Great for the basics!
February 19, 2020

Great for the basics!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is being used primarily by the HR and Payroll department. Employees mainly utilize ADP for self-service changes such as personal information and updating open enrollment elections once per year. It helps to address cohesion between our manufacturing plants and international subsidiaries.

Pros

  • Customer Service
  • Learning Bytes

Cons

  • Performance Dashboard - Customization
  • Approval Processes - Customization
  • Reduction of paper charts.
  • Ease of manual administration of open enrollment.
ADP is constantly updating their procedures.
  • Fidelity Investments (401k, HSA, Student Debt)
  • IFS for employee information and reporting relationships
Carrier Connections works mostly with your service provider to establish feeds going over. It mostly takes a week or so to get things up and running once all information is secured.
More suited for basic operations like processing payroll, basic employment information.
Not well suited for customizing processes to match your business needs.

ADP Workforce Now Feature Ratings

Employee demographic data
10
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
7
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Performance plans
9
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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