us has been 5 to 7 months. So buying the clock outright compared to leasing, we would have it paid for in 5 to 7 months.
- One thing I learned about this year that has some negative impact on our monthly ADP invoices. If we did not archive a terminated employee that we were still being charged monthly for HCA charges. Our bills kept going up monthly as we terminated employees because this section of the bill was based on headcount. So finally, upon calling ADP and understanding what was happening, we had to implement a procedure to make sure we are archiving terminated employees or unarchived employees for employment verification purposes on a regular basis.
Our HR team has saved 25-50 hours per month. - ADP has been a very beneficial software for us to use in processing payroll, keeping track of hours worked and benefits. Our company has grown in size in the seven years I have been with them from 100 employees to 190 employees. I can't imagine doing these things without having a reliable tool to make it easier. It really is hard to measure how much time it has saved us but with our growth, it would have gotten harder to process and track these things without ADP. Thank You, ADP!
ADP is well known and has been around for years. We are actually evaluating getting more involved in ADP as a benefits provider and Workers Comp. I can't really compare how another company or product would stack up against them, but what I can say is it would not be beneficial for our company to change to a Paycom or Paychex because every employee has access to ADP and to take the time to train or change things around, in my opinion, would be a disaster. I would not want to take the chance. Besides ADP has been good to us and we are not thinking of making any change to anyone else.
It is very well suited in handling the processing of our payroll and handling and the reporting and taxes that are required by the government. It has also been very well suited to keeping track of our non-exempt employees time. As these employees punch a physical time clock and ADP does well keeping track of it. ADP has gotten involved in criminal background checking. I don't use them any longer as it seems to be a longer process and more confusing so I went back to our old way of doing the criminal background checks.