Item: ADP Workforce Now
Rating: 3
Author: Jennifer Kratovil-Moriarty, PHR, SHRM-CP

Use Cases and Deployment Scope

My organization uses ADP Workforce now for payroll, time and attendance, HRIS, and employee self-service. Additional products used by HR exclusively are ADP Select and Recruitment modules. The core Workforce Now product was selected due to an easy quick implementation after leaving a PEO. In all this organization has been on ADP for 15 months.

Pros and Cons

Custom reporting continues to improve and become more intuitive for the average user who is not a reporting expert.

Outsourced call center service model with inexperienced but polite reps means problems are solved more slowly than ever in my 20 years of working with ADP products.
Leave management options to track FMLA is almost nonexistent.

Return on Investment

ADP has not made any significant positive impact on the business.

Scalability

ADP is available for companies from small to quite large but their side modules outside of payroll are not good enough for a very large organization and are barely adequate at our level (150 employees).

Systems Integrated With

We have not integrated any external systems to ADP.

Alternatives Considered

Paychex Accounting Online

Likelihood to Recommend

ADP pricing and features are attractive to small clients who want an easy solution to uncomplicated payroll needs. But you are just a number with ADP and unless you are large company you will get lost in the shuffle with no dedicated rep and an inexperienced offshore call center.

ADP is a default choice - but not an amazing one

Overall Satisfaction with ADP Workforce Now