Appian saves the day for a global claims management processes
July 08, 2021

Appian saves the day for a global claims management processes

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Appian

Appian was selected as the platform to help implement a global workflow management process for contract, premium, and claim management in our organization. The implemented solution allows our organization to standardize our processes, consolidate the information and provide a dashboard for our executives. Aside from this, it has considerably reduced our time to market and improved the quality of the solutions we deliver to the users in our organization.

The solution(s) implemented in Appian are deployed worldwide across all Aon Reinsurance offices.
  • Low code platform.
  • High availability and scalability.
  • Streamline integrations with external APIs.
  • Monitoring and error logging.
  • Integration with third party source control tools.
  • Better CI/CD capabilities.
  • Debug capabilities.
  • OCR capabilities.
  • Optimize the allocation of our development resources. Reduce the need to augment our staff for new projects.
  • Provide accurate metrics which allow us to enforce contract SLAs with outsourcing companies.
Quick turn around to issues raised.
The low code capability has significantly reduced our time 2 market, providing web-based applications with mobile capabilities without additional customization. Quick prototyping has also enabled us to deliver the solution that will meet our user's expectations and provide the best user experience.
Appian provided a better IDE for implementation, strategy to upgrade to newer versions, Appian had a simplified model to integrate with APIs and handle their responses as well as providing more robust BMP and RPA capabilities.

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Did Appian live up to sales and marketing promises?


Did implementation of Appian go as expected?


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Well suited for work management processes. Not very well suited for solutions that rely on heavy (mathematical) calculations.

Appian Feature Ratings

Visual Modeling
Drag-and-drop Interfaces
Platform Security
Platform User Management
Platform Scalability