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ADP
October 06, 2021

ADP

Heather McCarthy Pierce | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP WFN for Payroll processing, recruitment & hiring, time and attendance and performance.
  • Timekeeping
  • Payroll processing
  • Time off could be better implemented by giving users the ability to edit better, such as errors, etc.
  • The ability for users to line up changes such as pay classes rather than having to call every time.
  • Employee work flow changes could be smoother.
  • Payroll processing is easier thru ADP.
I think this has helped our different departments and is user-friendly for the most part.
  • Previously we used Epicor.
  • Indeed

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support is pretty good, however, I would say that I spend a lot more time on the phone with them than I really should in order to fix issues or get guidance on how to do things.
Some processes could be more user-friendly, and easier to use. Workflows, date changes, some information disappears when you need to change an incorrect hire date. Not having to adjust history every time you want to make a change or having to manually update the date every time you finish input on a person's profile.

ADP Workforce Now Feature Ratings

5.4
Employee demographic data
7
Employment history
4
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
7
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
5
5.6
Pay calculation
5
Support for external payroll vendors
5
Off-cycle/On-Demand payment
7
Benefit plan administration
6
Direct deposit files
5
Salary revision and increment management
5
Reimbursement management
6
5.0
Approval workflow
6
Balance details
3
Annual carry-forward and encashment
6
5.7
View and generate pay and benefit information
5
Update personal information
6
View company policy documentation
6
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
5.7
Job Requisition Management
5
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
5
Applicant Tracking
5
Notifications and Alerts
5