I want the ability to email instead of call customer service for support.
October 05, 2021

I want the ability to email instead of call customer service for support.

Amy Hosking, PHR | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use this for payroll, PTO requests & approvals, performance management reviews, timekeeping, reports
  • clear interface
  • simple
  • pronounce
  • I can never reach someone quickly on customer service
  • I want to EMAIL my issue and get a resolution and/or phone call
We dont use this function

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

I want to just email my issue
ADP is ideal for timekeeping and PTO management

the review process is cumbersome

ADP Workforce Now Feature Ratings

Employee demographic data
8
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
2
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
3
Pay calculation
8
Support for external payroll vendors
5
Off-cycle/On-Demand payment
5
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
9
Update personal information
8
View company policy documentation
8
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Performance plans
3
Performance improvement plans
3
Review status tracking
3
Review reminders
3
Multiple review frequency
3