Agorapulse is an all-around winner
September 30, 2019

Agorapulse is an all-around winner

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

We are a social media marketing agency that uses Agorapulse every day, 12 hours a day, 365 days a year. It is used by our community management team. We have 31 profiles and 12 users - soon to be 45 profiles with 20 users. It helps us streamline all incoming communications so they come through one platform and we aren't having to check each profile individually.

Pros

  • Separate inboxes for each profile.
  • Easy communication between users/team members.
  • Live chat function - Someone always on hand to help you if you have a problem.
  • Automatic tagging.
  • Saved replies.
  • Profanity filter.

Cons

  • If a message is assigned to someone and you reply to it, it automatically un-assigns the message and puts it in the "all" inbox.
  • We've found it a lot cheaper than other products on the market and with a lot more features to boot.
Agorapulse has the best price, best features, best functionality, and best support.
It's great if you are looking after a lot of different profiles, as everything comes through one platform and you can see any comments and messages come through in real-time.

Agorapulse Feature Ratings

Boolean keyword searches
8
Filtering out noise/spam
7
Not Rated
Content planning and scheduling
Not Rated
Audience targeting
Not Rated
Workflow management
Not Rated
Customer interaction histories
10
Bulk actions
8
Not Rated
Lead generation
Not Rated
Campaigns and promotions
Not Rated
Twitter
10
Facebook
10
LinkedIn
10
Instagram
7
Campaign success analytics
7
Real-time tracking
10
Competitor analysis
7
Role-based user permissions & privileges
8
Mobile access
7

Comments

  • Lisa Kalner Williams | TrustRadius Reviewer
    Hi there, So glad you're able to scale Agorapulse as your agency grows! Keep an eye out for more unified features that will allow you to few activity across multiple social profiles. Warm regards, Lisa at Agorapulse

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