Item: ADP Workforce Now
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Workforce Now as our HRIS and for payroll. We use the performance, benefits, and analytics modules. It is very helpful in my role for analyzing data. I love the analytics dashboard and how easy it is to run reports for the data in ADP. My company conducts 90 day new hire and annual reviews and the Performance module has been great. It is very easy to customize and automate our review processes. I like that we can report off the data in the performance module as well and the the chat feature if you have questions. It would be nice if they had the chat feature in other areas of the software.

Pros and Cons

US Payroll
ADP Reporting
Performance Module
Analytics Dashboard

It would be helpful to have the chat feature in the reporting section.
It would be nice to see who made changes in the system. For example, making changes to employee profile, payroll and benefits section. As we have multiple users it would be nice to track that especially if there were mistakes made.
We use enhance time and when we have rehires we always have to re-enter their time and position data. Most of our hires start on Monday so we enter their data on the Friday before their start date. For rehires we have to re-enter their data again on Monday for the Time Position Info section.

Return on Investment

Tracking Turnover has really helped our company. We knew we were having a turnover issue and using the Analytics really help identify the areas we were having especially with new hire turnover.
Automating our 90 day and annual review process helped big time on the administrative side. Previously it was a paper process so this way was easier to track and remind managers that have not completed their reviews.

Scalability

We are about to began to add other acquisition companies that we purchased. As the implementation has not started yet I can only give a 7 at this time.

Systems Integrated With

We us Orgchart Now which was purchased in the Marketplace.
Silkroad

It is great to be able to create an organizational chart quickly that pulls the data from ADP. The setup did not take long at all. We attempted to try to integrate Silkroad with ADP for our onboarding process but it was a bit difficult and pricey so we didn't do it.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

We have a dedicated support person (Mary Hicks) and she has been great. Anytime I reach out to her she quickly responds and try to get the help we need.

Other Software Used

SilkRoad Onboarding (RedCarpet), SilkRoad Recruiting

Likelihood to Recommend

The Analytics Dashboard is one of the best features that I enjoy about ADP. It makes it easy to analyze employee data especially tracking turnover and retention rate. The Performance Module has been helpful for automating our 90 day and annual reviews. Before we started using the Performance module is was a paper process. This way it is much easier to track and is helpful for our managers. About 6 years ago we uploaded our employees files in ADP and have been paperless. It was a huge project as we had a lot of employees but once it was done it was so worth it to not have paper files and quickly able to find employee's data in ADP.

Get the job done!

Overall Satisfaction with ADP Workforce Now