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ADP is a "one-stop" payroll system, no others needed.
Updated February 26, 2021

ADP is a "one-stop" payroll system, no others needed.

Julie Mullin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is used by the whole organization. Managers are responsible for overseeing their departments' time cards, discipline and performance reviews, ensuring all time cards are approved daily, approving scheduled time off, and completing all milestones of their departments' annual performance reviews. My job duties include payroll processing, benefits and overseeing the performance and annual reviews for the whole organization.
  • Performance Dashboard is very easy to use, and they provide lots of help for those that need it.
  • Love the new feature that allows the employee to enroll in the benefits on their own.
  • Makes daily tasks easier.
  • Whenever an update occurs, there seems to be data that is skewed in the process.
  • There is a lag in the system when reviewing the forms in the Performance Dashboard.
  • Overall, affordable cost of payroll process.
  • ADP is a productive payroll system.
Not only do we use ADP to ensure our employees are paid accurately and on time, the system also has functionality. We use ADP for benefits, performance, onboarding, payroll and time tracking. With all the benefits offered from ADP, it makes my job easier, because everything is synced into one system, without having to outsource to other vendors.
  • Empower- 401(k) Contributions.
  • BCBS- Insurance Premiums
It was easy to integrate all systems into one, that way we do not have to outsource to different vendors. ADP is a one-stop payroll system, where we can complete all areas from not only payroll to benefits, but others including 401(k), and FSA contributions.
More features, more efficient and cost effective. Paylocity has called me a total of 52 times from September to December, even though I have told them numerous times that we are not interested in leaving ADP, which makes me firmer in our decision.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Any issue that arises I know I can reach out to get the answer I need. This world is ever changing and the support team is always there to help me.
Our company received an exemption from the state for Paid Family Medical Leave tax withholdings, we were in a panic, because we had to amend our fourth quarter. ADP was so helpful with this problem! They helped us create a payroll batch to refund the employees, and to make sure all our end-of-year paperwork reflected the refunds. ADP really eased us through this confusing issue, and they assigned a special team to help us and others make it an easier process.

ADP Workforce Now Feature Ratings

9.8
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.8
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
9
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

We were made aware of the tracking system when Covid-19 began, and put a strain on our flow of work. I found this tool very helpful and the ADP support team was there to make sure I had all the answers to my questions. I also appreciate all the notifications of changes while dealing with this pandemic.
We did not acquire a PPP loan, so this does not pertain to our company.
I appreciate and use all of the resources that ADP offers regarding COVID-19. We utilized the Employee Communications Toolkit and the webinars offered through ADP.
ADP WFN mobile is a life saver during this pandemic. All of our employees use the mobile app to record their time and also request time off. I find the mobile app works very well on a daily basis and appreciate how easy it is to use.